The Stairlift Store

Stair Lift Logo

Customer Reviews

At The Stairlift Store, providing exceptional customer service is our number one goal.

Part of what keeps us going is the kind words our customers have said about us.
Check out what some of them are saying.

The Stairlift Store
Excellent
5.0
Based on 177 reviews
review us on
Mark was patient, friendly and extremely helpful. I had some troubleshooting questions and any time I called, Mark got back to me in short order and answered all my questions. Great customer experience!
"Mark is very helpful even if they do not make a sale. Their commitment to providing the best customer service is highly commendable. I would highly recommend them."
I’m extremely pleased with The Stairlift Store. I contacted the company on-line on a Sunday , within 1/2 hour Mark called me, set up an appointment and the stairlift was installed on Wednesday the same week. I thought I should get a brand new unit for my husband, but was so pleased, that I was not directed to a new unit, rather to a used unit, which would function better in tight situation. We are extremely please with the unit, with the price , the warranty and with the exceptional service provided by the company. The installer was great too! A great big THANK YOU to you all!
Response from the owner: Hi Jean, Thank you for your kind words! I am glad to hear you are pleased with your used stairlift. And as you said new is not always the best option depending on what you're looking for!Please don't hesitate to reach out if you have any questions regarding your stairlift. Have a great day
Mark provided excellent service in dealing with service issues that other companies could not resolve. My parents and I appreciate all your help.
Response from the owner: Hi Dave, Glad we were able help solve that stairlift issue for you and your parents. Please don't hesitate to call in the future.Have a great day.
Thank you for the excellent service. Our stairlift has been installed within a day of initial contact. Frank was very knowledgeable and pleasant to deal with and installation was very efficient.
Response from the owner: Thank you for the kind words Betty.I will be sure to pass your kind words over to Frank. Please don't hesitate to reach out if you have any questions about your stairlift in the future.Have a great day
Mark & Glen make a good team. Mark even arranged a demo for us, before we bought the “Synergy” straight model. So far, it seems a sturdy piece of hardware, looks nice too. Frank put it in for us in less than two hours
Response from the owner: Thank you for the kind words. I'm glad you're happy with the Synergy stairlift. We really like the product - which is why we sell it!Glad to hear Frank did a great job with the install. Have a great day
The guys are great. Mark came by same day to provide an assessment and worked with me to find the right lift for my mom. Adam came to do the install less than a week later. Adam was professional, courteous and efficient. I highly recommend The Stairlift Store.
Response from the owner: Thank you for the kind words!I'm glad were were able to find the good stairlift for your Mom. I will also pass your kind words to Adam. Have a great day
The team at the Stairlift Store installed my parents' Acorn stairlifts several years ago. The few calls my parents made to Mark regarding the devices were addressed promptly. This promptness was critical, as well functioning stairlifts were essential to my parents' independence in their home. We had to have one of the stairlifts removed for basement work a few times, and the team was very flexible and worked around the other contractors' timelines. Everyone on the team has been professional, courteous and respectful. I would highly recommend the Stairlift Store if you are purchasing, or maintaining stairlifts.
Response from the owner: Hi Jennifer, Thank you for your kind words. I'm glad to hear we were able to assist with the stairlifts. I will also pass your kind words on to the team. Have a great day
Mark was great to deal with and frank did an amazing job installing this stair lift. Great people. Thanks guys.
Response from the owner: Hi Chris, Thanks for your review. I will pass on your kind words to Frank. And thank you for trusting us for your stairlift install.Have a great day
very pleased with instalition and service.Highly recomed this company. my huaband had a massive stroke. this was the only way to access his mancave. MANY MANY THANKS janet and les lang fort erie ont
Response from the owner: Hi Janet, Thank you very much for the review. We are glad we were able to help you and your husband with a stairlift. Have a great day
With both of my parents now using their stairlift, it has finally needed to be replaced after many years of solid use. When it broke on the weekend, it was urgent that we had it replaced fast. As usual, I called Mark. He drove right over; he was there in twenty minutes, from Burlington. After he inspected the old unit, he gave my parents many options, including repair, or replace, which was great.My parents decided to get a slightly used replacement unit, which included a two-year warranty. Frank, one of the technicians, replaced the unit, and my parents regained their mobility. We have called Mark many times over the years, and even on a Saturday, he is available :). As a son, I can say that I am very grateful for Mark and his team. I feel comfortable with them going over to my parents, without me there, knowing that they will get great service, and not be taken advantage of, or pressured. For that, I am grateful.
