Customer Reviews
At The Stairlift Store, providing exceptional customer service is our number one goal.
Part of what keeps us going is the kind words our customers have said about us.
Check out what some of them are saying.
Mark and his installation crew installed a second stairlift in our home and came back several times till we were happy with it. They are tops in their field!
Got stair lift installed !A life saver , done by most professional people !Very pleased with the product and excellent service !Very helpful and explained everything !Totally satisfied !Rina Jain
I just wanted to leave a comment here about the most amazing service we received from Mark in the installation and the helpful advice that he gave regarding our acorn stairlift . He was readily available by phone to help us trouble shoot our lift issues , even though it had been four years since the install. Highly recommend this company!!
If I could have given this company ten stars, I would have!! Very professional and efficient. Our 20+ year old stairlift had not been working for some time. William arrived at our home to provide a quote for a new one (or possibly a used one). But on assessing the situation, he suggested that we try a new battery (we had been told by another company that batteries for our older model lift were no longer available).William went out to his car, obtained a new battery and in no time, had it installed!! The stairlift now works perfectly!! So refreshing to work with a company that values honesty and integrity!! We highly recommend this company!
Just had a really informative chat with Mark regarding my equipment situation at home, really nice fellow and Mark provided me with some valuable info in how to proceed. If in the future I need new equipment you can rest assured I will be giving Mark a call back. Service like this is hard to find nowadays.
Response from the owner: Hi Dave, Thank you for your kind review. Please don't hesitate to reach out again for any questions regarding your stair lift.
Thank you Mark, William and Frank for your wonderful customer service. You have all been a pleasure to deal with.-Larry & Sharon
Response from the owner: Hi Sharon, Thank you for the kind review, Sharon & Larry. I will be sure to pass your kind words on to William & Frank as well. If there's anything else you need regarding your stair lift please don't hesitate to reach out!
I recently needed a part for my Acorn Superglide 120 stair lift, and I was fortunate to deal with Mark. His expertise and willingness to help were second to none. Mark went above and beyond to ensure I got exactly what I needed, providing clear advice and guidance throughout the process. The part arrived quickly, and my stair lift is now working perfectly again. It’s rare to find such excellent customer service these days, and I can’t thank Mark enough for making what could have been a stressful situation so simple. Highly recommend!
Response from the owner: Hi Michael, Thank you for the kind review. I'm glad we were able to assist with your stairlift. Please don't hesitate to reach out with any further questions regarding your stair lift
Thank you for the Stairlift instruction. It is working well. Frank the Installer did an excellent job. Very courteous and professional. Thanks again The Stairlift Store for the Liftchair.Thank You,Geraldo Wall
Response from the owner: Thank you for the review Geraldo!If you need any further assistance with your stairlift please don't hesitate to contact us.
Thank you Mark for your supportive compassion that helped my husband overcome his reluctance to consider the stairlift. After William installed it, my husband began happily and easily using it. We're grateful, and I am relieved beyond words. So glad I called your company. One less worry!
Response from the owner: Thank for your kind review, Laurie. I'm glad to hear your husband is happily and easily using his stairlift. I will be sure to pass your kind words on to William as well.
I reached out to Mark about a stair lift. My friend needed temporary assistance to get to her daughter’s rehearsal dinner and wedding. Within an hour of my call he was on site to survey the location and the lift was installed days later. We are truly grateful for your professionalism and speed in this situation. You saved the day! Thank you!!
Response from the owner: Thank you for the kind review Janet. I'm glad the stairlift met your friends need and could get her to the rehearsal dinner! Can't be missing that!!
I have been a customer since 2014. Whenever I’ve had to problem with one of my stairlifts Mark has been very quick to respond. Whether it’s Mark or one of his crew, you can always depend on friendly and reliable service.
Response from the owner: Thank you for the kind review Ernie. And for choosing us for all your stairlift needs. Please don't hesitate to reach out anytime in the future if you need further assistance with your stair lift.
I was in need of 2 stairlifts in my parents home rather urgently. After calling a few companies (one was extremely rude), we decided to go with The Stairlift store. Mark was very helpful from the first phone call, and was able to have both stairlifts installed within a few days. One of the stairlifts had a small problem within the first few days, but was quickly fixed as a technician came that day. Overall, we are grateful for the time and care Mark and his employees took to ensure my parents safety. Thank you!! I highly recommend this company !
