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What Stairlift To Choose: Factors and Features to Consider

A simple guide to buying a Stairlift in 2024

As we age, going up and down the stairs can become a challenge. Stairlifts offer a practical solution to this problem, allowing us to safely and comfortably move between different levels of our homes without the risk of falls or strain.

Knowing what stairlift to choose requires understanding your specific needs and the features that will best accommodate them. 

This article guides you through the process of selecting the right stairlift for your needs, covering factors such as staircase layout, budget, installation requirements, and more. 

6 Key Factors to Consider When Choosing a Stairlift

With various types and features available, finding the perfect stairlift to suit your needs requires careful consideration. Here’s a step-by-step guide to help you choose the right stairlift:

Staircase Type and Measurement

When choosing a stairlift, one of the foremost factors to consider is the type and measurement of your staircase. 

Is it a straight shot from top to bottom, or does it have bends or curves? Straight staircases require simpler straight stair lifts, while curved staircases necessitate a custom-designed curved stair lift to navigate the turns.

Staircase Measurement

Don’t underestimate the importance of staircase measurements when purchasing, especially for straight stairlifts. These measurements are crucial factors in ensuring a safe and perfect fit for your home.  Here’s what you’ll need to measure:

  • Staircase Width: Start by measuring the narrowest point of your staircase. This ensures compatibility with your chosen curved or straight stairlift model, as some models require a specific minimum width to operate safely.
  • Landings and Turns: If your staircase has landings or turns, measure these areas as well. This allows for proper placement of the stairlift track and ensures a smooth ride.
  • Clearance: Take note of any obstacles or protrusions along the staircase path, such as handrails or doorways. Measuring these elements ensures there’s sufficient clearance for the stairlift to operate without obstruction.

Consider Unique Needs

Can you transfer on and off the seat with some assistance? Stairlifts are best suited for those who can operate the controls and maneuver themselves with some help. 

Comfort is also important. If possible, try out different stairlifts to find one with a comfortable seat height, legroom, and armrest placement.

Functionality and Features

Look for safety features like seatbelts, emergency stop buttons, and automatic shutoff mechanisms in case of obstructions. 

You may also want additional conveniences like powered swivel seats that make transferring easier, folding rails to maximize space, and footrests for added comfort.

Budget and Brand

Obtain quotes from reputable stairlift providers to compare pricing and features. 

Remember, the initial cost isn’t the only factor—consider warranty coverage, maintenance plans, and potential customization options. 

Researching different stairlift brands will help you understand their reputation for quality, customer service, and after-sales support.

Professional Consultation

The most important step is seeking professional consultation. Consulting with qualified stairlift professionals like us allows for a personalized assessment of your needs and staircase. 

We can guide you through the selection process, answer your questions, and ensure a safe and functional installation of your stairlift.  

Mark Glenney

Over 1000 Stairlifts Installed In GTA

Mark & the team have installed over 1000 Stairlifts, so you can count on us to do the job right. We understand the difficulty of this transition, so we go the extra mile to show that we care. Always transparent about our process and pricing, we’re here to answer any questions about your new mobility solution.

New vs. Used vs. Rental: Which Option Suits You Best?

When installing a stairlift, one of the key decisions to make is whether to opt for a new, used, or rental stairlift. Each option comes with its own set of advantages and disadvantages. 

New Stairlifts

When considering a new stairlift, one of the primary advantages is access to the latest technology and features. New models often come equipped with advanced safety features, like obstacle detection sensors that automatically stop the lift if something is blocking the path. 

Another significant advantage of buying new rather than used is the ability to customize the stairlift to perfectly suit your needs and preferences. 

You can add accessories like armrests for additional stability, pick between swivel seats for easier exiting and transferring, and select colors that seamlessly blend with your home’s décor. This level of personalization simply isn’t possible with used stairlifts.

