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5.0

Based on 206 reviews

The Stairlift Store

5.0

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Laurie White

1732729228

Thank you Mark for your supportive compassion that helped my husband overcome his reluctance to consider the stairlift. After William installed it, my husband began happily and easily using it. We're grateful, and I am relieved beyond words. So glad I called your company. One less worry!

Janet Linton

1732053145

I reached out to Mark about a stair lift. My friend needed temporary assistance to get to her daughter’s rehearsal dinner and wedding. Within an hour of my call he was on site to survey the location and the lift was installed days later. We are truly grateful for your professionalism and speed in this situation. You saved the day! Thank you!!

Ernie Gauthier

1731599528

I have been a customer since 2014. Whenever I’ve had to problem with one of my stairlifts Mark has been very quick to respond. Whether it’s Mark or one of his crew, you can always depend on friendly and reliable service.

Neville Nazir

1731291016

I was in need of 2 stairlifts in my parents home rather urgently. After calling a few companies (one was extremely rude), we decided to go with The Stairlift store. Mark was very helpful from the first phone call, and was able to have both stairlifts installed within a few days. One of the stairlifts had a small problem within the first few days, but was quickly fixed as a technician came that day. Overall, we are grateful for the time and care Mark and his employees took to ensure my parents safety. Thank you!! I highly recommend this company !

Carm Di Pietro

1731085890

Fantastic service from both Mark & Adam!! They were super helpful, respectful, kind and supportive to my parents needs. Highly recommend this Hamilton team!

Gino Conte

1728668070

I usually don’t write reviews, but I had to for this company.Mark ( the owner) came over to give me a quote for a stairlift, he was very pleasant and polite. He recommended different options to meet our needs. We decided to have the stairlift store install the lift;2-3 days later I got a call from Mark saying that the stairlift was ready to be installed. We setup an install date andFrank the installer came over to do the work.Frank was very knowledgeable, professional and polite. He answered all my questions. His work was outstanding. If you are looking to have a stairlift installed call the stairlift storeYou won’t be disappointed, trust me !!

Kathy Patterson

1728416430

The people associated with the store were all awesome, I’ve never had so much kind help grime any other place. Mark is an awesome persona and really cares about people and helping them out!! His repair men were so curious and kind. They really stand behind their product and are there to fix anything that goes wrong. Your staff is awesome and a pleasure to have in my home….. very respectful of my property, Thanks Mark…..you are awesome, I can’t thank you enough ❤️

Ed Pendy

1727910160

Mark was very helpful and went out of his way to find parts for our Acorn Stairlift. Great customer service and very knowledgeable. Very quick response to our request for parts.

Jason Speight

1727260202

My father recently fell down some stairs.I called Mark and he and his team had a new stair lift in my parents home in a couple of days.In fairness we could have had it sooner.The whole experience has been nothing but positive.I wouldn't hesitate to call Mark again.

Tom Patti

1727201939

Had stairlift installed 4 days ago…excellent!Mark responded quickly and arranged for a consultation immediately. Frank installed the chair lift and did a great job. He instructed us on the use of it, etc.I chose The Stairlift Store because a family member recommended this company. After I read the other reviews, I made the decision to have this company do the job.I am very pleased with the results and I would recommend this company to anyone with mobility issues that needs assistance on the stairs.Thank you … Anne

J Prewitt

1726582913

We had a chair installed last week, and so far, we are finding it very easy to use, and super helpful. Frank was very professional when installing, spent time explaining everything to us, and we appreciated how quickly the whole process from quote to installation was.

Susan Clark

1726501210

I’m posting this review to reach others, to take at least one thing off your plate of stress, if you have become a caregiver to a family member, finding services to help that can be trusted is stressful and can feel too much like a crap shoot.You won’t find a better provider if you need a stair lift installed in a home.They are cost conscious, offering used stair lift options if they’re available. They provide a warranty, that does not come with a service call cost. They’re honest and informative by advising the repair only needs a part and tracking said part down if it’s possible. When it would be easier for them to make more money by just saying a whole motor needs replacing etc. Their installers are extremely knowledgeable, considerate and trustworthy.You won’t worry while they’re in your home.

Thomas Moore

1726490184

The STAIRLIFT Store was great to work with. I had to relocate a chair lift for a family member. The people (Frank and Mark) were easy to talk with and answered all my questions. They took the time to talk with me so that I knew what needed to be done and how it would be done.I have referred the STAIRLIFT store to friends for when a chair lift is needed.

Donna Lero

1725664039

Wonderful experience. Very responsive, installation within a week of first contacting this store. Mark got back to me right away. Adam was efficient, answered all my questions, very supportive. I would definitely recommend them!

Scott Webster

1725371745

Very fast and courteous. In and out within a few hours Thank you for the peace of mind Scott.