Response from the owner: Hi Neville, Thank you for your kind review. I am very happy to hear you were pleased with your stairlifts. And glad we were happy to sort that hiccup quickly!
Fantastic service from both Mark & Adam!! They were super helpful, respectful, kind and supportive to my parents needs. Highly recommend this Hamilton team!
Response from the owner: Thank you Carm, for your kind review!I will be sure to pass your kind words onto the team. And thank you for choosing us for your parent's stairlift.
I usually don’t write reviews, but I had to for this company.Mark ( the owner) came over to give me a quote for a stairlift, he was very pleasant and polite. He recommended different options to meet our needs. We decided to have the stairlift store install the lift;2-3 days later I got a call from Mark saying that the stairlift was ready to be installed. We setup an install date andFrank the installer came over to do the work.Frank was very knowledgeable, professional and polite. He answered all my questions. His work was outstanding. If you are looking to have a stairlift installed call the stairlift storeYou won’t be disappointed, trust me !!
Response from the owner: Gino, Thank you for such a kind and detailed review. We really appreciate you choosing us for your stairlift. And I will be sure to pass the kind words on to Frank as well.Please do not hesitate to reach out in the future if you have any questions regarding your stairlift.
The people associated with the store were all awesome, I’ve never had so much kind help grime any other place. Mark is an awesome persona and really cares about people and helping them out!! His repair men were so curious and kind. They really stand behind their product and are there to fix anything that goes wrong. Your staff is awesome and a pleasure to have in my home….. very respectful of my property, Thanks Mark…..you are awesome, I can’t thank you enough ❤️
Response from the owner: Kathy - thank you for your review. And Thank you for the kind voicemail you left us as well - it was so nice to hear that you were pleased with our service. I will also pass your kind words on to our team. If you have any future questions or concerns regarding your stairlift please don't hesitate to reach out.
Mark was very helpful and went out of his way to find parts for our Acorn Stairlift. Great customer service and very knowledgeable. Very quick response to our request for parts.
Response from the owner: Ed - Thank you for your review. Glad we were able to help. Please don't hesitate to reach out with any future questions or concerns regarding your stair lift.
My father recently fell down some stairs.I called Mark and he and his team had a new stair lift in my parents home in a couple of days.In fairness we could have had it sooner.The whole experience has been nothing but positive.I wouldn't hesitate to call Mark again.
Response from the owner: Jason - thank you for your review. I'm glad to hear your experience with us was positive. We always try to respond to requests ASAP and have the stairlift installed quickly as well.If you have any future questions regarding your father's stairlift please don't hesitate to reach out
Had stairlift installed 4 days ago…excellent!Mark responded quickly and arranged for a consultation immediately. Frank installed the chair lift and did a great job. He instructed us on the use of it, etc.I chose The Stairlift Store because a family member recommended this company. After I read the other reviews, I made the decision to have this company do the job.I am very pleased with the results and I would recommend this company to anyone with mobility issues that needs assistance on the stairs.Thank you … Anne
Response from the owner: Tom - Thank you for your review. I am happy to hear you were pleased with our service. I will be sure to pass your kind words over to Frank too. And thank you for mentioning the referral. We receive many requests from referrals and it lets us know we're doing a good job. Please don't hesitate to reach out with any future questions or concerns regarding your stair lift.
We had a chair installed last week, and so far, we are finding it very easy to use, and super helpful. Frank was very professional when installing, spent time explaining everything to us, and we appreciated how quickly the whole process from quote to installation was.
Response from the owner: JP - Thank you for your review. I'm glad to hear you were please with your stairlift installation. I will pass your kind words over to Frank too.Please don't hesitate to reach out with any questions or concerns regarding your stair lift.
I’m posting this review to reach others, to take at least one thing off your plate of stress, if you have become a caregiver to a family member, finding services to help that can be trusted is stressful and can feel too much like a crap shoot.You won’t find a better provider if you need a stair lift installed in a home.They are cost conscious, offering used stair lift options if they’re available. They provide a warranty, that does not come with a service call cost. They’re honest and informative by advising the repair only needs a part and tracking said part down if it’s possible. When it would be easier for them to make more money by just saying a whole motor needs replacing etc. Their installers are extremely knowledgeable, considerate and trustworthy.You won’t worry while they’re in your home.