Another less-talked-about benefit of a new stairlift is the manufacturer’s warranty. New stairlifts come with comprehensive warranties that cover repairs or replacements of faulty parts for a set period, offering valuable peace of mind. 

Newer stairlifts also tend to have much fewer maintenance issues compared to used stairlifts, so you can rely on them for smooth and trouble-free operation for years to come.

The main drawback of a new stairlift is the higher cost. New stairlifts cost more than used stairlifts and short-term stairlift rentals. However, the higher upfront cost associated with purchasing a new stairlift may be a deterrent for some individuals.  

Used Stairlifts

Opting for a used stairlift can be an attractive option for those seeking a more budget-friendly solution. 

One of the most significant advantages is the lower cost compared to purchasing new. And most providers usually have used stairlifts readily available, allowing for immediate accessibility improvements.  

Choosing a pre-owned model can also be environmentally friendly, as it promotes sustainability by extending the product’s lifespan and reducing waste. 

That said, used stairlifts often have limited customization options as they come with predetermined features and configurations. 

Depending on the age and condition of the used stairlift, there may also be signs of wear and tear, potentially impacting performance and longevity. Warranty coverage may be limited, leaving users vulnerable to repair costs.

Rental Stairlifts

Rental stairlifts offer a compelling solution for those needing temporary assistance navigating their homes.  

On the plus side, they are incredibly cost-effective, particularly when compared to purchasing a new stairlift you might only need for a short period. This affordability makes them ideal for recovering from injuries or surgeries, or for short-term stays by elderly relatives.  

However, there are some downsides to consider. 

While renting may be cheaper initially, the long-term cost of renting a stairlift can exceed the cost of purchasing one, especially if needed for an extended period. 

Likewise, rentals often lack the customization needed for unique situations. Since they’re mostly available in standard models, they aren’t suitable for people with complex staircases, such as those with multiple curves, narrow landings, or tight corners. 

People with specific mobility requirements may also find rental options limiting. If you require a particular seat style, additional armrests for support, or other custom features to ensure a comfortable and secure ride, a rental stairlift might not be able to fulfill those needs.

100% Satisfaction Guarantee On Our Stairlifts

If you’re not happy with your Straight Stairlift we will come and remove it with 100% money back.

Important Features to Look For

By prioritizing these key features when selecting a stairlift, you can choose a product that offers optimal functionality, safety, and convenience.

  • Smooth Operation: Look for a stairlift with a quiet motor and smooth movement to ensure a comfortable and pleasant ride. 
  • Ease of Use: Opt for a stairlift with intuitive controls that are easy to understand and operate. Simple controls make it easier for users to navigate the stairlift independently without assistance, promoting autonomy and confidence.
  • Safety Features: Essential safety features include seat belts to secure the user during transit, sensors that detect obstructions and stop the lift if necessary, and an emergency stop button for immediate halting in case of emergencies.
  • Adjustable Seat and Footrest: Choose a stairlift with an adjustable seat and footrest to accommodate users of different heights and preferences. 
  • Battery Backup: Select a stairlift with a reliable battery backup system to ensure continuous operation during power outages. Battery backup allows users to safely use the stairs even when electricity is unavailable.
  • Foldable Design: Consider a stairlift with a foldable design to maximize space when the lift is not in use. Foldable seats, footrests, and arms allow the stairlift to be neatly tucked away, preserving the aesthetics of the staircase and minimizing obstruction.

Conclusion: Finding the Perfect Fit for Enhanced Mobility

Stairlifts can significantly improve your mobility and independence within your home. 

By understanding the different types of stairlifts, considering your individual needs, and prioritizing key features, you can make an informed decision and choose the perfect stairlift for your situation. 

Consult with a qualified stairlift professional today to get valuable guidance throughout the selection process. 