M Abraham

1725042781

As always prompt and personable

Atom Webstar

1725033149

The Stirlift store was amazing adam was very helpful and understanding and was very quick at putting the lift up. Thank you for your hard work

Louise Booth

1724888408

The staff of The Stairlift Store are all very friendly, kind and helpful. Mark was accommodating in setting up a convenient time for a site & quote visit; Frank was very helpful and informative in giving us information, patiently and clearly explaining all the information to my very elderly parent; and Adam was very friendly, efficient, and thoughtful both during the installation and tutorial for its use. The Bespoke lift is fantastic - easy to use, quiet and lovely looking. It has given new independence for my parent!! Thank you, all!

Mary Gray

1724840783

The installation was quick and efficient and the product works great. The time from quote to installing was very fast.

Annette Amin

1724427443

I had a chair lift installed at my house for my Mother a few months back. Mark was very quick in responding, gave me very good advice and was a good support for me at the time. Between Mark and Adam, I had peace of mind. The work was done efficiently and quickly, no mess to clean up. Thank you

Sophie Pirsias

1724184379

I can't thank Mark, Frank and Adam enough for my parents' new stairlift and their wonderful customer service. From quote to installation was 3 days. The installation itself only took a couple of hours and was ready to use immediately. Thank you again for making my parents' lives easier and safer!!

Tamara Hasan

1723158566

Very pleased with the serviceWe contacted Mark and asked for a quote and he responded in no time with accurate assessment after sending the responsible team for measurements. The entire team is very professional and punctual with their timelines.Highly recommended in case you need a stairlift in your house.

Paul Chang

1722615520

Very professional throughput the entire process delivering exactly what was promised.

Marilyn Cooper

1722558371

When the time came to get a stairlift, I did my research. I chose The Stairlift Store. The entire team has been great and the experience has been seamless. I highly recommend them.

Derek Bender

1722098876

Mark and his team are incredible, they always take care of their customers and care about them.

Sandra Sorichetti Baiao

1722014510

I contacted Mark for a quote on July 24. July 25 Adam came by and took measurements. July 26 Frank came and installed the stairlift. It was needed to be done for Saturday with my mother in law coming home from hospital. Absolutely fantastic service! Thank you Mark Adam and Frank so much!! Cheers!!

Ann Girvan

1721753820

Very pleased with service I received from the Stairlift Store. Have used then since 2012.

Abi Monrad

1721243630

I had been hit with a power surge and Mark and Frank found that the transformer was burnt out and had my lift up and running again

Liesl DesLauriers

1718815731

Unbelievable service from start to finish!I had a very specific last minute request (left a message late on the weekend) and Mark promptly called me back and accommodated my needs. I needed additional track and hardware for a older model lift. Mark, immediately understood the requirements from the photos I sent him. He cut the pieces the exact length required, and had them along with some extra parts, ready for pickup the next day. He was an absolute pleasure to deal with and demonstrated all the traits of a true problem solver. I wish more people were like him.

C Melo

1718723338

Got referred to Mark (The stairlift Store) from a friend of a friend and from the very initial call when I spoke to Mark I knew that he was different from all the other places I had called and I called quite a few of them. Mark was very pleasant to speak to on the phone and listened patiently to all my concerns and educated me also on the product. I had called on behalf of my elderly parents. Mark had scheduled me in for a visit with a wonderful rep named Linda she reached out to me over the phone arranged a time date to meet and went over the locations of where we were going to install the stairlifts (we went with 2 straight stairlifts instead of the curved) we were given the pros and cons of both and decided to go with 2 straight stairlifts (due to stair design) Linda was so pleasant and patient also to deal with throughout the whole process not only did she show up the day of installation to ensure everything was going well but also surprised my parents with ordering the cushion covers for the stairlift to match my parents decor they had….left my parents speechless now that is service. The A++ service didn’t stop there now comes the installation, our installer Adam, well what I can say he was also so pleasant to deal with, he was so professional throughout the whole process and left the working area cleaner than it was after the installation was complete, he was so patient with my parents when he went through the operation of the stairlift , he took the time needed to ensure that they were comfortable with the stairlift and its operation before he left. I am so glad The Stairlift Store has addressed many limitations that my parents had that they no longer have to deal with. I want to send a huge thank you to Mark and his amazing team at The Stairlift Store they had made this process so painless and easy, I would HIGHLY recommend anyone to deal with Mark and his crew at The Stairlift Store.

Robert Musa

1717362652

Mark was patient, friendly and extremely helpful. I had some troubleshooting questions and any time I called, Mark got back to me in short order and answered all my questions. Great customer experience!

David G Bahra

1715268952

"Mark is very helpful even if they do not make a sale. Their commitment to providing the best customer service is highly commendable. I would highly recommend them."

Jean Robertson

1715028412

I’m extremely pleased with The Stairlift Store. I contacted the company on-line on a Sunday , within 1/2 hour Mark called me, set up an appointment and the stairlift was installed on Wednesday the same week. I thought I should get a brand new unit for my husband, but was so pleased, that I was not directed to a new unit, rather to a used unit, which would function better in tight situation. We are extremely please with the unit, with the price , the warranty and with the exceptional service provided by the company. The installer was great too! A great big THANK YOU to you all!