Response from the owner: Hi John, Thank you for your detailed review. I'm glad to hear that you and your parents are happy with the stairlift. And I'm especially happy that you trust our team when you're not able to be at your parent's home. It's very important to us.As always - please don't hesitate to reach out if you need anything.
In 2020 the stair lift store installed 2 stair lifts in my father-in-law’s house. The installation was fast and professional. The lifts worked perfectly with no problems at all. We just had the lifts removed and the removal was also done fast and efficiently. I’m very pleased we picked the stair lift store to look after our stair lift needs as they made it easy and painless during a difficult time. L Jobin
Response from the owner: Hi Lenny, Thank you for the kind review. I'm glad were were able to provide a solution and remove your stair lifts during a difficult time.Have a nice day
Mark and Frank were very professional in their approach with a excellent knowledge of their Bespoke stairlift product. The installation took minimal time and before he left, Frank gave a detailed explanation of how the lift worked. We are most impressed with the unit and are looking forward to many years of use. Congratulations to The Stairlift Store for a job well done!
Response from the owner: Hi David, Thank you for your kind review. I am happy to hear you're happy with your stairlift. I will be sure to pass your kind words on to Frank. Have a nice day.
Mark returned my call on Saturday to schedule an appointment that afternoon. Mark explained to me what they had to offer. I was looking for 2 chair lifts. He then took measurement and quoted me a price. I called him back on Monday to confirm and on Tuesday Frank, William and Adam were at my house for the installation of both chair lifts. All three were polite and very professional. Once both were installed Adam took the time to explain to me how to use the chair lift. I went up and down a couple of times without any issues very easy to use. These units will be a blessing as I was struggling in going up and down the stairs. I am really pleased that I called Stairlift Store. I would recommend that if anyone is looking for a chair lift please give them a call.
Response from the owner: Hi Richard, Thank you for such a detailed review. I will be sure to pass on your kind words to Adam and Will. I am happy to hear we were able to provide you a solution with our stairlifts. Please don't hesitate to reach out. Thank you.
They are very knowledgeable, professional and friendly. We’re glad that we chose the Stairlift Store.
Response from the owner: Hi David & Marion, Thank you for your kind words and working with The Stairlift Store.
Great company to deal with!!Fast and reliable.
Response from the owner: Hi Dan, Thank you for leaving a review!
Installed this chair lift for my parents in 2021 and it has been the best thing to be able to keep them in their home and independent. Service for installation was quick and easy for us. They are only a phone call away when you need any follow up and respond quickly. Highly recommend them.
Response from the owner: Hi Robin, Thank you for your kind words. Glad to hear your parents are still happy with their stairlift!I'll pass your comment on to the rest of the team.Have a great day
Great service. Answered my questions about a squeaky seat rotation ang bumpy ride over the phone without charging me for a visit. Highly recommended.
Response from the owner: Hi Don, Thanks for the kind words. Glad we were able to help with your stairlift.Have a great day
I would like to thank Mark for being such a professional contact and helpful person in getting me what I need for my personal use to get up and down stairs. No sooner had we made contact a couple of days later we had Will and Adam two were excellent courteous and knowledgable technitions and in about 2 hours provided me with the ride I needed. I fully recommend this Stairlift Store for anyone needing such equipment. Many thanks.Jaak Muur
Response from the owner: Thank you Jaak for the kind review. And for choosing us to help you with your stairlift. I will pass on your review to Will & Adam. Please don't hesitate to reach out for anything regarding your stairlift.Have a nice day
Response from the owner: Thanks Rebecca!
This is a very service-focused customer friendly store. I called on Sunday at noon and had someone here the next morning. We just cannot operate without a stairlift. The problem was fixed in fifteen minutes. Expensive, mind you, but effective and pleasant to deal with.
Response from the owner: Thanks for the review Paul!
I just wanted to take a moment to express my gratitude for the outstanding service The Stairlift Store provides.From start to finish, the level of professionalism, attention to detail, and genuine commitment to customer satisfaction is truly impressive.I highly recommend Mark & Adam to anyone seeking/considering getting a Stairlift installed in their homes.
Response from the owner: Thanks Daley. We appreciate your kind words!
Happy new year ,I just want to give a massive shout out to Mark at Stairlift store ,what a fantastic personable help he was so patient and understanding help with my father John Broadfoot and they came up with the issue of his chair lift ,and the offer of help as wellWhat a great help and the service was beyond none and would definitely use them again. 😀
Response from the owner: Thanks for your kind words Denise!I'm glad we were able to help your father out with a stairlift. Please don't hesitate to reach out if you have any questions about the stair lift.