Google Rating
5.0
Based on 176 reviews
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David G Bahra
David G Bahra
1715268952
"Mark is very helpful even if they do not make a sale. Their commitment to providing the best customer service is highly commendable. I would highly recommend them."
Jean Robertson
Jean Robertson
1715028412
I’m extremely pleased with The Stairlift Store. I contacted the company on-line on a Sunday , within 1/2 hour Mark called me, set up an appointment and the stairlift was installed on Wednesday the same week. I thought I should get a brand new unit for my husband, but was so pleased, that I was not directed to a new unit, rather to a used unit, which would function better in tight situation. We are extremely please with the unit, with the price , the warranty and with the exceptional service provided by the company. The installer was great too! A great big THANK YOU to you all!
Dave Little
Dave Little
1714075976
Mark provided excellent service in dealing with service issues that other companies could not resolve. My parents and I appreciate all your help.
Betty Calvert
Betty Calvert
1713987350
Thank you for the excellent service. Our stairlift has been installed within a day of initial contact. Frank was very knowledgeable and pleasant to deal with and installation was very efficient.
Sanjoy Acharya
Sanjoy Acharya
1712867810
Mark & Glen make a good team. Mark even arranged a demo for us, before we bought the “Synergy” straight model. So far, it seems a sturdy piece of hardware, looks nice too. Frank put it in for us in less than two hours
THE NERDLINGER
THE NERDLINGER
1712595418
The guys are great. Mark came by same day to provide an assessment and worked with me to find the right lift for my mom. Adam came to do the install less than a week later. Adam was professional, courteous and efficient. I highly recommend The Stairlift Store.
Jennifer Kodis
Jennifer Kodis
1711673182
The team at the Stairlift Store installed my parents' Acorn stairlifts several years ago. The few calls my parents made to Mark regarding the devices were addressed promptly. This promptness was critical, as well functioning stairlifts were essential to my parents' independence in their home. We had to have one of the stairlifts removed for basement work a few times, and the team was very flexible and worked around the other contractors' timelines. Everyone on the team has been professional, courteous and respectful. I would highly recommend the Stairlift Store if you are purchasing, or maintaining stairlifts.
Chris Moyer
Chris Moyer
1711667390
Mark was great to deal with and frank did an amazing job installing this stair lift. Great people. Thanks guys.
janet bilyj
janet bilyj
1710425989
very pleased with instalition and service.Highly recomed this company. my huaband had a massive stroke. this was the only way to access his mancave. MANY MANY THANKS janet and les lang fort erie ont
John Stultz
John Stultz
1710250368
With both of my parents now using their stairlift, it has finally needed to be replaced after many years of solid use. When it broke on the weekend, it was urgent that we had it replaced fast. As usual, I called Mark. He drove right over; he was there in twenty minutes, from Burlington. After he inspected the old unit, he gave my parents many options, including repair, or replace, which was great.My parents decided to get a slightly used replacement unit, which included a two-year warranty. Frank, one of the technicians, replaced the unit, and my parents regained their mobility. We have called Mark many times over the years, and even on a Saturday, he is available :). As a son, I can say that I am very grateful for Mark and his team. I feel comfortable with them going over to my parents, without me there, knowing that they will get great service, and not be taken advantage of, or pressured. For that, I am grateful.
Lenny Jobin
Lenny Jobin
1709830605
In 2020 the stair lift store installed 2 stair lifts in my father-in-law’s house. The installation was fast and professional. The lifts worked perfectly with no problems at all. We just had the lifts removed and the removal was also done fast and efficiently. I’m very pleased we picked the stair lift store to look after our stair lift needs as they made it easy and painless during a difficult time. L Jobin
David West
David West
1709755940
Mark and Frank were very professional in their approach with a excellent knowledge of their Bespoke stairlift product. The installation took minimal time and before he left, Frank gave a detailed explanation of how the lift worked. We are most impressed with the unit and are looking forward to many years of use. Congratulations to The Stairlift Store for a job well done!
