Customer Reviews

I contacted Mark for a quote on July 24. July 25 Adam came by and took measurements. July 26 Frank came and installed the stairlift. It was needed to be done for Saturday with my mother in law coming home from hospital. Absolutely fantastic service! Thank you Mark Adam and Frank so much!! Cheers!!

Very pleased with service I received from the Stairlift Store. Have used then since 2012.

I had been hit with a power surge and Mark and Frank found that the transformer was burnt out and had my lift up and running again

Unbelievable service from start to finish!I had a very specific last minute request (left a message late on the weekend) and Mark promptly called me back and accommodated my needs. I needed additional track and hardware for a older model lift. Mark, immediately understood the requirements from the photos I sent him. He cut the pieces the exact length required, and had them along with some extra parts, ready for pickup the next day. He was an absolute pleasure to deal with and demonstrated all the traits of a true problem solver. I wish more people were like him.

Got referred to Mark (The stairlift Store) from a friend of a friend and from the very initial call when I spoke to Mark I knew that he was different from all the other places I had called and I called quite a few of them. Mark was very pleasant to speak to on the phone and listened patiently to all my concerns and educated me also on the product. I had called on behalf of my elderly parents. Mark had scheduled me in for a visit with a wonderful rep named Linda she reached out to me over the phone arranged a time date to meet and went over the locations of where we were going to install the stairlifts (we went with 2 straight stairlifts instead of the curved) we were given the pros and cons of both and decided to go with 2 straight stairlifts (due to stair design) Linda was so pleasant and patient also to deal with throughout the whole process not only did she show up the day of installation to ensure everything was going well but also surprised my parents with ordering the cushion covers for the stairlift to match my parents decor they had….left my parents speechless now that is service. The A++ service didn’t stop there now comes the installation, our installer Adam, well what I can say he was also so pleasant to deal with, he was so professional throughout the whole process and left the working area cleaner than it was after the installation was complete, he was so patient with my parents when he went through the operation of the stairlift , he took the time needed to ensure that they were comfortable with the stairlift and its operation before he left. I am so glad The Stairlift Store has addressed many limitations that my parents had that they no longer have to deal with. I want to send a huge thank you to Mark and his amazing team at The Stairlift Store they had made this process so painless and easy, I would HIGHLY recommend anyone to deal with Mark and his crew at The Stairlift Store.

Mark was patient, friendly and extremely helpful. I had some troubleshooting questions and any time I called, Mark got back to me in short order and answered all my questions. Great customer experience!

"Mark is very helpful even if they do not make a sale. Their commitment to providing the best customer service is highly commendable. I would highly recommend them."

I’m extremely pleased with The Stairlift Store. I contacted the company on-line on a Sunday , within 1/2 hour Mark called me, set up an appointment and the stairlift was installed on Wednesday the same week. I thought I should get a brand new unit for my husband, but was so pleased, that I was not directed to a new unit, rather to a used unit, which would function better in tight situation. We are extremely please with the unit, with the price , the warranty and with the exceptional service provided by the company. The installer was great too! A great big THANK YOU to you all!

Mark provided excellent service in dealing with service issues that other companies could not resolve. My parents and I appreciate all your help.

Thank you for the excellent service. Our stairlift has been installed within a day of initial contact. Frank was very knowledgeable and pleasant to deal with and installation was very efficient.

Mark & Glen make a good team. Mark even arranged a demo for us, before we bought the “Synergy” straight model. So far, it seems a sturdy piece of hardware, looks nice too. Frank put it in for us in less than two hours

The guys are great. Mark came by same day to provide an assessment and worked with me to find the right lift for my mom. Adam came to do the install less than a week later. Adam was professional, courteous and efficient. I highly recommend The Stairlift Store.

The team at the Stairlift Store installed my parents' Acorn stairlifts several years ago. The few calls my parents made to Mark regarding the devices were addressed promptly. This promptness was critical, as well functioning stairlifts were essential to my parents' independence in their home. We had to have one of the stairlifts removed for basement work a few times, and the team was very flexible and worked around the other contractors' timelines. Everyone on the team has been professional, courteous and respectful. I would highly recommend the Stairlift Store if you are purchasing, or maintaining stairlifts.