I had great customer service from Mark Glenney and his team William and Frank , who installed a chairlift at my house . I called Mark to get quote. He came by the house to measure and answered all my questions . After the measurements were taken , he made phone calls and was very quick locating a pre-owned chairlift for me for a good price . I could not believe that just before the Christmas holidays (within 3 days of my inquiry ) my chairlift was installed . The install was seamless and very quick and the technicians made sure, before they left , that I was comfortable using the chairlift. I was vey pleased with my purchase and the overall experience and will highly recommend the Stairlift Store to anyone considering purchasing a chairlift. Thank you.
Response from the owner: Katherine, thanks for your review and kind words. I'll be sure to pass them on to William & Frank too.Glad to hear you are happy with our stairlift and service. If you have any questions regarding your stairlift please don't hesitate to reach out.Happy New Year!
Frank was amazing the way he responded to a call for my mother stairlifts(3) he put her mind at ease by figuring out that she had relocated different remotes throughout the house so that she thought they weren’t working when actually they worked fine. No charge for that service call can’t say much more about the fabulous service they provide. Always just a phone call away.
Response from the owner: Tony, thanks for the review and your kind words. I'll be sure to pass them on to Frank. If you or your mother has any questions regarding the stairlifts please don't hesitate to reach out.Happy New Year!
Mark, Adam and William are the best of the best! The entire experience of ordering the stairlift and the installation was beyond easy. They were informative and did not try to upsell and or rush us into a sale. They are a family business and are now part of our friends and family.My Mother is beyond happy with her new stairlift. I would recommend this group to anyone and everyone.Sincerely,Mary-Ann HarveyScenic Woods,Ancaster, Ontario
Response from the owner: Thank you Mary Ann for the review and your kind words!We are very happy to hear your mother is happy with her new stairlift.Happy New Year!
The gang at The Stairlift Store helped out our high school robotics team with some sponsored railing that turned into a game changer for our robot design. Thank you!!!! FromElmira District Secondary School Robotics team!!!!
Response from the owner: Thank you so much! We're happy we were able to help you guys out! All the best!
Great Company and Team! Wish we had called them for the initial install! We spoke with Mark at 2pm. Adam arrived at 4:30, stairlift was fixed by 5 at a very reasonable cost. Wow! Adam patiently explained everything he was doing which made Mom feel very comfortable and important. Mom sent Adam away with home made Christmas cookies! Both Mark & Adam are very professional and friendly. They deliver great customer service. These guys care!
Response from the owner: Thankyou so much Kerrin! We appreciate it!And Adam certainly appreciated the cookies ! Happy Holidays ! 🎄👏🏼
Top notch service from Mark and his Tech William who installed our stairlift this morning. I would highly recommend anyone looking for a stairlift to please call Mark and his team. Very professional, answered all our questions, and we were told any problems just call them.
Response from the owner: Thankyou so much Janet! We appreciate it! Absolutely call anytime ! Enjoy your lift!
Very professional. Takes customer needs and finances into account. Installation was fast (next day) and efficient. Installer was friendly, cleaned area well when complete.
Response from the owner: Thankyou so much David ! As always if you need anything call anytime ! Enjoy your lift!
Friendly, knowledgeable service and fair prices. I especially appreciated the free advice after the repair that saved another service call.
Response from the owner: Thank you Val for the review! If we can help over the phone we will Every time !Enjoy your lift !
I had a problem with my stairlift today and called Mark. He was unsure if they would be able to get here today as it was early afternoon. Lo and behold "saint" Frank called around 4pm and was here within a half hour. He was able to fix the problem quickly and efficiently. Thanks to Mark and Frank for getting my stairlift operational again. Greatly appreciated.
Response from the owner: Thankyou so much for the review Al! We’re happy we were able to take care of you ! As always reach out if you ever need anything !
My parents’ stair lift was acting up on a Friday night. We were able to get it working but were unsure how long it would function. We left a message that night that the stairlift needed to be looked at. Mark responded that same night that he would be there Saturday by noon to look at it. Mark called in the morning that he was on his way and the stairlift was fixed by 9:30! He was quick and responsive to my parents’ needs. This is not the first time we have needed service and our experience with this company has always been excellent. It’s such a relief to know that a phone call is met with swift action. Working with this company has allowed my parents to remain in their own home independently for the last 6-7 years. I highly recommend Mark and the Stairlift Store for a great product and exceptional service.