Dave Little

1714075976

Mark provided excellent service in dealing with service issues that other companies could not resolve. My parents and I appreciate all your help.

Betty Calvert

1713987350

Thank you for the excellent service. Our stairlift has been installed within a day of initial contact. Frank was very knowledgeable and pleasant to deal with and installation was very efficient.

Sanjoy Acharya

1712867810

Mark & Glen make a good team. Mark even arranged a demo for us, before we bought the “Synergy” straight model. So far, it seems a sturdy piece of hardware, looks nice too. Frank put it in for us in less than two hours

THE NERDLINGER

1712595418

The guys are great. Mark came by same day to provide an assessment and worked with me to find the right lift for my mom. Adam came to do the install less than a week later. Adam was professional, courteous and efficient. I highly recommend The Stairlift Store.

Jennifer K

1711673182

The team at the Stairlift Store installed my parents' Acorn stairlifts several years ago. The few calls my parents made to Mark regarding the devices were addressed promptly. This promptness was critical, as well functioning stairlifts were essential to my parents' independence in their home. We had to have one of the stairlifts removed for basement work a few times, and the team was very flexible and worked around the other contractors' timelines. Everyone on the team has been professional, courteous and respectful. I would highly recommend the Stairlift Store if you are purchasing, or maintaining stairlifts.

Chris Moyer

1711667390

Mark was great to deal with and frank did an amazing job installing this stair lift. Great people. Thanks guys.

janet bilyj

1710425989

very pleased with instalition and service.Highly recomed this company. my huaband had a massive stroke. this was the only way to access his mancave. MANY MANY THANKS janet and les lang fort erie ont

John Stultz

1710250368

With both of my parents now using their stairlift, it has finally needed to be replaced after many years of solid use. When it broke on the weekend, it was urgent that we had it replaced fast. As usual, I called Mark. He drove right over; he was there in twenty minutes, from Burlington. After he inspected the old unit, he gave my parents many options, including repair, or replace, which was great.My parents decided to get a slightly used replacement unit, which included a two-year warranty. Frank, one of the technicians, replaced the unit, and my parents regained their mobility. We have called Mark many times over the years, and even on a Saturday, he is available :). As a son, I can say that I am very grateful for Mark and his team. I feel comfortable with them going over to my parents, without me there, knowing that they will get great service, and not be taken advantage of, or pressured. For that, I am grateful.

Lenny Jobin

1709830605

In 2020 the stair lift store installed 2 stair lifts in my father-in-law’s house. The installation was fast and professional. The lifts worked perfectly with no problems at all. We just had the lifts removed and the removal was also done fast and efficiently. I’m very pleased we picked the stair lift store to look after our stair lift needs as they made it easy and painless during a difficult time. L Jobin

David West

1709755940

Mark and Frank were very professional in their approach with a excellent knowledge of their Bespoke stairlift product. The installation took minimal time and before he left, Frank gave a detailed explanation of how the lift worked. We are most impressed with the unit and are looking forward to many years of use. Congratulations to The Stairlift Store for a job well done!

Richard Charron

1709745256

Mark returned my call on Saturday to schedule an appointment that afternoon. Mark explained to me what they had to offer. I was looking for 2 chair lifts. He then took measurement and quoted me a price. I called him back on Monday to confirm and on Tuesday Frank, William and Adam were at my house for the installation of both chair lifts. All three were polite and very professional. Once both were installed Adam took the time to explain to me how to use the chair lift. I went up and down a couple of times without any issues very easy to use. These units will be a blessing as I was struggling in going up and down the stairs. I am really pleased that I called Stairlift Store. I would recommend that if anyone is looking for a chair lift please give them a call.

David & Marion Reimer

1709574696

They are very knowledgeable, professional and friendly. We’re glad that we chose the Stairlift Store.

Dan Delill

1708187079

Great company to deal with!!Fast and reliable.

robin p

1707249221

Installed this chair lift for my parents in 2021 and it has been the best thing to be able to keep them in their home and independent. Service for installation was quick and easy for us. They are only a phone call away when you need any follow up and respond quickly. Highly recommend them.

Don Nicks

1706392316

Great service. Answered my questions about a squeaky seat rotation ang bumpy ride over the phone without charging me for a visit. Highly recommended.

Jaak Muur

1706133048

I would like to thank Mark for being such a professional contact and helpful person in getting me what I need for my personal use to get up and down stairs. No sooner had we made contact a couple of days later we had Will and Adam two were excellent courteous and knowledgable technitions and in about 2 hours provided me with the ride I needed. I fully recommend this Stairlift Store for anyone needing such equipment. Many thanks.Jaak Muur

Rebecca Correia

1705801197