The Stairlift Store

Best Stairlifts in Canada: Compare Brands, Models and Fit

The best stairlift for your home starts with the staircase and the person using it. Compare straight, curved and outdoor models, then look at seat fit, capacity, powered features, installed cost and ongoing support.

This guide compares Acorn, Harmar, Savaria, Handicare, Bespoke, Bruno and Stannah. The Stairlift Store helps homeowners and families choose and install suitable options in Hamilton and selected Southern Ontario communities.

Which Stairlift Should You Compare First?

Start with the route the chair needs to travel. Next, identify anything that could change the choice: a narrow flight, a doorway beside the bottom step, limited landing space, the user’s weight or difficulty operating a manual swivel or footrest.

Your staircase or priorityOptions worth comparingWhat matters before choosing
One straight indoor flight Acorn 130, Harmar SL300, Savaria K2 or K2 Plus, Handicare 1100 and Bespoke Synergy. Pre-owned Bruno Elan or Elite may also be suitable. Rail length, seat fit, user capacity, landing space and powered options. Explore straight stairlifts.
Turns, bends or intermediate landings Acorn 180, Harmar Helix, Savaria Stairfriend 23, Handicare Freecurve and Bespoke Infinity. The full rail route, parking position and space to get on and off. Compare curved stairlifts.
Straight outdoor steps Dedicated outdoor models such as Acorn 130 Outdoor and Harmar SL350OD. Exposure, drainage, charging, cover use and seasonal care. See outdoor stairlift options.
A narrow staircase Compact models such as Harmar SL300, Savaria K2, Handicare 1100 and Bespoke Synergy. Measure the space needed by the seated user as well as the folded chair. Read about stairlifts for narrow stairs.
A doorway near the rail A suitable folding, hinged or retractable rail configuration. Whether the door can open and the walkway remain clear when the lift is parked or moving.
A higher weight-capacity requirement Appropriate higher-capacity models, including Savaria K2 Plus configurations or a suitable pre-owned Bruno Elite. The exact capacity with the chosen rail and seat, plus armrest spacing, footrest size and transfer space.
Difficulty bending, twisting or using controls Models with appropriate powered swivel, footrest or folding options. Try the controls and seatbelt; confirm which movements the user can comfortably manage.
A temporary or uncertain length of need A compatible stairlift rental. Setup, monthly charges, minimum term, removal and the total cost over the expected rental period.
A lower upfront purchase cost A suitable pre-owned stairlift. Condition, batteries, rail compatibility, parts support, installation and the applicable warranty.

These are starting points for an assessment. Stannah’s Siena straight and curved configurations are also included below as market comparisons; they are not presented as models offered by The Stairlift Store.

Compare Stairlift Brands and Models

Compare the same things across models: staircase route, seat and rail design, useful features and what needs to be measured. Availability through The Stairlift Store depends on the model, condition and fit; this table is not a live inventory list.

Brand, model and offer scopeStaircase routeWhy compare it?What needs assessing?
Acorn 130Straight indoor A focused straight-stair option with folding seat components. User capacity, swivel space and a possible hinged rail near a doorway.
Acorn 180Curved indoor Single-rail FastTrack system for a turning route. Bends, landings, parking position and transfer space.
Acorn 130 OutdoorStraight exterior An outdoor version for suitable exterior steps. Weather exposure, drainage, charging and cover use.
Harmar Pinnacle SL300Straight indoor Compact folding design and a lubrication-free gear system. Seat fit, folded clearance and any folding rail.
Harmar HelixCurved indoor A staircase-specific rail for turns and landings. Entry, exit, parking and the complete rail path.
Harmar SL350ODStraight exterior A dedicated outdoor stairlift. Installation surface, exposure, charging and seasonal care.
Savaria K2 or K2 PlusStraight indoor Different seat, capacity and rail configurations. Seat choice, incline, rail options and the resulting capacity.
Handicare 1100Straight indoor Enclosed friction-drive rail and powered-feature options. Incline, user fit, landing space and rail arrangement.
Savaria Stairfriend 23Curved indoor Custom twin-rail system with seat and parking choices. Turns, landing access, seat fit and parking space.
Handicare FreecurveCurved indoor Custom single rail with different seat and powered options. Rail placement, transfers, seat configuration and parking.
Bespoke SynergyStraight indoor A compact straight-stair option. Folded clearance, seat position, controls and available powered features.
Bespoke InfinityCurved indoor A custom rail for turning or multi-landing layouts. Rail route, parking bends and entry and exit positions.
Bruno Elan
Pre-owned only; suitable stock varies.
Straight indoor Vertical rail and a published 300 lb capacity. The available unit’s condition, rail, seat and installed options.
Bruno Elite Straight
Pre-owned only; suitable stock varies.
Straight indoor Published 400 lb capacity with different seating and power options. Exact unit, seat dimensions, rail compatibility and parts support.
Stannah Siena
Market comparison only; no Store supply offer.
Straight or curved configurations A market comparison for seating, controls and powered features. The exact straight or curved configuration and its provider’s installation and support terms.

How This Comparison Was Prepared

We compare manufacturer specifications with the practical questions that arise when assessing a staircase: where the rail will run, how the user will sit and transfer, which controls they can operate and what the installed quote includes.