Response from the owner: Thankyou so much Adriana ! We pride ourselves on selves on our customer service and are so happy it’s been able to keep your parents in the comfort of their home ! Don’t hesitate to call !
William was here to do a repair today I can't say enough good things about him He knew what he was doing and finished in record time .Such a friendly fellow and made sure to answer all my questions before he left .I have and will continue to recommend The Stairlift store .
Response from the owner: Thank you so much for your kind words Hazel! I will certainly pass this onto William! Thankyou for your on going trust in us !
After being ignored by Acorn for 2 hours, by luck I called the stairlift store and left a message. Within minutes ON A SATURDAY Mark called me back and came by within the hour to help me out. He gave me a work around so my mother would not be put at risk. Best service call rate. Half the Acorn cost. You want to do business here. Best in class.
Response from the owner: Hi Kevin, Glad we were able to help with your acorn lift. If you have any other questions about your stairlift don't hesitate to reach out.
I had a stairlift installed about 10 months ago. It has been great for my needs. About a week ago it started making a noise. I have recently had spinal surgery and don't have the mobility to troubleshoot what was wrong so I called Mark and I believe the person who came out I think was Frank. He drove half an hour to look at my machine. He was here about two minutes and solved the issue and was off. Great attitude and very professional. So happy I used them for the purchase and install of my stairlift.
Response from the owner: Hi Gwen, Thanks for your review! I'm glad to hear Frank was able to quickly help you with your stairlift.Please don't hesitate to reach out if you have any other issues in the future.
Left a message Thanksgiving Friday and mark called the next day I gave him measurements and he sent out frank on Tuesday with what he thought would fit my parents stairs, incase they wanted it installed. It fit like a glove frank had it installed that same day!!! Look no further this company cares about their clients and gets things done immediately. Thank you Mark and Frank now we can bring my mom home from the hospital!!!
Response from the owner: Hi Lucine, Thanks for your review! I'll be sure to pass your kind words over to Frank. Glad you are happy with your stairlift.
We are very happy with our stairlift purchased and installed this past week. It was installed professionally and is a great help in using a steep stairway. I would certainly recommend Mark and his company to anyone else. Don W
Response from the owner: Hi Donald, thank you for the review!I'm glad to hear you're happy with your stairlift installation.Please don't hesitate to reach out if you have any questions in the future.
Service was great, installation was clean,Rides like a Cadillac! Highly recommend dealing with The Stairlift Store
Response from the owner: Thanks your your review Teresa!Glad to hear you're happy with your stairlift.
The staff including Mark and William exemplify that customer service, efficiency and quality response we used to take for granted and now cherish when we see it. You have always considered my wife's needs post stroke and your product has given her a level of independence she values. We are so grateful.
Response from the owner: Hi John, Thank you for your review! I appreciate your kind words about our customer service - I will pass your words on to William as well.I'm glad the stairlift was able to provide your wife with the independence she values.
Many thanks to Mark and Adam! Responsive, communicative, friendly and all round awesome. Can’t thank you enough for your great service and professionalism.
Response from the owner: Hi Cameron, Thanks for your review! I'm glad to hear you were happy with our service. I will pass your kind words over to Adam as well.
Mark installed our chairlift about 4 years ago and it has worked extremely well without incident. A week ago, I had a new washing machine delivered and the service people could not get it by the chairlift. I called Mark and he was over in less than a half hour to disconnect the chairs and provide room for the delivery. The chairs were replaced immediately as well, and a "tune-up" was provided! Excellent service!
Response from the owner: Hi Marie,I'm glad we were able to help with some of the logistics related to your new washing machine. If you ever have any further help with your stairlift in the future please don't hesitate to reach out.
Very impressed with the service, both the online responses and the in-home visit. Very quick response and the technician was personable, professional and very quick. Highly recommend!!
Response from the owner: Hi Chris, Thank you for the review! I'm glad to hear you were happy with our services. Please don't hesitate to reach out in the future if you need any help with your stairlift.
The Stairlift Store should be your only choice when choosing a company to supply and install a stairlift. I got, or tried to get other quotes. One company just didn’t respond and the other had an unreasonable waiting time. Mark responded quickly with a fair quote and reasonable installation time. The install was efficient and neat. Adam the technician is knowledgeable and polite. These guys truly understand what customer service means. I’m so pleased that I found them !!