Mark was great to deal with and frank did an amazing job installing this stair lift. Great people. Thanks guys.

very pleased with instalition and service.Highly recomed this company. my huaband had a massive stroke. this was the only way to access his mancave. MANY MANY THANKS janet and les lang fort erie ont

With both of my parents now using their stairlift, it has finally needed to be replaced after many years of solid use. When it broke on the weekend, it was urgent that we had it replaced fast. As usual, I called Mark. He drove right over; he was there in twenty minutes, from Burlington. After he inspected the old unit, he gave my parents many options, including repair, or replace, which was great.My parents decided to get a slightly used replacement unit, which included a two-year warranty. Frank, one of the technicians, replaced the unit, and my parents regained their mobility. We have called Mark many times over the years, and even on a Saturday, he is available :). As a son, I can say that I am very grateful for Mark and his team. I feel comfortable with them going over to my parents, without me there, knowing that they will get great service, and not be taken advantage of, or pressured. For that, I am grateful.

In 2020 the stair lift store installed 2 stair lifts in my father-in-law’s house. The installation was fast and professional. The lifts worked perfectly with no problems at all. We just had the lifts removed and the removal was also done fast and efficiently. I’m very pleased we picked the stair lift store to look after our stair lift needs as they made it easy and painless during a difficult time. L Jobin

Mark and Frank were very professional in their approach with a excellent knowledge of their Bespoke stairlift product. The installation took minimal time and before he left, Frank gave a detailed explanation of how the lift worked. We are most impressed with the unit and are looking forward to many years of use. Congratulations to The Stairlift Store for a job well done!

Mark returned my call on Saturday to schedule an appointment that afternoon. Mark explained to me what they had to offer. I was looking for 2 chair lifts. He then took measurement and quoted me a price. I called him back on Monday to confirm and on Tuesday Frank, William and Adam were at my house for the installation of both chair lifts. All three were polite and very professional. Once both were installed Adam took the time to explain to me how to use the chair lift. I went up and down a couple of times without any issues very easy to use. These units will be a blessing as I was struggling in going up and down the stairs. I am really pleased that I called Stairlift Store. I would recommend that if anyone is looking for a chair lift please give them a call.

They are very knowledgeable, professional and friendly. We’re glad that we chose the Stairlift Store.

Great company to deal with!!Fast and reliable.

Installed this chair lift for my parents in 2021 and it has been the best thing to be able to keep them in their home and independent. Service for installation was quick and easy for us. They are only a phone call away when you need any follow up and respond quickly. Highly recommend them.

Great service. Answered my questions about a squeaky seat rotation ang bumpy ride over the phone without charging me for a visit. Highly recommended.

I would like to thank Mark for being such a professional contact and helpful person in getting me what I need for my personal use to get up and down stairs. No sooner had we made contact a couple of days later we had Will and Adam two were excellent courteous and knowledgable technitions and in about 2 hours provided me with the ride I needed. I fully recommend this Stairlift Store for anyone needing such equipment. Many thanks.Jaak Muur

This is a very service-focused customer friendly store. I called on Sunday at noon and had someone here the next morning. We just cannot operate without a stairlift. The problem was fixed in fifteen minutes. Expensive, mind you, but effective and pleasant to deal with.

I just wanted to take a moment to express my gratitude for the outstanding service The Stairlift Store provides.From start to finish, the level of professionalism, attention to detail, and genuine commitment to customer satisfaction is truly impressive.I highly recommend Mark & Adam to anyone seeking/considering getting a Stairlift installed in their homes.

Happy new year ,I just want to give a massive shout out to Mark at Stairlift store ,what a fantastic personable help he was so patient and understanding help with my father John Broadfoot and they came up with the issue of his chair lift ,and the offer of help as wellWhat a great help and the service was beyond none and would definitely use them again. 😀

I had great customer service from Mark Glenney and his team William and Frank , who installed a chairlift at my house . I called Mark to get quote. He came by the house to measure and answered all my questions . After the measurements were taken , he made phone calls and was very quick locating a pre-owned chairlift for me for a good price . I could not believe that just before the Christmas holidays (within 3 days of my inquiry ) my chairlift was installed . The install was seamless and very quick and the technicians made sure, before they left , that I was comfortable using the chairlift. I was vey pleased with my purchase and the overall experience and will highly recommend the Stairlift Store to anyone considering purchasing a chairlift. Thank you.

Frank was amazing the way he responded to a call for my mother stairlifts(3) he put her mind at ease by figuring out that she had relocated different remotes throughout the house so that she thought they weren’t working when actually they worked fine. No charge for that service call can’t say much more about the fabulous service they provide. Always just a phone call away.

Mark, Adam and William are the best of the best! The entire experience of ordering the stairlift and the installation was beyond easy. They were informative and did not try to upsell and or rush us into a sale. They are a family business and are now part of our friends and family.My Mother is beyond happy with her new stairlift. I would recommend this group to anyone and everyone.Sincerely,Mary-Ann HarveyScenic Woods,Ancaster, Ontario

The gang at The Stairlift Store helped out our high school robotics team with some sponsored railing that turned into a game changer for our robot design. Thank you!!!! FromElmira District Secondary School Robotics team!!!!