Response from the owner: Susan, thank you for your review. It's so nice to hear that we were able to help with your stairlift. I understand what you're saying with regards to searching for reputable providers that will take care of family members. We really appreciate your trust and don't take it lightly.Thank you for choosing us for your stairlift. And please don't hesitate to reach out in the future with any questions or concerns.
The STAIRLIFT Store was great to work with. I had to relocate a chair lift for a family member. The people (Frank and Mark) were easy to talk with and answered all my questions. They took the time to talk with me so that I knew what needed to be done and how it would be done.I have referred the STAIRLIFT store to friends for when a chair lift is needed.
Response from the owner: Thank you for the review, Thomas. I am so glad to hear that you were happy with our service regarding your stair lift. I will be sure to pass your kind words over to Frank. I also wanted to thank you for the referrals - It lets us know we're doing something right! Please don't hesitate to reach out in the future regarding your stairlift. Thank you
Wonderful experience. Very responsive, installation within a week of first contacting this store. Mark got back to me right away. Adam was efficient, answered all my questions, very supportive. I would definitely recommend them!
Response from the owner: Hi Donna, Thank you for your review. I am glad to hear you're happy with your stairlift installation. I will also be sure to pass your kind words on to Adam. Please don't hesitate to reach out for any further stairlift needs.
Very fast and courteous. In and out within a few hours Thank you for the peace of mind Scott.
Response from the owner: Hi Scott. Thank you for your review. I am very happy to hear we could help with your stairlift.
As always prompt and personable
Response from the owner: Thank you for your review!Glad we were able to help you with your stairlift needs.
The Stirlift store was amazing adam was very helpful and understanding and was very quick at putting the lift up. Thank you for your hard work
Response from the owner: Thank you for the review Atom!I will be sure to pass your kind words on to Adam. Very happy to hear you're happy with your stairlift.
The staff of The Stairlift Store are all very friendly, kind and helpful. Mark was accommodating in setting up a convenient time for a site & quote visit; Frank was very helpful and informative in giving us information, patiently and clearly explaining all the information to my very elderly parent; and Adam was very friendly, efficient, and thoughtful both during the installation and tutorial for its use. The Bespoke lift is fantastic - easy to use, quiet and lovely looking. It has given new independence for my parent!! Thank you, all!
Response from the owner: Hi Louise. Thank you for your review!I am so happy to hear that everyone along the way was helpful with your stairlift purchase. I will be sure to pass the kind words on to Adam & Frank.
The installation was quick and efficient and the product works great. The time from quote to installing was very fast.
Response from the owner: Thank you for the review Mary. We try to be as quick as possible with our stairlift installations! And glad we met your expectations.
I had a chair lift installed at my house for my Mother a few months back. Mark was very quick in responding, gave me very good advice and was a good support for me at the time. Between Mark and Adam, I had peace of mind. The work was done efficiently and quickly, no mess to clean up. Thank you
Response from the owner: Hi Annette, Thank you for leaving a review. We are very happy to hear you and your mother are pleased with our advice regarding your stairlift. I will be sure to pass your kind words on to Adam.
I can't thank Mark, Frank and Adam enough for my parents' new stairlift and their wonderful customer service. From quote to installation was 3 days. The installation itself only took a couple of hours and was ready to use immediately. Thank you again for making my parents' lives easier and safer!!
Response from the owner: Thank you Sophie for your review!I will be sure to pass your kind words on to Adam and Frank.Thank you for choosing us for your stairlift installation
Very pleased with the serviceWe contacted Mark and asked for a quote and he responded in no time with accurate assessment after sending the responsible team for measurements. The entire team is very professional and punctual with their timelines.Highly recommended in case you need a stairlift in your house.
Response from the owner: Hi Tamara, Thank you for your review. We are very happy to hear you happy with our process! Thanks for choosing us for your stairlift.
Very professional throughput the entire process delivering exactly what was promised.
Response from the owner: Hi Paul, Thank you for your review. Glad to hear we lived up to your expectations! Have a great day
When the time came to get a stairlift, I did my research. I chose The Stairlift Store. The entire team has been great and the experience has been seamless. I highly recommend them.