Richard Charron
Richard Charron
1709745256
Mark returned my call on Saturday to schedule an appointment that afternoon. Mark explained to me what they had to offer. I was looking for 2 chair lifts. He then took measurement and quoted me a price. I called him back on Monday to confirm and on Tuesday Frank, William and Adam were at my house for the installation of both chair lifts. All three were polite and very professional. Once both were installed Adam took the time to explain to me how to use the chair lift. I went up and down a couple of times without any issues very easy to use. These units will be a blessing as I was struggling in going up and down the stairs. I am really pleased that I called Stairlift Store. I would recommend that if anyone is looking for a chair lift please give them a call.
David & Marion Reimer
David & Marion Reimer
1709574696
They are very knowledgeable, professional and friendly. We’re glad that we chose the Stairlift Store.
Dan Delill
Dan Delill
1708187079
Great company to deal with!!Fast and reliable.
robin p
robin p
1707249221
Installed this chair lift for my parents in 2021 and it has been the best thing to be able to keep them in their home and independent. Service for installation was quick and easy for us. They are only a phone call away when you need any follow up and respond quickly. Highly recommend them.
Don Nicks
Don Nicks
1706392316
Great service. Answered my questions about a squeaky seat rotation ang bumpy ride over the phone without charging me for a visit. Highly recommended.
Jaak Muur
Jaak Muur
1706133048
I would like to thank Mark for being such a professional contact and helpful person in getting me what I need for my personal use to get up and down stairs. No sooner had we made contact a couple of days later we had Will and Adam two were excellent courteous and knowledgable technitions and in about 2 hours provided me with the ride I needed. I fully recommend this Stairlift Store for anyone needing such equipment. Many thanks.Jaak Muur
Rebecca Correia
Rebecca Correia
1705801197
Paul Leonard Gallina
Paul Leonard Gallina
1705349723
This is a very service-focused customer friendly store. I called on Sunday at noon and had someone here the next morning. We just cannot operate without a stairlift. The problem was fixed in fifteen minutes. Expensive, mind you, but effective and pleasant to deal with.
Daley Soares
Daley Soares
1704730139
I just wanted to take a moment to express my gratitude for the outstanding service The Stairlift Store provides.From start to finish, the level of professionalism, attention to detail, and genuine commitment to customer satisfaction is truly impressive.I highly recommend Mark & Adam to anyone seeking/considering getting a Stairlift installed in their homes.
Denise Kankainen
Denise Kankainen
1704556539
Happy new year ,I just want to give a massive shout out to Mark at Stairlift store ,what a fantastic personable help he was so patient and understanding help with my father John Broadfoot and they came up with the issue of his chair lift ,and the offer of help as wellWhat a great help and the service was beyond none and would definitely use them again. 😀
Katherine Alikiotis
Katherine Alikiotis
1704414558
I had great customer service from Mark Glenney and his team William and Frank , who installed a chairlift at my house . I called Mark to get quote. He came by the house to measure and answered all my questions . After the measurements were taken , he made phone calls and was very quick locating a pre-owned chairlift for me for a good price . I could not believe that just before the Christmas holidays (within 3 days of my inquiry ) my chairlift was installed . The install was seamless and very quick and the technicians made sure, before they left , that I was comfortable using the chairlift. I was vey pleased with my purchase and the overall experience and will highly recommend the Stairlift Store to anyone considering purchasing a chairlift. Thank you.
Tony Bazzo
Tony Bazzo
1704406791
Frank was amazing the way he responded to a call for my mother stairlifts(3) he put her mind at ease by figuring out that she had relocated different remotes throughout the house so that she thought they weren’t working when actually they worked fine. No charge for that service call can’t say much more about the fabulous service they provide. Always just a phone call away.
Mary Ann Harvey
Mary Ann Harvey
1703621741