Great Company and Team! Wish we had called them for the initial install! We spoke with Mark at 2pm. Adam arrived at 4:30, stairlift was fixed by 5 at a very reasonable cost. Wow! Adam patiently explained everything he was doing which made Mom feel very comfortable and important. Mom sent Adam away with home made Christmas cookies! Both Mark & Adam are very professional and friendly. They deliver great customer service. These guys care!

Top notch service from Mark and his Tech William who installed our stairlift this morning. I would highly recommend anyone looking for a stairlift to please call Mark and his team. Very professional, answered all our questions, and we were told any problems just call them.

Very professional. Takes customer needs and finances into account. Installation was fast (next day) and efficient. Installer was friendly, cleaned area well when complete.

Friendly, knowledgeable service and fair prices. I especially appreciated the free advice after the repair that saved another service call.

I had a problem with my stairlift today and called Mark. He was unsure if they would be able to get here today as it was early afternoon. Lo and behold "saint" Frank called around 4pm and was here within a half hour. He was able to fix the problem quickly and efficiently. Thanks to Mark and Frank for getting my stairlift operational again. Greatly appreciated.

My parents’ stair lift was acting up on a Friday night. We were able to get it working but were unsure how long it would function. We left a message that night that the stairlift needed to be looked at. Mark responded that same night that he would be there Saturday by noon to look at it. Mark called in the morning that he was on his way and the stairlift was fixed by 9:30! He was quick and responsive to my parents’ needs. This is not the first time we have needed service and our experience with this company has always been excellent. It’s such a relief to know that a phone call is met with swift action. Working with this company has allowed my parents to remain in their own home independently for the last 6-7 years. I highly recommend Mark and the Stairlift Store for a great product and exceptional service.

William was here to do a repair today I can't say enough good things about him He knew what he was doing and finished in record time .Such a friendly fellow and made sure to answer all my questions before he left .I have and will continue to recommend The Stairlift store .

After being ignored by Acorn for 2 hours, by luck I called the stairlift store and left a message. Within minutes ON A SATURDAY Mark called me back and came by within the hour to help me out. He gave me a work around so my mother would not be put at risk. Best service call rate. Half the Acorn cost. You want to do business here. Best in class.

I had a stairlift installed about 10 months ago. It has been great for my needs. About a week ago it started making a noise. I have recently had spinal surgery and don't have the mobility to troubleshoot what was wrong so I called Mark and I believe the person who came out I think was Frank. He drove half an hour to look at my machine. He was here about two minutes and solved the issue and was off. Great attitude and very professional. So happy I used them for the purchase and install of my stairlift.

Left a message Thanksgiving Friday and mark called the next day I gave him measurements and he sent out frank on Tuesday with what he thought would fit my parents stairs, incase they wanted it installed. It fit like a glove frank had it installed that same day!!! Look no further this company cares about their clients and gets things done immediately. Thank you Mark and Frank now we can bring my mom home from the hospital!!!

We are very happy with our stairlift purchased and installed this past week. It was installed professionally and is a great help in using a steep stairway. I would certainly recommend Mark and his company to anyone else. Don W

Service was great, installation was clean,Rides like a Cadillac! Highly recommend dealing with The Stairlift Store

The staff including Mark and William exemplify that customer service, efficiency and quality response we used to take for granted and now cherish when we see it. You have always considered my wife's needs post stroke and your product has given her a level of independence she values. We are so grateful.

Many thanks to Mark and Adam! Responsive, communicative, friendly and all round awesome. Can’t thank you enough for your great service and professionalism.

Mark installed our chairlift about 4 years ago and it has worked extremely well without incident. A week ago, I had a new washing machine delivered and the service people could not get it by the chairlift. I called Mark and he was over in less than a half hour to disconnect the chairs and provide room for the delivery. The chairs were replaced immediately as well, and a "tune-up" was provided! Excellent service!

Very impressed with the service, both the online responses and the in-home visit. Very quick response and the technician was personable, professional and very quick. Highly recommend!!

The Stairlift Store should be your only choice when choosing a company to supply and install a stairlift. I got, or tried to get other quotes. One company just didn’t respond and the other had an unreasonable waiting time. Mark responded quickly with a fair quote and reasonable installation time. The install was efficient and neat. Adam the technician is knowledgeable and polite. These guys truly understand what customer service means. I’m so pleased that I found them !!

These guys are great. They hooked us up same day for a great price.