Response from the owner: Hi Jodi, Thank you for your review!We are glad to hear you're happy with your stairlift installation. I will pass your kind words on to Adam as well.If you ever need anything please don't hesitate to reach out.Have a great day!
These guys are great. They hooked us up same day for a great price.
Response from the owner: Thank you for the review Klukas! Glad we were able to help with your stairlift.
From the first call to Mark to the install with Frank it was smooth sailing . The stair lift has enabled me to check out upstairs after 7 months . Easy to use and very sturdy . The stair lift will open my world after shattering my leg in January. Mark said I will wonder why I didn’t get it sooner and I must agree
Response from the owner: Hi Judy,Thank you for the review. And I'm very happy to hear that the stairlift has made a meaningful difference in your life!If you have any questions down the road please don't hesitate to reach out.
I don't know Mark but I found his company from Google when I was feeling helpless with my Chairlift, it was not working but the service guy has no response. Mark was being very friendly & kindness to help me check for another company who also provide maintenance on my chairlift. Mark is such a nice guy, he got back to me very quick with the information. I would absolutely refer business to him if the people I know will need to purchase/install a stairlift. thank you again Mark 🙂
Response from the owner: Hi Carmen, I'm glad we were able to help you. And thank you for the kind review. If you have any other questions down the road please don't hesitate to reach out.
Mark was excellent to talk to over the phone. Frank was able to come and install the next day. Flawless work, very knowledgeable and great customer service.
Response from the owner: Thank you for the kind Review Michael. I will pass your message on to Frank as well. Thanks again for choosing us for your stairlift installation!Have a nice day
The stairlift fit our curved staircase like a glove. The equipment is very well crafted and works perfectly. The installers were efficient and extremely professional. We appreciated their attention to details and their thorough installation, demonstration, explanation, and clean up. They ensured that we were comfortable using the equipment and patiently reviewed everything with us and answered any questions that we had about using the equipment. We are extremely pleased and grateful for their service. Honestly, the best experience we have had in 20-years of renovations for our home. We have recommended them already to all of our friends and family members. They are simply, the BEST!
Response from the owner: Thank you Sonya! What an honour to hold the best renovation experience in 20 years!I will pass your kind words on to the team. Thank you for choosing us for your stairlift installation
Very friendly and professional, great prices, installation was quick and they did an excellent job.
Response from the owner: Thank you for the review Laurel!
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Google Rating
5.0
Based on 177 reviews
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Robert Musa
Robert Musa
1717362652
Mark was patient, friendly and extremely helpful. I had some troubleshooting questions and any time I called, Mark got back to me in short order and answered all my questions. Great customer experience!
David G Bahra
David G Bahra
1715268952
"Mark is very helpful even if they do not make a sale. Their commitment to providing the best customer service is highly commendable. I would highly recommend them."
Jean Robertson
Jean Robertson
1715028412
I’m extremely pleased with The Stairlift Store. I contacted the company on-line on a Sunday , within 1/2 hour Mark called me, set up an appointment and the stairlift was installed on Wednesday the same week. I thought I should get a brand new unit for my husband, but was so pleased, that I was not directed to a new unit, rather to a used unit, which would function better in tight situation. We are extremely please with the unit, with the price , the warranty and with the exceptional service provided by the company. The installer was great too! A great big THANK YOU to you all!
Dave Little
Dave Little
1714075976
Mark provided excellent service in dealing with service issues that other companies could not resolve. My parents and I appreciate all your help.
Betty Calvert
Betty Calvert
1713987350
Thank you for the excellent service. Our stairlift has been installed within a day of initial contact. Frank was very knowledgeable and pleasant to deal with and installation was very efficient.
Sanjoy Acharya
Sanjoy Acharya
1712867810
Mark & Glen make a good team. Mark even arranged a demo for us, before we bought the “Synergy” straight model. So far, it seems a sturdy piece of hardware, looks nice too. Frank put it in for us in less than two hours
THE NERDLINGER
THE NERDLINGER
1712595418
The guys are great. Mark came by same day to provide an assessment and worked with me to find the right lift for my mom. Adam came to do the install less than a week later. Adam was professional, courteous and efficient. I highly recommend The Stairlift Store.
Jennifer Kodis
Jennifer Kodis
1711673182
The team at the Stairlift Store installed my parents' Acorn stairlifts several years ago. The few calls my parents made to Mark regarding the devices were addressed promptly. This promptness was critical, as well functioning stairlifts were essential to my parents' independence in their home. We had to have one of the stairlifts removed for basement work a few times, and the team was very flexible and worked around the other contractors' timelines. Everyone on the team has been professional, courteous and respectful. I would highly recommend the Stairlift Store if you are purchasing, or maintaining stairlifts.