Mark, Adam and William are the best of the best! The entire experience of ordering the stairlift and the installation was beyond easy. They were informative and did not try to upsell and or rush us into a sale. They are a family business and are now part of our friends and family.My Mother is beyond happy with her new stairlift. I would recommend this group to anyone and everyone.Sincerely,Mary-Ann HarveyScenic Woods,Ancaster, Ontario
Daniel Gallina
Daniel Gallina
1703091272
The gang at The Stairlift Store helped out our high school robotics team with some sponsored railing that turned into a game changer for our robot design. Thank you!!!! FromElmira District Secondary School Robotics team!!!!
Kerrin Simon
Kerrin Simon
1702919905
Great Company and Team! Wish we had called them for the initial install! We spoke with Mark at 2pm. Adam arrived at 4:30, stairlift was fixed by 5 at a very reasonable cost. Wow! Adam patiently explained everything he was doing which made Mom feel very comfortable and important. Mom sent Adam away with home made Christmas cookies! Both Mark & Adam are very professional and friendly. They deliver great customer service. These guys care!
Janet Malloy
Janet Malloy
1701795462
Top notch service from Mark and his Tech William who installed our stairlift this morning. I would highly recommend anyone looking for a stairlift to please call Mark and his team. Very professional, answered all our questions, and we were told any problems just call them.
David McDonald
David McDonald
1701378168
Very professional. Takes customer needs and finances into account. Installation was fast (next day) and efficient. Installer was friendly, cleaned area well when complete.
Val Sanna
Val Sanna
1701350150
Friendly, knowledgeable service and fair prices. I especially appreciated the free advice after the repair that saved another service call.
Al Warburton
Al Warburton
1701208175
I had a problem with my stairlift today and called Mark. He was unsure if they would be able to get here today as it was early afternoon. Lo and behold "saint" Frank called around 4pm and was here within a half hour. He was able to fix the problem quickly and efficiently. Thanks to Mark and Frank for getting my stairlift operational again. Greatly appreciated.
Adriana Potichnyj
Adriana Potichnyj
1700208662
My parents’ stair lift was acting up on a Friday night. We were able to get it working but were unsure how long it would function. We left a message that night that the stairlift needed to be looked at. Mark responded that same night that he would be there Saturday by noon to look at it. Mark called in the morning that he was on his way and the stairlift was fixed by 9:30! He was quick and responsive to my parents’ needs. This is not the first time we have needed service and our experience with this company has always been excellent. It’s such a relief to know that a phone call is met with swift action. Working with this company has allowed my parents to remain in their own home independently for the last 6-7 years. I highly recommend Mark and the Stairlift Store for a great product and exceptional service.
Hazel Bartoszek
Hazel Bartoszek
1698971793
William was here to do a repair today I can't say enough good things about him He knew what he was doing and finished in record time .Such a friendly fellow and made sure to answer all my questions before he left .I have and will continue to recommend The Stairlift store .
Kevin White
Kevin White
1698511631
After being ignored by Acorn for 2 hours, by luck I called the stairlift store and left a message. Within minutes ON A SATURDAY Mark called me back and came by within the hour to help me out. He gave me a work around so my mother would not be put at risk. Best service call rate. Half the Acorn cost. You want to do business here. Best in class.
Gwen Poster
Gwen Poster
1697214990
I had a stairlift installed about 10 months ago. It has been great for my needs. About a week ago it started making a noise. I have recently had spinal surgery and don't have the mobility to troubleshoot what was wrong so I called Mark and I believe the person who came out I think was Frank. He drove half an hour to look at my machine. He was here about two minutes and solved the issue and was off. Great attitude and very professional. So happy I used them for the purchase and install of my stairlift.
Lucine Tchakerian
Lucine Tchakerian
1697063541
Left a message Thanksgiving Friday and mark called the next day I gave him measurements and he sent out frank on Tuesday with what he thought would fit my parents stairs, incase they wanted it installed. It fit like a glove frank had it installed that same day!!! Look no further this company cares about their clients and gets things done immediately. Thank you Mark and Frank now we can bring my mom home from the hospital!!!