Response from the owner: Thank you Marilyn, we appreciate your kind review. And thank you for choosing us for your stair lift. Have a great day
Mark and his team are incredible, they always take care of their customers and care about them.
Response from the owner: Thanks Derek, we appreciate your kind review!
I contacted Mark for a quote on July 24. July 25 Adam came by and took measurements. July 26 Frank came and installed the stairlift. It was needed to be done for Saturday with my mother in law coming home from hospital. Absolutely fantastic service! Thank you Mark Adam and Frank so much!! Cheers!!
Response from the owner: Hi Sandra, Thank you for the review. I'll be sure to pass your kind words on to Frank & Adam. Thank you for choosing us to install your stairlift. Have a great day!
Very pleased with service I received from the Stairlift Store. Have used then since 2012.
Response from the owner: Hi Ann, Thank you for your kind review. And I'm glad to hear you're happy with our service for your stairlift. Have a great day.
I had been hit with a power surge and Mark and Frank found that the transformer was burnt out and had my lift up and running again
Response from the owner: Hi Abi, Thank you for your review. Glad to hear we were able to figure out the issue with your stairlift. Please don't hesitate to reach out in the future!
Unbelievable service from start to finish!I had a very specific last minute request (left a message late on the weekend) and Mark promptly called me back and accommodated my needs. I needed additional track and hardware for a older model lift. Mark, immediately understood the requirements from the photos I sent him. He cut the pieces the exact length required, and had them along with some extra parts, ready for pickup the next day. He was an absolute pleasure to deal with and demonstrated all the traits of a true problem solver. I wish more people were like him.
Response from the owner: Hi Liesl. Glad that we were able to help with your specific request for the stairlift parts.Thank you for your review!
Got referred to Mark (The stairlift Store) from a friend of a friend and from the very initial call when I spoke to Mark I knew that he was different from all the other places I had called and I called quite a few of them. Mark was very pleasant to speak to on the phone and listened patiently to all my concerns and educated me also on the product. I had called on behalf of my elderly parents. Mark had scheduled me in for a visit with a wonderful rep named Linda she reached out to me over the phone arranged a time date to meet and went over the locations of where we were going to install the stairlifts (we went with 2 straight stairlifts instead of the curved) we were given the pros and cons of both and decided to go with 2 straight stairlifts (due to stair design) Linda was so pleasant and patient also to deal with throughout the whole process not only did she show up the day of installation to ensure everything was going well but also surprised my parents with ordering the cushion covers for the stairlift to match my parents decor they had….left my parents speechless now that is service. The A++ service didn’t stop there now comes the installation, our installer Adam, well what I can say he was also so pleasant to deal with, he was so professional throughout the whole process and left the working area cleaner than it was after the installation was complete, he was so patient with my parents when he went through the operation of the stairlift , he took the time needed to ensure that they were comfortable with the stairlift and its operation before he left. I am so glad The Stairlift Store has addressed many limitations that my parents had that they no longer have to deal with. I want to send a huge thank you to Mark and his amazing team at The Stairlift Store they had made this process so painless and easy, I would HIGHLY recommend anyone to deal with Mark and his crew at The Stairlift Store.
Response from the owner: Wow! Thank you for such a kind review - and even mentioning specific members of The Stairlift Store team. We are so glad to hear you're happy with your stairlift purchase. I will be sure to pass on your kind words to Linda and Adam.If you have any questions related to your stairlift in the future please don't hesitate to call!
Mark was patient, friendly and extremely helpful. I had some troubleshooting questions and any time I called, Mark got back to me in short order and answered all my questions. Great customer experience!
Response from the owner: Hi Robert. Thank you for your kind words and review!Glad we were able to answer your stairlift related questions
"Mark is very helpful even if they do not make a sale. Their commitment to providing the best customer service is highly commendable. I would highly recommend them."
Response from the owner: Hi David, Thank you for your kind words. We always like to be able to help if we can!
I’m extremely pleased with The Stairlift Store. I contacted the company on-line on a Sunday , within 1/2 hour Mark called me, set up an appointment and the stairlift was installed on Wednesday the same week. I thought I should get a brand new unit for my husband, but was so pleased, that I was not directed to a new unit, rather to a used unit, which would function better in tight situation. We are extremely please with the unit, with the price , the warranty and with the exceptional service provided by the company. The installer was great too! A great big THANK YOU to you all!