Chris Moyer
Chris Moyer
1711667390
Mark was great to deal with and frank did an amazing job installing this stair lift. Great people. Thanks guys.
janet bilyj
janet bilyj
1710425989
very pleased with instalition and service.Highly recomed this company. my huaband had a massive stroke. this was the only way to access his mancave. MANY MANY THANKS janet and les lang fort erie ont
John Stultz
John Stultz
1710250368
With both of my parents now using their stairlift, it has finally needed to be replaced after many years of solid use. When it broke on the weekend, it was urgent that we had it replaced fast. As usual, I called Mark. He drove right over; he was there in twenty minutes, from Burlington. After he inspected the old unit, he gave my parents many options, including repair, or replace, which was great.My parents decided to get a slightly used replacement unit, which included a two-year warranty. Frank, one of the technicians, replaced the unit, and my parents regained their mobility. We have called Mark many times over the years, and even on a Saturday, he is available :). As a son, I can say that I am very grateful for Mark and his team. I feel comfortable with them going over to my parents, without me there, knowing that they will get great service, and not be taken advantage of, or pressured. For that, I am grateful.
Lenny Jobin
Lenny Jobin
1709830605
In 2020 the stair lift store installed 2 stair lifts in my father-in-law’s house. The installation was fast and professional. The lifts worked perfectly with no problems at all. We just had the lifts removed and the removal was also done fast and efficiently. I’m very pleased we picked the stair lift store to look after our stair lift needs as they made it easy and painless during a difficult time. L Jobin
David West
David West
1709755940
Mark and Frank were very professional in their approach with a excellent knowledge of their Bespoke stairlift product. The installation took minimal time and before he left, Frank gave a detailed explanation of how the lift worked. We are most impressed with the unit and are looking forward to many years of use. Congratulations to The Stairlift Store for a job well done!
Richard Charron
Richard Charron
1709745256
Mark returned my call on Saturday to schedule an appointment that afternoon. Mark explained to me what they had to offer. I was looking for 2 chair lifts. He then took measurement and quoted me a price. I called him back on Monday to confirm and on Tuesday Frank, William and Adam were at my house for the installation of both chair lifts. All three were polite and very professional. Once both were installed Adam took the time to explain to me how to use the chair lift. I went up and down a couple of times without any issues very easy to use. These units will be a blessing as I was struggling in going up and down the stairs. I am really pleased that I called Stairlift Store. I would recommend that if anyone is looking for a chair lift please give them a call.
David & Marion Reimer
David & Marion Reimer
1709574696
They are very knowledgeable, professional and friendly. We’re glad that we chose the Stairlift Store.
Dan Delill
Dan Delill
1708187079
Great company to deal with!!Fast and reliable.
robin p
robin p
1707249221
Installed this chair lift for my parents in 2021 and it has been the best thing to be able to keep them in their home and independent. Service for installation was quick and easy for us. They are only a phone call away when you need any follow up and respond quickly. Highly recommend them.
Don Nicks
Don Nicks
1706392316
Great service. Answered my questions about a squeaky seat rotation ang bumpy ride over the phone without charging me for a visit. Highly recommended.
Jaak Muur
Jaak Muur
1706133048
I would like to thank Mark for being such a professional contact and helpful person in getting me what I need for my personal use to get up and down stairs. No sooner had we made contact a couple of days later we had Will and Adam two were excellent courteous and knowledgable technitions and in about 2 hours provided me with the ride I needed. I fully recommend this Stairlift Store for anyone needing such equipment. Many thanks.Jaak Muur
Rebecca Correia
Rebecca Correia
1705801197
Paul Leonard Gallina
Paul Leonard Gallina
1705349723
This is a very service-focused customer friendly store. I called on Sunday at noon and had someone here the next morning. We just cannot operate without a stairlift. The problem was fixed in fifteen minutes. Expensive, mind you, but effective and pleasant to deal with.
Daley Soares
Daley Soares
1704730139
I just wanted to take a moment to express my gratitude for the outstanding service The Stairlift Store provides.From start to finish, the level of professionalism, attention to detail, and genuine commitment to customer satisfaction is truly impressive.I highly recommend Mark & Adam to anyone seeking/considering getting a Stairlift installed in their homes.