Donald Wilson
Donald Wilson
1695562490
We are very happy with our stairlift purchased and installed this past week. It was installed professionally and is a great help in using a steep stairway. I would certainly recommend Mark and his company to anyone else. Don W
Teresa Hynes
Teresa Hynes
1694815520
Service was great, installation was clean,Rides like a Cadillac! Highly recommend dealing with The Stairlift Store
John Bradford
John Bradford
1694112553
The staff including Mark and William exemplify that customer service, efficiency and quality response we used to take for granted and now cherish when we see it. You have always considered my wife's needs post stroke and your product has given her a level of independence she values. We are so grateful.
Cameron McTavish
Cameron McTavish
1693526289
Many thanks to Mark and Adam! Responsive, communicative, friendly and all round awesome. Can’t thank you enough for your great service and professionalism.
Marie Fawcett-Carter
Marie Fawcett-Carter
1693500196
Mark installed our chairlift about 4 years ago and it has worked extremely well without incident. A week ago, I had a new washing machine delivered and the service people could not get it by the chairlift. I called Mark and he was over in less than a half hour to disconnect the chairs and provide room for the delivery. The chairs were replaced immediately as well, and a "tune-up" was provided! Excellent service!
chris stevens
chris stevens
1693404989
Very impressed with the service, both the online responses and the in-home visit. Very quick response and the technician was personable, professional and very quick. Highly recommend!!
Jodi Anastasakis
Jodi Anastasakis
1692637304
The Stairlift Store should be your only choice when choosing a company to supply and install a stairlift. I got, or tried to get other quotes. One company just didn’t respond and the other had an unreasonable waiting time. Mark responded quickly with a fair quote and reasonable installation time. The install was efficient and neat. Adam the technician is knowledgeable and polite. These guys truly understand what customer service means. I’m so pleased that I found them !!
Klukas Bogdanic
Klukas Bogdanic
1691777963
These guys are great. They hooked us up same day for a great price.
Judy Odom
Judy Odom
1691241473
From the first call to Mark to the install with Frank it was smooth sailing . The stair lift has enabled me to check out upstairs after 7 months . Easy to use and very sturdy . The stair lift will open my world after shattering my leg in January. Mark said I will wonder why I didn’t get it sooner and I must agree
Carmen Kwok
Carmen Kwok
1690603491
I don't know Mark but I found his company from Google when I was feeling helpless with my Chairlift, it was not working but the service guy has no response. Mark was being very friendly & kindness to help me check for another company who also provide maintenance on my chairlift. Mark is such a nice guy, he got back to me very quick with the information. I would absolutely refer business to him if the people I know will need to purchase/install a stairlift. thank you again Mark :)
Michael Guglielmo
Michael Guglielmo
1690315449
Mark was excellent to talk to over the phone. Frank was able to come and install the next day. Flawless work, very knowledgeable and great customer service.
Sonya Pancucci
Sonya Pancucci
1689982649
The stairlift fit our curved staircase like a glove. The equipment is very well crafted and works perfectly. The installers were efficient and extremely professional. We appreciated their attention to details and their thorough installation, demonstration, explanation, and clean up. They ensured that we were comfortable using the equipment and patiently reviewed everything with us and answered any questions that we had about using the equipment. We are extremely pleased and grateful for their service. Honestly, the best experience we have had in 20-years of renovations for our home. We have recommended them already to all of our friends and family members. They are simply, the BEST!
Laurel Noble
Laurel Noble
1689180925
Very friendly and professional, great prices, installation was quick and they did an excellent job.
Ken G
Ken G
1688144083
My parents needed a stair lift in a hurry before mom came home from hospital. We did some research and found The Stairlift Store. Mark was quick to meet with us and William did a fine job installing it. They both were courteous and professional and accommodated our tight time line needs. Price was fair. They had it installed less than 24 hours later. Thanks!
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