The linked manufacturer documents supply the specifications below. The final recommendation depends on an assessment of the home and user; this guide does not report independent laboratory testing or reliability scores.

Model specifications checked: .

Key Stairlift Specifications to Compare

Capacity and folded depth help narrow the shortlist, but the selected seat, rail and incline can change the result. A chair’s folded measurement describes its parked footprint; it does not show the space needed by the person travelling on it.

ModelRoutePublished capacityRail or driveConfiguration details to check
Acorn 130Straight indoor 300 lb standard; 350 lb HD model Straight rail fitted to the stair treads Seat, arms and footrest fold. Check swivel space and whether a hinged rail is needed near a doorway.
Acorn 180Curved indoor266 lb Single-rail FastTrack modular system Plan the bends, intermediate landings and parking position around the home.
Harmar Pinnacle SL300Straight indoor300 lb Nylon polymer gear rack and helical worm gear Manual swivel seat; an optional automatic folding rail changes the clearance required.
Savaria K2Straight indoor 350 lb; reduced to 300 lb with specified rail or incline configurations Rack-and-pinion straight rail Approximately 10¾ in folded with the L seat. The 300 lb limit applies above 45°, with the flip-up rail or with rail-extension brackets.
Savaria K2 PlusStraight indoor Up to 400 lb for home use with the Plus seat Reinforced rack-and-pinion straight rail The manual flip-up option limits capacity to 300 lb. Confirm seat width, rail configuration and transfer space together.
Handicare 1100Straight indoor 310 lb; 287 lb above 46° Enclosed friction drive with four drive motors Approximately 12⅝ in folded. Confirm available power swivel, power footrest and sliding or hinged rail options.
Savaria Stairfriend 23Curved indoor 300 lb standard; 350 lb optional Custom twin-rail rack-and-pinion system Approximately 16¼ in folded. Seat choice, rail position and parking affect the space used at the landings.
Handicare FreecurveCurved indoor275 lb Custom single-rail rack-and-pinion system Folded depth depends on the seat. Confirm seat design, powered options, parking and transfer space.
Bruno ElanStraight indoor300 lbVertical straight rail Power swivel, power footrest and folding-rail options are configuration-dependent. Check the actual pre-owned unit.
Bruno Elite StraightStraight indoor400 lbVertical straight rail Compare seat dimensions and fitted options; the specifications of a currently marketed model do not identify an older unit’s equipment.

Have the installer confirm the capacity, dimensions and options of the exact unit and configuration in the written quote. Stairlift measurements and specifications are not interchangeable between models.

Manufacturer sources: Acorn’s Canadian model range; Harmar SL300 specifications; Savaria K2 specifications and K2 brochure capacity notes; K2 Plus specifications; Stairfriend 23 specifications; Handicare 1100 specifications; Freecurve specifications; Bruno Elan specifications and Bruno Elite Straight specifications.

Compare Acorn Stairlifts

Acorn’s range separates the main staircase routes clearly: the 130 for straight indoor stairs, the 180 for a curved route and the 130 Outdoor for straight exterior steps. The 180 uses a modular FastTrack rail system, so comparing curved lifts does not always mean comparing the same rail construction.

For the 130, check the user’s capacity requirement, the room to swivel at the landing and whether the lower rail would obstruct a door. For the 180, the important questions are how the rail follows the turns and where the chair will stop and park.

Compare the seat, controls and available options against the other suitable models. A recognizable brand name cannot determine whether a particular chair or rail fits the user’s needs.

Explore our Acorn stairlift guide.

Compare Harmar Stairlifts

Harmar offers different models for straight, curved and outdoor stairs. The Pinnacle SL300 is a straight indoor lift with a lubrication-free gear system, the Helix follows a curved route, and the SL350OD is intended for straight exterior steps.

The SL300 is worth comparing where folded clearance matters, but adding a folding rail changes the space needed. Do not transfer the capacity or dimensions of another Pinnacle model to the SL300. Higher-capacity requirements need their own model and seat assessment.

For a Helix or outdoor installation, compare the complete rail path, entry and exit positions, exposure where relevant and ongoing care. Explore our Harmar stairlift options or consult Harmar’s straight stairlift range and curved stairlift range.

Compare Savaria and Handicare Stairlifts

Savaria’s range includes both Savaria-branded and Handicare stairlifts. Compare the individual model and configuration: the names do not indicate a shared capacity, rail design or set of powered features.

Savaria Models

The K2 is a straight-stair option with a compact folded profile. The K2 Plus offers different seating and higher-capacity configurations for home use. The Stairfriend 23 is a curved model using a custom twin-rail system.

Seat and rail choices matter. A K2 Plus with the Plus seat has a different capacity from a configuration using its manual flip-up rail. A K2 outdoor package also has climate and installation limits; an indoor lift should not be treated as suitable for any Canadian exterior staircase.

Explore our Savaria stairlift options.

Handicare Models

The Handicare 1100 serves straight stairs with an enclosed friction-drive rail. The Freecurve serves turning staircases with a custom single rail and different seat choices. Other models in Savaria’s range include the Handicare 1000 and 4000; they have their own specifications and options.