Denise Kankainen
Denise Kankainen
1704556539
Happy new year ,I just want to give a massive shout out to Mark at Stairlift store ,what a fantastic personable help he was so patient and understanding help with my father John Broadfoot and they came up with the issue of his chair lift ,and the offer of help as wellWhat a great help and the service was beyond none and would definitely use them again. 😀
Katherine Alikiotis
Katherine Alikiotis
1704414558
I had great customer service from Mark Glenney and his team William and Frank , who installed a chairlift at my house . I called Mark to get quote. He came by the house to measure and answered all my questions . After the measurements were taken , he made phone calls and was very quick locating a pre-owned chairlift for me for a good price . I could not believe that just before the Christmas holidays (within 3 days of my inquiry ) my chairlift was installed . The install was seamless and very quick and the technicians made sure, before they left , that I was comfortable using the chairlift. I was vey pleased with my purchase and the overall experience and will highly recommend the Stairlift Store to anyone considering purchasing a chairlift. Thank you.
Tony Bazzo
Tony Bazzo
1704406791
Frank was amazing the way he responded to a call for my mother stairlifts(3) he put her mind at ease by figuring out that she had relocated different remotes throughout the house so that she thought they weren’t working when actually they worked fine. No charge for that service call can’t say much more about the fabulous service they provide. Always just a phone call away.
Mary Ann Harvey
Mary Ann Harvey
1703621741
Mark, Adam and William are the best of the best! The entire experience of ordering the stairlift and the installation was beyond easy. They were informative and did not try to upsell and or rush us into a sale. They are a family business and are now part of our friends and family.My Mother is beyond happy with her new stairlift. I would recommend this group to anyone and everyone.Sincerely,Mary-Ann HarveyScenic Woods,Ancaster, Ontario
Daniel Gallina
Daniel Gallina
1703091272
The gang at The Stairlift Store helped out our high school robotics team with some sponsored railing that turned into a game changer for our robot design. Thank you!!!! FromElmira District Secondary School Robotics team!!!!
Kerrin Simon
Kerrin Simon
1702919905
Great Company and Team! Wish we had called them for the initial install! We spoke with Mark at 2pm. Adam arrived at 4:30, stairlift was fixed by 5 at a very reasonable cost. Wow! Adam patiently explained everything he was doing which made Mom feel very comfortable and important. Mom sent Adam away with home made Christmas cookies! Both Mark & Adam are very professional and friendly. They deliver great customer service. These guys care!
Janet Malloy
Janet Malloy
1701795462
Top notch service from Mark and his Tech William who installed our stairlift this morning. I would highly recommend anyone looking for a stairlift to please call Mark and his team. Very professional, answered all our questions, and we were told any problems just call them.
David McDonald
David McDonald
1701378168
Very professional. Takes customer needs and finances into account. Installation was fast (next day) and efficient. Installer was friendly, cleaned area well when complete.
Val Sanna
Val Sanna
1701350150
Friendly, knowledgeable service and fair prices. I especially appreciated the free advice after the repair that saved another service call.
Al Warburton
Al Warburton
1701208175
I had a problem with my stairlift today and called Mark. He was unsure if they would be able to get here today as it was early afternoon. Lo and behold "saint" Frank called around 4pm and was here within a half hour. He was able to fix the problem quickly and efficiently. Thanks to Mark and Frank for getting my stairlift operational again. Greatly appreciated.
Adriana Potichnyj
Adriana Potichnyj
1700208662
My parents’ stair lift was acting up on a Friday night. We were able to get it working but were unsure how long it would function. We left a message that night that the stairlift needed to be looked at. Mark responded that same night that he would be there Saturday by noon to look at it. Mark called in the morning that he was on his way and the stairlift was fixed by 9:30! He was quick and responsive to my parents’ needs. This is not the first time we have needed service and our experience with this company has always been excellent. It’s such a relief to know that a phone call is met with swift action. Working with this company has allowed my parents to remain in their own home independently for the last 6-7 years. I highly recommend Mark and the Stairlift Store for a great product and exceptional service.
Hazel Bartoszek
Hazel Bartoszek
1698971793
William was here to do a repair today I can't say enough good things about him He knew what he was doing and finished in record time .Such a friendly fellow and made sure to answer all my questions before he left .I have and will continue to recommend The Stairlift store .
Kevin White
Kevin White
1698511631
After being ignored by Acorn for 2 hours, by luck I called the stairlift store and left a message. Within minutes ON A SATURDAY Mark called me back and came by within the hour to help me out. He gave me a work around so my mother would not be put at risk. Best service call rate. Half the Acorn cost. You want to do business here. Best in class.
