At The Stairlift Store, we want to provide you with all of the information you need to make an educated decision about your home or the home of your loved one. Outlined below are some of the most commonly asked questions that we receive throughout the process.

If you have a question that isn’t answered here, please contact us toll free at 905 690 7368.

What happens if the hydro goes out?2019-07-19T14:35:24+00:00

All of our stairlifts run on batteries, so even if the power is out, the lift will still work.

What is the life expectancy of the batteries?2019-07-19T14:33:54+00:00

Typical batteries last anywhere between 3 and 5 years depending on how often the stairlift is being used.

What is required for routine maintenance?2019-07-19T14:28:25+00:00

Just simply wipe the lift with a cloth in order to keep it clean.

How long is the warranty?2019-08-02T17:26:48+00:00

Our warranty for both new and used stairlifts includes a lifetime warranty on the motor, gear box and rail. We also offer free service calls within the first year from the date of your stairlift installation.

What happens if the stairlift breaks down?2019-07-19T14:26:59+00:00

Simply give us a call and we may be able to help you solve the issue over the phone. If it is a more complex issue, we will send a trained team member to your home and fix the lift.

Can the stairlift be removed?2019-07-19T14:26:34+00:00

When you no longer require the stairlift, simply give us a call and we will come to your home and remove the stairlift. Depending on the condition of the lift, we often end up buying it back from you for an agreed upon price.

How is the stairlift installed?2019-07-19T14:24:31+00:00

The stairlift is fastened to the stair treads with screws so that no damage or renovations are made to the walls in your home.

How long will it take to install the stairlift?2019-07-19T14:24:03+00:00

Most of our installations are complete within 2 hours, including spending the time to make sure you feel comfortable and confident with your new stairlift.

How soon can you come to install the stairlift?2019-07-19T14:23:37+00:00

Because all we do is stairlifts, straight lifts are always in stock which means we can come to your home within a few days of our initial consultation to install. Curved stairlifts typically take between 2 and 4 weeks depending on stock availability.

How disruptive will the installation be to my daily routine?2019-07-19T14:23:15+00:00

We are proud that our installation process involves hardly any disruption to you or your home. With over 1,000 installations complete, we have mastered this process and leave your home just as clean and tidy as when we got there.

Will you run the electrical or do I need to hire an electrician?2019-07-19T14:22:48+00:00

No electrician is needed. We will run a low voltage wire neatly to the stairlift.

Can you install a stairlift outside?2019-07-19T14:22:14+00:00

Absolutely. We carry the Acorn Outdoor stairlift which is specially designed for staircases in outdoor environments.

How much does a stairlift cost?2019-07-19T14:21:38+00:00

A new, straight stairlift costs between $2,800 and $3,200, while a used straight stairlift costs between $1,800 and $2,100 depending on which option you ultimately decide.

A new, curved stairlift involves a more customized process and will typically cost between $9,000 and $13,000 depending on a variety of factors. That is why we come to your home first to get a better understanding of where the stairlift will go and provide you with a more accurate quote.

Are stairlifts tax deductible?2019-07-19T14:20:57+00:00

Yes, they can be claimed as a medical expense.

Are stairlifts covered by health insurance?2019-07-19T14:20:17+00:00

Some providers will cover the cost of your stairlift. It would be best to contact your provider and explain the situation to see if you are eligible.

Do you sell used stairlifts?2019-07-19T14:19:55+00:00

Yes, we have a wide selection of used stairlifts as a more affordable option. Depending on the length of your stairs, whether they are straight or curved, we may have a used stairlift that would be the best option for your home.

Can I rent a stairlift?2019-07-19T14:19:35+00:00

You sure can. If you require something for the short term, a stairlift rental may be the best option.

Is there a maximum weight capacity?2019-07-19T14:15:54+00:00

Each of our stairlifts have a different maximum weight capacity, however, most range from 275lbs to 400lbs.

Is my staircase suitable for a stairlift?2019-07-19T14:15:21+00:00

We understand each staircase is different. Some are narrow, steep, curved, straight, inside or outside. No matter the situation, we’re likely to provide you with the solution you need to regain your freedom. The best way to determine if your staircase is suitable is to contact us for a free, no obligation quote and we can come to your home and evaluate your stairs.

Are stairlifts safe?2019-07-19T14:15:02+00:00

Absolutely! All of the stairlifts we carry feature numerous safety features so that you or your loved ones always feel safe and comfortable when using the lift.

Are stairlifts noisy?2019-07-19T14:14:43+00:00

Since stairlifts run on batteries, there is very little noise.

Are stairlifts easy to operate?2019-07-19T14:14:21+00:00

Of course. We will also perform a full demo during the installation to make sure that you feel confident and happy with your choice.

I have arthritis in my hands. Will I be able to operate the stairlift controls?2019-07-19T14:14:02+00:00

The large toggle on the control makes it very easy for anyone, including someone with arthritis in their hands, to use.

Will I fall off the stairlift?2019-07-19T14:13:38+00:00

If balance is an issue, there is a seatbelt for added safety.

What if I’m downstairs, but the stairlift is upstairs?2019-07-19T14:13:20+00:00

You will receive two controllers for the lift so that you can move it without sitting in it.

What happens if there is an obstruction on the staircase?2019-07-19T14:09:03+00:00

Our stairlifts come with many safety features including safety bumpers to stop the lift when you hit something.

Do I have to pay for an evaluation or quotation?2019-08-13T17:57:13+00:00

Never! We love meeting people and doing a free in-home evaluation. This is the best way to get you all the information you need to make an informed decision.

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