Check the exact powered swivel, footrest and rail arrangements available for the model being quoted. “Savaria Freecurve” and “Handicare Freecurve” should not be treated as two separate products in a shortlist.

See our Handicare stairlift model comparison for the 1100 and Freecurve, or view Savaria’s model comparison. Where a summary chart differs, confirm the configuration against the individual model documentation.

Compare Bruno Stairlifts

The Stairlift Store’s Bruno options are pre-owned only, subject to finding a suitable unit. The Elan and Elite Straight are useful models to compare for a straight staircase: Bruno publishes a 300 lb capacity for the Elan and 400 lb for the Elite Straight.

For a pre-owned lift, the model name is only the beginning. Check the unit’s age and condition, batteries, fitted seat and powered options, rail compatibility and parts support. A feature available on a new model may not be fitted to the used unit being offered.

Ask for the installed total and the warranty that applies to your purchase. Do not assume a manufacturer’s original-purchaser warranty transfers to a later owner. Read our guide to Bruno stairlifts and pre-owned options.

Compare Stannah Stairlifts

Stannah’s Siena is available in straight and curved configurations and provides another useful comparison for seating, controls and powered features. Its Canadian product page describes seat-width choices, longer armrests and a powered footrest.

Compare the exact configuration and provider’s installed quote, including the rail, options and local support terms. Canadian terms should be confirmed directly rather than taken from a UK brochure or a US review.

Stannah is included here as a market comparison, not as a model offered by The Stairlift Store. Review the Stannah Siena information for Canada.

Compare Bespoke Stairlifts

The Bespoke Synergy is a straight-stair model, while the Infinity uses a custom rail for stairs with turns or multiple landings. Compare the seat position, controls, folded clearance and any powered features needed by the user.

For the Infinity, look closely at the rail route and parking bends. Parking the chair beyond a landing may help preserve an important doorway or walkway, but the available space must be assessed in the home.

Learn more about the Bespoke Synergy straight stairlift and Infinity curved stairlift. Further product information is available from the Bespoke Stairlifts manufacturer.

What Needs to Fit Besides the Chair?

At this Brampton home, The Stairlift Store installed a curved stairlift with a rail following the staircase’s turn. The photo shows why the route and landing space matter as much as the chair.

During an assessment, check clearance around doors, space to get on and off, and where the chair will park. Depending on the layout, a folding rail, parking bend or overrun may be needed.

View this Brampton stairlift installation

Room to Travel and Use the Stairs

The user’s knees, feet and seated position need clearance along the route. Handrails, newel posts and changes in stair width can affect that clearance. The assessment also considers how other household members will use the stairs when the lift is parked.

Landings, Doors and Parking

A chair that fits along the flight may still need a different rail arrangement at the bottom or top. A nearby door may require a folding rail; a turning route may benefit from a parking bend or overrun. The person must also have suitable space to transfer to and from the seat.

Controls, Swivel Seats and Footrests

Try the armrest control and seatbelt, and consider the effort needed to turn the seat or fold the footrest. A powered feature is useful when it solves a specific difficulty with bending, twisting or manual operation. Confirm its operation on the configuration being considered.

Battery operation and charging arrangements also matter. Ask where the lift must be parked to charge and what to expect during a power outage; do not assume every model charges anywhere on its rail or provides the same number of trips.

For the initial discussion, useful photos show the whole staircase, both landings and nearby doors. Tell us who will use the lift, any transfer or control difficulties, and whether other people regularly use the stairs. Photos help prepare the conversation; they do not replace the measurements needed to confirm fit.

Read our narrow-staircase guide or request a stairlift assessment.

Should You Buy New, Pre-Owned or Rent?

Compare the total cost and the expected length of need, alongside the models that fit the home. A suitable pre-owned lift can reduce the purchase cost, while a new model may provide more choice of configuration. Rental can suit temporary or uncertain needs, and may also be considered for a longer term.

With a pre-owned lift, ask about condition, batteries, parts support, installation and warranty. Straight rails are generally more reusable than curved rails, which are often shaped for the original home. A used curved chair and rail should not be assumed to fit another staircase.

For rental, compare setup and installation, monthly charges, the minimum term and removal. Ask how the total changes if you need the lift for longer than expected. Straight, curved or outdoor rental options depend on the staircase, service area and current availability.

Explore pre-owned stairlifts and stairlift rentals. If future removal or possible resale matters, ask about it before buying; a buyback is not guaranteed.

Compare Installed Stairlift Costs in Canada

The table below shows The Stairlift Store’s current planning estimates in Canadian dollars, including installation. They are not national averages or fixed prices for each brand. The final quote depends on the staircase, rail, model, condition, options and installation requirements.

ConfigurationNew: installed estimatePre-owned: installed estimateMain quote variables
One straight indoor flight CAD $3,000–$4,000 CAD $2,000–$3,000 Rail length, folding rail, seat/capacity choices and powered features.
Curved staircase CAD $12,000–$16,000 CAD $8,000–$10,000 Turns, landings, rail length, parking bends and whether a suitable used configuration is available.
One straight outdoor flight CAD $3,000–$4,000 CAD $2,000–$3,000 Outdoor model, rail length, mounting conditions, exposure and power requirements.