Gwen Poster
Gwen Poster
1697214990
I had a stairlift installed about 10 months ago. It has been great for my needs. About a week ago it started making a noise. I have recently had spinal surgery and don't have the mobility to troubleshoot what was wrong so I called Mark and I believe the person who came out I think was Frank. He drove half an hour to look at my machine. He was here about two minutes and solved the issue and was off. Great attitude and very professional. So happy I used them for the purchase and install of my stairlift.
Lucine Tchakerian
Lucine Tchakerian
1697063541
Left a message Thanksgiving Friday and mark called the next day I gave him measurements and he sent out frank on Tuesday with what he thought would fit my parents stairs, incase they wanted it installed. It fit like a glove frank had it installed that same day!!! Look no further this company cares about their clients and gets things done immediately. Thank you Mark and Frank now we can bring my mom home from the hospital!!!
Donald Wilson
Donald Wilson
1695562490
We are very happy with our stairlift purchased and installed this past week. It was installed professionally and is a great help in using a steep stairway. I would certainly recommend Mark and his company to anyone else. Don W
Teresa Hynes
Teresa Hynes
1694815520
Service was great, installation was clean,Rides like a Cadillac! Highly recommend dealing with The Stairlift Store
John Bradford
John Bradford
1694112553
The staff including Mark and William exemplify that customer service, efficiency and quality response we used to take for granted and now cherish when we see it. You have always considered my wife's needs post stroke and your product has given her a level of independence she values. We are so grateful.
Cameron McTavish
Cameron McTavish
1693526289
Many thanks to Mark and Adam! Responsive, communicative, friendly and all round awesome. Can’t thank you enough for your great service and professionalism.
Marie Fawcett-Carter
Marie Fawcett-Carter
1693500196
Mark installed our chairlift about 4 years ago and it has worked extremely well without incident. A week ago, I had a new washing machine delivered and the service people could not get it by the chairlift. I called Mark and he was over in less than a half hour to disconnect the chairs and provide room for the delivery. The chairs were replaced immediately as well, and a "tune-up" was provided! Excellent service!
chris stevens
chris stevens
1693404989
Very impressed with the service, both the online responses and the in-home visit. Very quick response and the technician was personable, professional and very quick. Highly recommend!!
Jodi Anastasakis
Jodi Anastasakis
1692637304
The Stairlift Store should be your only choice when choosing a company to supply and install a stairlift. I got, or tried to get other quotes. One company just didn’t respond and the other had an unreasonable waiting time. Mark responded quickly with a fair quote and reasonable installation time. The install was efficient and neat. Adam the technician is knowledgeable and polite. These guys truly understand what customer service means. I’m so pleased that I found them !!
Klukas Bogdanic
Klukas Bogdanic
1691777963
These guys are great. They hooked us up same day for a great price.
Judy Odom
Judy Odom
1691241473
From the first call to Mark to the install with Frank it was smooth sailing . The stair lift has enabled me to check out upstairs after 7 months . Easy to use and very sturdy . The stair lift will open my world after shattering my leg in January. Mark said I will wonder why I didn’t get it sooner and I must agree
Carmen Kwok
Carmen Kwok
1690603491
I don't know Mark but I found his company from Google when I was feeling helpless with my Chairlift, it was not working but the service guy has no response. Mark was being very friendly & kindness to help me check for another company who also provide maintenance on my chairlift. Mark is such a nice guy, he got back to me very quick with the information. I would absolutely refer business to him if the people I know will need to purchase/install a stairlift. thank you again Mark :)
Michael Guglielmo
Michael Guglielmo
1690315449
Mark was excellent to talk to over the phone. Frank was able to come and install the next day. Flawless work, very knowledgeable and great customer service.
Sonya Pancucci
Sonya Pancucci
1689982649
The stairlift fit our curved staircase like a glove. The equipment is very well crafted and works perfectly. The installers were efficient and extremely professional. We appreciated their attention to details and their thorough installation, demonstration, explanation, and clean up. They ensured that we were comfortable using the equipment and patiently reviewed everything with us and answered any questions that we had about using the equipment. We are extremely pleased and grateful for their service. Honestly, the best experience we have had in 20-years of renovations for our home. We have recommended them already to all of our friends and family members. They are simply, the BEST!
Laurel Noble
Laurel Noble
1689180925
Very friendly and professional, great prices, installation was quick and they did an excellent job.
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