Customer Reviews
At The Stairlift Store, providing exceptional customer service is our number one goal.
Part of what keeps us going is the kind words our customers have said about us.
Check out what some of them are saying.
Donald Wilson
1695562490
We are very happy with our stairlift purchased and installed this past week. It was installed professionally and is a great help in using a steep stairway. I would certainly recommend Mark and his company to anyone else. Don W
Teresa Hynes
1694815520
Service was great, installation was clean,Rides like a Cadillac! Highly recommend dealing with The Stairlift Store
John Bradford
1694112553
The staff including Mark and William exemplify that customer service, efficiency and quality response we used to take for granted and now cherish when we see it. You have always considered my wife's needs post stroke and your product has given her a level of independence she values. We are so grateful.
Cameron McTavish
1693526289
Many thanks to Mark and Adam! Responsive, communicative, friendly and all round awesome. Can’t thank you enough for your great service and professionalism.
Marie Fawcett-Carter
1693500196
Mark installed our chairlift about 4 years ago and it has worked extremely well without incident. A week ago, I had a new washing machine delivered and the service people could not get it by the chairlift. I called Mark and he was over in less than a half hour to disconnect the chairs and provide room for the delivery. The chairs were replaced immediately as well, and a "tune-up" was provided! Excellent service!
chris stevens
1693404989
Very impressed with the service, both the online responses and the in-home visit. Very quick response and the technician was personable, professional and very quick. Highly recommend!!
Jodi Anastasakis
1692637304
The Stairlift Store should be your only choice when choosing a company to supply and install a stairlift. I got, or tried to get other quotes. One company just didn’t respond and the other had an unreasonable waiting time. Mark responded quickly with a fair quote and reasonable installation time. The install was efficient and neat. Adam the technician is knowledgeable and polite. These guys truly understand what customer service means. I’m so pleased that I found them !!
Klukas Bogdanic
1691777963
These guys are great. They hooked us up same day for a great price.
Judy Odom
1691241473
From the first call to Mark to the install with Frank it was smooth sailing . The stair lift has enabled me to check out upstairs after 7 months . Easy to use and very sturdy . The stair lift will open my world after shattering my leg in January. Mark said I will wonder why I didn’t get it sooner and I must agree
Carmen Kwok
1690603491
I don't know Mark but I found his company from Google when I was feeling helpless with my Chairlift, it was not working but the service guy has no response. Mark was being very friendly & kindness to help me check for another company who also provide maintenance on my chairlift. Mark is such a nice guy, he got back to me very quick with the information. I would absolutely refer business to him if the people I know will need to purchase/install a stairlift. thank you again Mark 🙂
Michael Guglielmo
1690315449
Mark was excellent to talk to over the phone. Frank was able to come and install the next day. Flawless work, very knowledgeable and great customer service.
Sonya Pancucci
1689982649
The stairlift fit our curved staircase like a glove. The equipment is very well crafted and works perfectly. The installers were efficient and extremely professional. We appreciated their attention to details and their thorough installation, demonstration, explanation, and clean up. They ensured that we were comfortable using the equipment and patiently reviewed everything with us and answered any questions that we had about using the equipment. We are extremely pleased and grateful for their service. Honestly, the best experience we have had in 20-years of renovations for our home. We have recommended them already to all of our friends and family members. They are simply, the BEST!
Laurel Noble
1689180925
Very friendly and professional, great prices, installation was quick and they did an excellent job.
Ken G
1688144083
My parents needed a stair lift in a hurry before mom came home from hospital. We did some research and found The Stairlift Store. Mark was quick to meet with us and William did a fine job installing it. They both were courteous and professional and accommodated our tight time line needs. Price was fair. They had it installed less than 24 hours later. Thanks!
Valerie Klassen
1686933076
We had two lifts installed on an urgent need in Fall 2022. The consultation and installation was thorough and quick; we were very happy. Today we needed a service call for one lift as it had gotten stuck. The service call was answered rapidly and within an hour we had a friendly, knowledgeable and efficient repairman fix the problem. Glad to have it functional again; thanks Stairlift store!
Joan Dewar-Adair
1686930178
For health reasons it was necessary for me to have a stairlift installed in our home. A gentleman came to our home and discussed with us all the possibilities and it was decided upon that a refurbished stairlift could be installed for us. We were put on the list to have one installed and told it could be up to 3 weeks before one was available. Three days later we were contacted and told one was available and fully refurbished and could be installed the next day. The gentleman who did the installation was friendly, thorough, and informative. He did not leave until he was sure that knew everything I needed to and was comfortable using the lift. I would highly recommend both the Stairlift Store and their employees to anyone looking for such help
Norma Robinson
1686236481
Meticulous to the highest degree we were lucky to find the real deal in the Stairlift store. We broke the stairlift and they fixed it perfectly. Many thanks to Mark and Adam.
Alice Collina
1685727079
Wow! I am so happy that I contacted the Stairlift Store yesterday, Mark was so helpful and professional in guiding me through the information on getting a stairlift in my home. Today, William was here to installer the lift. He was super in getting the job done so quick and orderly. He was so kind and considerate while showing me how to operate my new lift. I truly would recommend this store and the awesome employees to anyone.
Monika Samelstad
1685462763
Excellent service from estimate to installation.Very happy with the chairlift and customer service.Would highly recommend.
Gail Gilbert
1685033443
Excellent customer care and installation. Thank you Mark, and William for your expert installation and instruction.
Pat Butwick
1684933718
We had The Stair Lift Store install a stair lift to our lower level.It was done professionally and in a timely manner.William, the installer, was very knowledgeable, neat and tidy.He instructed us as to the operation of the lift, and made sure we felt comfortable and safe.We would definitely recommend The Stair Lift Store for quality, price and workmanship.
Diane Sitzer
1684624357
Thank you Brian and Frank for coming to our call on a Thursday and installing a chairlift on the next day (on a long weekend!). The chairlift will make my parents home a safe place and give the all of us peace of mind. The experience was easy and the work was tidy and friendly and Frank answered all our questions right after the installation.
Zheng Wu
1683778896
Thanks to Mark and William. Great service, very professional. I would definitely recommend to my friends.
Marilyn Owen
1683641985
If you need help to get up and down your stairs The Stairlift Store is the best place to buy one. My husband needed help going up and down the stairs so we contacted Mark. He came out to see us right away and he was so kind and professional in helping us. The installer did a great job. My husband loved it so much we bought 2 more stair lifts for our other stairs to make it easier for him. Again Mark came out and got us set up and they were installed right away. Our first was a new one and the other 2 were used . All 3 work great and the prices are very good. We needed an adjustment so called Mark and the next day he sent Adam to check it out. Adam did a great job , checking everything out and made sure we were happy before he left.My neighbour needed help going up and down the stairs so we invited her over to see our stair lift. She was so impressed that she called Mark and had one installed in a couple of days. She loves it.If you need help in getting up and down the stairs call Mark and he will get you set up with a stair lift that will make life so much easier for you.
Helen Besch
1682090849
Awesome install. William was very kind and professional. He explained everything thoroughly in the demonstration and made sure everything worked perfectly before he left. Thank you for making my life easier and safer .