Longer rails, unusual layouts, higher-capacity configurations and powered options can change the price. Rental is quoted separately according to the model, setup and term. Ask whether delivery, site preparation, required electrical work, selected accessories, removal and applicable tax are included or charged separately.

For the detailed assumptions, cost estimator and pricing questions, use our complete stairlift price guide. An assessment confirms the configuration and installed quote for your home.

What Should an Installed Quote Include?

Compare quotes for the same staircase and user requirements. A lower headline price may cover a different model, fewer options or a different level of installation and service support.

Ask forWhat the written quote should clarify
Exact equipment Brand, model, new or pre-owned condition, seat, capacity and the options actually fitted.
Rail and route Rail length, turns, landings, parking position and any folding, hinged or retractable section.
Installed total in CAD Equipment, rail and installation, with delivery, site preparation, electrical work, selected accessories, removal and applicable tax each identified as included or separate.
Warranty and service Which parts are covered, the length of coverage, labour and call-out charges, batteries, maintenance requirements and who provides support.
Timing and demonstration Availability, rail preparation, an installation date when confirmed, and demonstration of controls, charging and operating features.
Future costs Expected maintenance or service charges, removal, rental extensions and any conditions attached to a possible buyback.

Separate Equipment Warranty From Service Costs

The Stairlift Store’s warranty for new and pre-owned stairlifts includes lifetime coverage on the motor, gearbox and rail, plus free service calls during the first year after installation. Confirm the written terms for the stairlift being quoted, including how batteries, other parts, labour and later service calls are handled. Lifetime component coverage does not mean every future cost is covered.

Our straight-stairlift offer includes a 100% satisfaction money-back guarantee, separate from component warranty coverage. Ask for the written guarantee terms with your quote. Curved, outdoor and rental options must be quoted under their own applicable terms.

Read our warranty and service questions, or request a written stairlift quote.

What to Expect From Assessment, Installation and Support

You do not need to choose a brand before contacting us. The assessment starts with the staircase and the person who will use the lift, then narrows the options to configurations that can meet those requirements.

We review the usable stair width, incline, turns, landings, doors and possible parking positions. We also discuss seat fit, weight requirements, controls, transfer space and any powered features that may help with daily use.

Once suitable options have been identified, compare the model, rail arrangement and written installed quote. Timing depends on the available equipment, rail preparation and installation needs; confirm the schedule for your particular lift.

During installation, the controls and operation are demonstrated so the user understands how to use the lift. Ask about the charging position, supplied remotes, routine care, warranty and who to contact about the unit after installation.

Mark Glenney has more than 30 years of stairlift-industry experience. The Stairlift Store has installed over 1,000 stairlifts, helping families work through these practical choices.

Frequently Asked Questions

Which stairlift brand is best?

The best choice is the model that fits the staircase and user, with the features and support they need. Start with the route, seat fit and capacity, then compare the installed quote and warranty. A brand-wide ranking cannot answer those questions for an individual home.

Which stairlift is best for narrow stairs?

Compact options to compare include Harmar SL300, Savaria K2, Handicare 1100 and Bespoke Synergy. Folded depth is only one measurement: the person’s knees, feet and seated position need room during travel, and the landings must allow them to get on and off. A home assessment confirms suitability.

Is Acorn or Harmar better?

Compare the models for the same staircase type. For straight stairs, Acorn 130 and Harmar SL300 differ in rail, drive, capacity configurations and options. For curved stairs, compare the Acorn 180’s modular rail approach with the Harmar Helix’s staircase-specific route. User fit, installed options and support matter more than choosing a brand in isolation.

How are Savaria and Handicare related?

Savaria’s stairlift range includes Handicare models alongside Savaria-branded products. The K2, K2 Plus and Stairfriend 23 have different designs from the Handicare 1100 and Freecurve. Compare the exact model rather than applying one capacity or warranty description to the whole range.

Do stairs with a landing always need a curved stairlift?

A continuous route around a turn or intermediate landing usually calls for a curved system. Two separate straight lifts may be possible in some layouts, but they require a transfer between seats. The landing space and the person’s ability to make that transfer need assessment before choosing that arrangement.

Can I buy a pre-owned lift or rent instead?

Both may be options, depending on fit and availability. With pre-owned equipment, check condition, batteries, rail compatibility, parts and warranty. For rental, compare setup, the expected term and removal charges. A used curved rail should not be assumed to fit another home.

Does a more expensive stairlift offer better value?

A higher price may reflect a curved rail, powered features, a different seat or a more complex installation. Pay for features that solve a practical need: a powered footrest may help with bending, a powered swivel with turning at the landing, or a folding rail with a doorway. Compare the whole installed solution.

How much should I budget?

Our installed planning estimates for one straight indoor flight are CAD $3,000–$4,000 for a new lift and CAD $2,000–$3,000 for a suitable pre-owned one. Curved estimates are CAD $12,000–$16,000 new or CAD $8,000–$10,000 pre-owned. The configuration, availability and quote inclusions matter; see the stairlift price guide for the full context.

Should I choose the brand or installer first?

