Stairlift Frequently Asked Questions

Stairlift pricing depends on whether the staircase is straight or curved, the rail, model, condition, options and installation requirements. See our current stairlift price guide or request a free assessment for a quote based on your home.

A stairlift may qualify under Canadian medical-expense or home-accessibility tax rules when the current eligibility and documentation requirements are met. Confirm the current CRA rules or speak with a tax professional before claiming an expense.

Coverage varies by insurer and policy. Contact your provider before purchase to ask whether any portion may be covered and what documentation is required.

Yes. Pre-owned stairlifts may be available depending on current inventory, model, condition, parts support and rail compatibility. Straight rails are generally more reusable, while curved rails are often custom to the original staircase.

Rental options may be available for straight, curved and outdoor staircases, subject to staircase fit, service area and current availability. Renting may be appropriate for either a temporary or longer-term need.

The stairlift is fastened to the stair treads with screws so that no damage or renovations are made to the walls in your home.

Most of our installations are complete within 2 hours, including spending the time to make sure you feel comfortable and confident with your new stairlift.

Because all we do is stairlifts, straight lifts are always in stock which means we can come to your home within a few days of our initial consultation to install. Stairlifts for Curved stairlifts typically take between 2 and 4 weeks depending on stock availability.

We are proud that our installation process involves hardly any disruption to you or your home. With over 1,000 installations complete, we have mastered this process and leave your home just as clean and tidy as when we got there.

No electrician is needed. We will run a low voltage wire neatly to the stairlift.

Yes. Outdoor stairlifts are available for qualifying exterior staircases. The assessment confirms the appropriate outdoor model, placement, exposure and power requirements.

All of our stairlifts run on batteries, so even if the power is out, the lift will still work.

Typical batteries last anywhere between 3 and 5 years depending on how often the stairlift is being used.

Just simply wipe the lift with a cloth in order to keep it clean.

Our warranty for both new and used stairlifts includes a lifetime warranty on the motor, gear box and rail. We also offer free service calls within the first year from the date of your stairlift installation.

Simply give us a call and we may be able to help you solve the issue over the phone. If it is a more complex issue, we will send a trained team member to your home and fix the lift.

Yes. The Stairlift Store provides stairlift removal and may purchase qualifying used stairlifts after reviewing the brand, model, age, condition, rail, location and photos. Purchase is not guaranteed, and curved rails are often custom to the original staircase.