Response from the owner: Hi Jean, Thank you for your kind words! I am glad to hear you are pleased with your used stairlift. And as you said new is not always the best option depending on what you're looking for!Please don't hesitate to reach out if you have any questions regarding your stairlift. Have a great day
Mark provided excellent service in dealing with service issues that other companies could not resolve. My parents and I appreciate all your help.
Response from the owner: Hi Dave, Glad we were able help solve that stairlift issue for you and your parents. Please don't hesitate to call in the future.Have a great day.
Thank you for the excellent service. Our stairlift has been installed within a day of initial contact. Frank was very knowledgeable and pleasant to deal with and installation was very efficient.
Response from the owner: Thank you for the kind words Betty.I will be sure to pass your kind words over to Frank. Please don't hesitate to reach out if you have any questions about your stairlift in the future.Have a great day
Mark & Glen make a good team. Mark even arranged a demo for us, before we bought the “Synergy” straight model. So far, it seems a sturdy piece of hardware, looks nice too. Frank put it in for us in less than two hours
Response from the owner: Thank you for the kind words. I'm glad you're happy with the Synergy stairlift. We really like the product - which is why we sell it!Glad to hear Frank did a great job with the install. Have a great day
The guys are great. Mark came by same day to provide an assessment and worked with me to find the right lift for my mom. Adam came to do the install less than a week later. Adam was professional, courteous and efficient. I highly recommend The Stairlift Store.
Response from the owner: Thank you for the kind words!I'm glad were were able to find the good stairlift for your Mom. I will also pass your kind words to Adam. Have a great day
The team at the Stairlift Store installed my parents' Acorn stairlifts several years ago. The few calls my parents made to Mark regarding the devices were addressed promptly. This promptness was critical, as well functioning stairlifts were essential to my parents' independence in their home. We had to have one of the stairlifts removed for basement work a few times, and the team was very flexible and worked around the other contractors' timelines. Everyone on the team has been professional, courteous and respectful. I would highly recommend the Stairlift Store if you are purchasing, or maintaining stairlifts.
Response from the owner: Hi Jennifer, Thank you for your kind words. I'm glad to hear we were able to assist with the stairlifts. I will also pass your kind words on to the team. Have a great day
Mark was great to deal with and frank did an amazing job installing this stair lift. Great people. Thanks guys.
Response from the owner: Hi Chris, Thanks for your review. I will pass on your kind words to Frank. And thank you for trusting us for your stairlift install.Have a great day
very pleased with instalition and service.Highly recomed this company. my huaband had a massive stroke. this was the only way to access his mancave. MANY MANY THANKS janet and les lang fort erie ont
Response from the owner: Hi Janet, Thank you very much for the review. We are glad we were able to help you and your husband with a stairlift. Have a great day
With both of my parents now using their stairlift, it has finally needed to be replaced after many years of solid use. When it broke on the weekend, it was urgent that we had it replaced fast. As usual, I called Mark. He drove right over; he was there in twenty minutes, from Burlington. After he inspected the old unit, he gave my parents many options, including repair, or replace, which was great.My parents decided to get a slightly used replacement unit, which included a two-year warranty. Frank, one of the technicians, replaced the unit, and my parents regained their mobility. We have called Mark many times over the years, and even on a Saturday, he is available :). As a son, I can say that I am very grateful for Mark and his team. I feel comfortable with them going over to my parents, without me there, knowing that they will get great service, and not be taken advantage of, or pressured. For that, I am grateful.
Response from the owner: Hi John, Thank you for your detailed review. I'm glad to hear that you and your parents are happy with the stairlift. And I'm especially happy that you trust our team when you're not able to be at your parent's home. It's very important to us.As always - please don't hesitate to reach out if you need anything.
In 2020 the stair lift store installed 2 stair lifts in my father-in-law’s house. The installation was fast and professional. The lifts worked perfectly with no problems at all. We just had the lifts removed and the removal was also done fast and efficiently. I’m very pleased we picked the stair lift store to look after our stair lift needs as they made it easy and painless during a difficult time. L Jobin
Response from the owner: Hi Lenny, Thank you for the kind review. I'm glad were were able to provide a solution and remove your stair lifts during a difficult time.Have a nice day