Compare both together. The installer needs to assess the home and user, explain which models fit, provide a clear quote and identify the support available after installation. Ask who supplies parts and handles service for the particular lift, especially if it is pre-owned.

Mark Glenney of The Stairlift Store

Get Help Comparing Your Stairlift Options

Tell us about the staircase, who will use the lift and the features or space concerns that matter most. We will help narrow the suitable options and explain the differences before you decide.

Our installation service covers Hamilton and selected Southern Ontario communities. Check the areas we serve; we do not currently install in Toronto.

I called on a Sunday morning and by 1pm the stairlift was back up and running. I really appreciate how quickly Mark responded and came to fix it. I will be calling Mark next time our chair needs some help. Thank you
Excellent company. Requested visit and received in same day and install within two. ( I couldn’t do next day). Frank was awesome and super refreshing to have someone NOT afraid of dogs. Would recommend all day long!!!
Tried calling mfg and got 0 call back. Was able to reach Mark and got remedy for my problem over the phone,from calling him to fixing the problem less than a hour. The best part no charge, they certainly are my go to repair people.
THANKS MARK
Our experience with Mark and William who installed the chair was nothing but exceptional and easy! Thanks guys your are easy to get in touch with and fast and effective it was a pleasure doing busy with all of you!
Excellent experience. Highly recommended.
Thank you so much to Mark and his entire team for the exceptional service from start to finish. From our very first phone call, Mark came out within two hours, provided us with a quote, and had the stair lift installed within just 10 business days.

Mark and his team were courteous, kind, professional, and incredibly helpful throughout the entire process. We truly appreciate everything they did for us and couldn’t be happier with the service we received.

We would highly recommend their services to anyone looking for reliable and professional service.
-Tina
Great company to deal with Mark very knowledgeable and easy to deal with.
Frank the installer was very thorough.arrived to install as discussed
Didn’t waste much time installing - very knowledgeable about the lift unit. Took the time to demonstrate the safe operation of the lift. I feel safe when using.
Thanks guys for giving me back the rest of my home. Since my health issues I was pretty much confined to the main floor.of my home!
Exceeded all our expectations from product recommendation, communication and time of installation. Extremely knowledgeable so it all adds up to why they have been in business for such a long time. Well done Mark and Team.
Response from the owner:Hi Stephen, Thank you for the review! I appreciate your kind words about our stairlift recommendations, communication, and installation time. I will make sure to pass on your kind words to the team. Best, Mark The Stairlift Store
Mark at The Stairlift Store is a special human being!!! I was having issues with a stairlift that I got second hand for my dad. He was able to set me up the parts I needed and walked me through what was needed and watch out for to make the necessary repairs… He also told me to call him anytime if I had any questions. Mark I can’t thank you enough, you made a stressful situation for me an enjoyable experience. Thanks for helping me keep my dad safe!
Response from the owner:Hi Steve, Thank you for the review! I really appreciate your kind words about our stairlift parts and guidance, and I'm glad I could help make a stressful situation a bit easier. It was truly my pleasure to help you keep your dad safe. I will make sure to pass on your kind words to the team! Best, Mark The Stairlift Store
We are so thankful for finding this place. Mark was incredibly kind and very helpful with my father-in-law’s stairlift. Would highly recommend!
Response from the owner:Hi Sonia, Thank you for the review! I appreciate your kind words about our help with your father-in-law's stairlift. Best, Mark The Stairlift Store
Sincere thanks to both Mark and Glen. We are so happy that we decided to go with The Stairlift Store. You came through and exceeded our expectations. So happy with the end results. I highly recommend these guys.
Response from the owner:Hi Ana, Thank you for the review! I appreciate your kind words about our stairlift service and results. I will make sure to pass on your kind words to Glen! Best, Mark The Stairlift Store
I was very impressed with The Stairlift Store. I called for a quote on a Wednesday, and the stairlift was installed by Friday! Frank was friendly, professional and took the time to give us all the information we needed. The whole process was easy, pricing was transparent and the install was efficient. Highly recommend!
Response from the owner:Hi Heather, Thank you for the review! I'm glad we could get your stairlift quote turned around from a Wednesday to a Friday install, and that Frank made the process easy and transparent. I will make sure to pass on your kind words to Frank! Best, Mark The Stairlift Store
Talked to them in the morning, they came out and installed it in the afternoon the same day! It was fantastic service.
Response from the owner:Hi Mike, Thank you for the review and for sharing the photo! I'm glad we could turn things around so quickly and get your stairlift installed the very same afternoon you called. Best, Mark The Stairlift Store
Definitely recommend the Stairlift Store.
I have bought 2 stairlifts (one straight and one curved) from them for parents and grandparents in the past few years. They installed them neat and patiently to meet our requirements. Even after a while we just needed to adjust the seat and speed, their service was quick as they know we rely on these.
Both are very good quality. I just traded in the one from grandpa’s and no hustle at all just like they promised at the beginning.
All the staffs who I contacted, Frank, William and Mark are very nice and knowledgeable. I really like how consistent they are so you don’t have to ask for the same tech. And from this I know they are honest and trustworthy.
Response from the owner:Hi Pam, Thank you for the wonderful review! It has been an absolute pleasure helping you with both the straight and curved stairlifts for your parents and grandparents over the years, and a smooth trade-in process with grandpa's unit. I will make sure to pass on your kind words to Frank and William! Best, Mark The Stairlift Store
Third time the charm. Two seniors needed stairlift. Tried a used one, too noisy. Sent it back. Bought a new Acorn. Company could not fix loud thump when riding over track joint. Sent it back as well. Bought a used Acorn from Mark. Frank installed it this morning. We are so very happy with it. Excellent service. Whisper quiet ride, up and down, no thumps at track joint. Would heartily recommend this company.

Mark
Smithville
Response from the owner:Hi Mark, Thank you for the review! I'm so glad the third time was indeed the charm and that you found a quiet, smooth-riding stairlift after your previous troubles. It was great helping you get set up with the stairlift and I will make sure to pass on your kind words to Frank! Best, Mark The Stairlift Store
Called Mark, he came out same day to measure! Was so kind and extremely helpful :) Came out next morning and had lift installed! Great Price and Great Service
Response from the owner:Hi Christine, Thank you for the review! I'm glad I could head out the same day to measure and that we had your stairlift fully installed the very next morning. I appreciate your kind words about our price and service! Best, Mark The Stairlift Store
The work that this company does is amazing and courteous and prompt. I recommend them highly.
Response from the owner:Hi Steve, Thank you for the review! I'm glad to hear that you found our stairlift work to be amazing, courteous, and prompt. Best, Mark The Stairlift Store
Been in construction 35 years myself, both sides of Service relationships, if you are in the market GIVE MARK a call, straight up good man.
Response from the owner:Thanks for the review Michael!
A lot of positive from the entire staff ! Mark is a wonderful man & 100% trustworthy, he really knows his product . I was so impressed with William who came & measured & discussed the chair lift , never did either gentleman try to push me into purchasing . I didn’t hesitate & William installed my chair . He demonstrated how it worked & made sure I was comfortable with the operating of the chair !
I love the chair it allows me to stay in my home which was the most important thing .
I highly recommend the company & Mark & William
Donna Hale
Response from the owner:Thank you so much, Donna! It was truly a pleasure working with you, and I'll make sure William sees your kind words — he'll be thrilled! Our goal is always to make sure our customers feel informed and comfortable, never pressured, so it means a lot to hear that came through. Most importantly, we're so happy your stair lift is allowing you to stay in your home. That's what it's all about! Wishing you all the best!
Our chair lift had a technical issue and we needed to get it fixed as soon as possible and Mark came on the same day to fix it .
Stair lift store and Mark are not like so many other stair lift companies who are charging for even minor repairs. I am so great full that I found such community oriented people who aim at helping out rather than just minting money for the services.
They are trustworthy and will suggest you ways to save money rather than making money out of you.
Response from the owner:Shazia, thank you so much for the kind words! We always try to do right by our customers and we're glad that comes through. Really happy we could get your stairlift fixed up same day. Don't hesitate to reach out if you ever need anything!
Mark was extremely helpful getting our Acorn back up and running again. He was professional and courteous, and able to track the issue in a prompt manner. I highly recommend!
Response from the owner:Mark, thank you for the kind words! Glad we were able to get your stairlift back up and running quickly. Don't hesitate to reach out if you ever need anything!
Great service! We had a deadline and The Stairlift Store did everything to meet and exceed our expectations.
Response from the owner:Kevin, thank you for the kind words! We know how important it was to get the stairlift installed on time and we're really glad we could make it happen. Don't hesitate to reach out if you ever need anything!
I spoke with Mark yesterday & he had William come by that same day. William was so wonderful, both in his expertise & personality.
He fixed the problem to our complete satisfaction and it is perfect now. Thank you so much for employing such a talented man.
Response from the owner:Anne, thank you so much for this! Really glad we were able to get William out to you the same day and get your stairlift sorted out quickly. I'll make sure to pass your kind words along to him. Don't hesitate to reach out if you ever need anything!
I called regarding an issue with our stairlift. Mark was extremely helpful, told me what the problem was over the phone and how to fix it on my own. I would highly recommend Mark and his team at the Stairlift Store!
Response from the owner:Ryan, thank you for the kind words! Glad we were able to get your stairlift sorted out over the phone — always happy to save a trip when we can. Don't hesitate to call if you ever need anything.
Thank you to Mark and William who were both professional, knowledgable and showed so much compassion. William did the installation and was so patient with my mother who suffers from dementia. I would highly recommend this company. -Daphne from Etobicoke
Response from the owner:Daphne, thank you so much for sharing this. It means a great deal to us. We understand how important it is to take a little extra time and care in situations like your mother's, and we're really glad William was able to make the experience a comfortable one for her. I'll be sure to pass your kind words along to him. Don't hesitate to reach out if you need anything else!
If you are looking for great stairlift chairs, these are the guys to go to! We have 2, and love them. We have had both of them for years. They make things so much easier for my Mum.
From installation, to repairs, these guys are the best in the business.
Mark always takes my calls, and answers any questions I have. If it’s something I can’t troubleshoot, he gets me the help I need.
Frank makes sure things get fixed and maintained. ( I have been known to accidentally break things lol ) Frank knows exactly what to do, and I am so grateful he gets things up and running so quickly.
This is great client service. Thank you Mark and Frank.
Response from the owner:Hayley, thank you so much for this, it really does mean a lot! We love that your Mom is getting so much out of her stairlifts and that they've made life a little easier for her. I'll make sure to pass your kind words along to Frank — he'll get a kick out of the "accidentally break things" mention! Don't hesitate to reach out anytime.
Quick,excellent service by Mark and great on site repair by William.
Response from the owner:Cathy, thank you for the kind words! Glad we could get your stairlift taken care of quickly for you. I'll pass your message along to William as well. Don't hesitate to reach out if you ever need anything!
I called the Stairlift Store and got a hold of Mark and he was very helpful with me and I corrected the problem Thank you so much for your help Mark
Response from the owner:Bryan, glad that I was able to help with your stairlift. Don't hesitate to reach out again in the future!
MARK AND GLEN WERE GREAT LIKE JORDAN AND PIPPEN LIKE SHAW AND KOBE THE BEST ONE TWO PUNCH TO GET THINGS DONE HONESTLY WITH INTEGRITY AND FULL TRANSPARENCY YOU GUYS ARE THE BEST 6 STARS OUT OF 5
Response from the owner:Enver, we appreciate the review — and the 6 stars! We'll take the Jordan and Pippen comparison any day. Really glad you had a great experience and that everything went smoothly. I'll pass the kind words along to Glen. Don't hesitate to reach out if you ever need anything!
Exemplary service. William is a great guy. He installed our lift a year ago very efficiently. We recently had a small issue (our fault) which he resolved in minutes. Most impressed.
Response from the owner:Michael, thank you for the kind words! Really glad William was able to get your stairlift sorted out for you so quickly. I'll be sure to pass your kind words along to him. Don't hesitate to reach out if you ever need anything!
Mark and William are a great team. Very responsive with next day service. William is an amazing and down to earth technician.
I would highly recommend them. Thank you
Response from the owner:George, thank you for the kind words! I'll be sure to pass them along to William as well. Glad we could get your stairlift issues sorted out quickly for you. Don't hesitate to reach out if you ever need anything.
My mom is visually impaired and had a small issue with her chairlift that she couldn't fix by herself. Marc went to my Mom's on the Family Day holiday to fix the issue. We can't thank Marc enough!
Response from the owner:Rachel, thank you for the kind words! Really glad we were able to get your mom's stairlift up and running quickly. Don't hesitate to reach out if either of you need anything regarding the stairlift.
My wife has enjoyed the convenience and very reliable stairclimer unit installed over 2 years ago by the Stairlift Store she finds the unit very safe and the installation and subsequent service have been prompt with any questions or uncertainties answered with courtesy and professionalism she and I highly recommend them
Response from the owner:Robert, thank you for the kind words — we really appreciate it. So glad to hear your wife has been happy with her stairlift and that everything has been running smoothly. We're always here if you ever need anything!
Mark was very responsive to my initial inquiry and visited our home promptly and gave us a quote on a straight stairlift for my mom. There was no pressure and no long presentation, just the facts. He was able to send William to our house within 2 days and had the stairlift installed within a couple of hours. William was very pleasant to deal with and even demonstrated how everything worked. All in all, I would recommend Mark and his team at The Stair Lift Store for your mobility needs.
Rick & Elaine Gunther
Response from the owner:Hi Rick - thank you for your review! I will be sure to pass your kind words on to William as well. Thank you for choosing us for your stair lift. And if you ever need anything else in regards to your lift please don't hesitate to reach out
Last summer my brother's wife passed suddenly. They had a chairlift that my brother wanted removed as quickly as possible. One call to The Stairlift Store and Mark took care of everything. Pleasantly, professionally and with empathy and compassion for my brother's situation. We could not be more thankful and grateful to Mark and his team.
We would not hesitate in recommending them to anyone needing the services that they offer.
Response from the owner:Hi Al - thank you for taking the time to write this review. I'm glad we were able to help you out and make things hassle free during this challenging time for you and your family. Have a great day :)
Very patient and knowledgeable. Truly a pleasure to work with. Fixed my problem over the phone and free of charge.
Response from the owner:Hi David - glad we were able to help with your stair lift. If anything comes up again please don't hesitate to call!
Everything has been done as promised! Frank done a great job on the install. The job was done fast and very profenally!super friendly people to work with! great job Frank!
Response from the owner:Hi Jim, thank you for the review. I will be sure to pass on your kind words to Frank. If you ever need anything else from us regarding your stairlift please don't hesitate to reach out.
Mark was very easy to work with selling our Acorn stairlifts. He was very polite and asked if we could drive them to his business. He ended up giving us more money than we asked, for our troubles. Highly recommend working with Mark and supporting a local business.
Response from the owner:Thanks Drew - really appreciate the review. And Thank you for dropping off the lifts. Have a great day
Mark came and installed my chair on Christmas Eve day... above and beyond what I expected! The chairlift has really changed my life. I cal it the Rocket Chair (even though it really doesn't go fast... it just sounds like it does!).
Response from the owner:Hi Greg, thank you for your review! Glad we were able to get this to you just before Christmas. Sounds fun "Rocket Chair" we may have to start using that term! If you ever ned anything regarding your stairlift just reach out. Thank you!
We had the Stairlift Store install our stairlift just prior to my wife's knee replacement surgery back in August. The service from start to finish was absolutely first rate. Mark arrived at our home and provided a very reasonable quote and shortly after arranged for it's installation. Everything was very smooth and the product worked perfectly. I would absolutely recommend this company to anyone considering having one installed in their home.
The professionalism, the quality, the service and the price were all outstanding. I am giving Stairlift Store a 5 Star rating.

Gary MacKay
Mississauga, Ontario
Response from the owner:Thank you very much, Gary! We’re glad we could install your stairlift in time for your wife’s knee replacement and help make her recovery safer and easier at home. If you ever need anything else regarding your stair lift you know how to reach us!
I highly recommend The Stairlift Store! My chair has been a great help in keeping me mobile in my home, and Mark is very responsive anytime I have questions or any issues come up. His friendly demeanour and sense of humour are an added bonus!
Response from the owner:Thank you so much, Barbara! We’re so happy to hear your stairlift has been a great help in keeping you mobile at home. We are always here if you have any questions or need support with your stair lift.
WOW! I didn't actually purchase from Mark but I was getting the run around from every company I tried and crazy high installation quotes. Mark took the time to give me great information, resources and ideas. His help was of tremendous value.
Response from the owner:Hi Alicia - Glad we were able to help give you some good information regarding stairlifts!
I had a great experience working with Marc at the Stairlift Store. I needed a few extra brackets for my Acorn stairlift, and Marc went out of his way to help me—even though it was a relatively small request. His willingness to take the time, answer questions, and make sure I had exactly what I needed really stood out.

On top of that, the quality of his work is excellent. It’s refreshing to deal with someone who truly cares about doing the job right and supporting their customers. I wouldn’t hesitate to recommend Marc and the Stairlift Store to anyone looking for reliable, high-quality stairlift service and installation.
Response from the owner:Thank you for the great review! We’re really glad Mark could help you with the brackets for your Acorn stairlift and make sure you had exactly what you needed. We truly appreciate your kind words about our stairlift service and quality of work. Thanks again for the recommendation — it means a lot to us!
Update…..had parent move in with us. Mark and the gang were amazing. They moved both lifts from Moms house to ours with care and had her set up in no time. Thanks so much!!!

Great price and even better service!! We called Mark and he came out right away, measured and quoted an exact price...no surprises. My parents had two units installed and are thrilled! Mark had the units installed right away for them. John and Adam were both great! My parents can now safely stay in their home. Thank you Mark for all of your help! We wouldn’t hesitate to recommend you and your company!
Response from the owner:Thank you so much for the wonderful review and update! We’re so glad we could safely move and reinstall your stairlifts and get everything set up quickly for your family. It’s great to hear your parents are happy and able to stay safe at home with their stair lift. We truly appreciate your kind words and recommendation — it means a lot to our team!
These guys are top notch.
Response from the owner:Thank you for the review Peter - if you ever need anything else from us regarding your stairlift please don't hesitate to reach out
Mark is a very kind a knowledgeable guy. He was able to provide me with valuable information on how to go about selling my stairlift.
Response from the owner:Hi Liam - thanks for the review. Glad I was able to provide a bit of help for you to sell your stairlift. Have a nice day
Working with Mark and his team has been a pleasure, highly recommend reaching out for assistance!
Response from the owner:Thanks for the review, Noah. And appreciate you leaving a review - I'm glad we were able to assist with your stairlift. Thanks again
These people are so kind and understanding. I totally recommend them.
Response from the owner:Thank you Jackie - if you ever need to reach out again for anything regarding your stairlift please don't hesitate. Thanks again
As a caregiver for my mom, I can’t say enough about the outstanding experience we had with this chairlift installation company. From the very first call, their team was kind, responsive, and truly understood the urgency of our situation. Communication was clear and consistent, and they went above and beyond to make the entire process stress-free for us.

The installation was completed quickly and professionally, with great care taken to ensure Mom’s comfort and safety. The technicians were respectful, patient, and took the time to explain how everything worked.

It’s rare to find a company that combines efficiency with genuine compassion — and this team truly does. The difference this chairlift has made in my mom’s daily life is incredible. Highly recommended for anyone looking for dependable, caring service.

— Caroline Marshall
Response from the owner:Thank you, Caroline, for your wonderful review. We’re very glad to hear that our team’s quick response, clear communication, and compassionate approach made the stairlift installation process easier for you and your mom. Knowing the stairlift is already improving her day-to-day comfort means a lot to us. If you ever need anything — support, maintenance, or questions — we’re here to help. Thank you again for choosing us.
If your looking for a stairlift the search is over. Mark and his team are very professional and communicate clearly. From install date to de-install they were very responsive. Fair prices as well!

Thank you Mark and the stairlift team for making it easy!
Response from the owner:Thanks so much, Fervin! We’re glad we could make your stair lift install and removal smooth and stress-free. We always aim to provide clear communication, professional service, and fair pricing. We really appreciate your kind words!