The Stairlift Store

Straight vs. Curved Stairlifts: Differences, Cost and Fit

A straight stairlift follows one uninterrupted flight of stairs without turning. A curved stairlift uses a rail configured to follow bends or continue around intermediate landings. A landing at the top or bottom of a flight does not, by itself, mean you need a curved stairlift.

The important question is the full journey: where will the person sit down, where do they need to get off, and would they have to change chairs along the way? Compare the staircase route, the person’s needs and the complete installed quote before choosing a model. A home assessment confirms which configurations are feasible.

Straight vs. curved stairlifts at a glance

The main differences between straight and curved stairlifts concern the rail route, how the equipment is prepared and the cost of serving that route. Neither type is the right choice for every staircase or person.

What to compareStraight stairliftCurved stairlift
Staircase route One uninterrupted flight with no change of direction. A route with bends, turns or intermediate landings, where the selected system can fit.
Rail A straight rail sized to the flight. Measurements and clearance checks are still needed. A staircase-specific rail layout, using made-to-measure or modular construction depending on the model.
General installed purchase range Approximately CAD $2,000–$5,000+ for a straight stairlift. Approximately CAD $10,000–$15,000+ for a curved stairlift.
Travel between two flights Two separate lifts require getting off one chair, crossing the landing and boarding the other. One continuous rail can connect the flights without a chair change, if feasible.
Ordering and fitting Timing depends on the selected equipment, rail, availability and booking. Timing also depends on how the staircase-specific rail is prepared. Waiting for equipment is separate from fitting it in the home.
Space and user fit Check seated clearance, landing access, controls and room for others using the stairs. Check the same needs throughout the turns and at each stopping or parking position.
Used or rental options Depend on compatible equipment, rail length, condition and availability. Depend on those factors plus the suitability of the curved rail configuration.

These are broad purchase-planning ranges, not new-only prices, rental rates or firm quotes. Model, condition, rail layout, options and installation requirements affect the total. Confirm applicable taxes, delivery and any separate preparation work in the written quote. The straight range is not a price for a two-lift arrangement.

Does a landing mean you need a curved stairlift?

Not necessarily. What matters is whether the lift’s route ends at that landing or needs to continue across it or around a turn.

A landing at the top or bottom of one flight

A straight staircase can have a landing at either end. If the rail follows a single uninterrupted flight, a straight stairlift may be suitable. The assessment still needs to establish where the chair stops, how the person gets on and off, and whether a nearby doorway or hallway remains usable.

See our straight stairlift options for the separate model, purchase and installation choices.

Two straight flights separated by a flat landing

Depending on the landing and the person, the options may include one continuous curved stairlift or two separate straight stairlifts.

With two straight lifts, the person leaves the first chair, moves across the landing and gets onto the second. That is a different daily task from staying in one chair throughout the journey. The assessment must consider landing space, doors, both chairs’ stopping positions and the person’s ability to complete that transfer.

A continuous curved lift avoids that intermediate chair change, but getting on and off at the start and finish still needs to be assessed. A lower equipment price does not resolve those questions. Where sitting, standing, balance or walking between chairs is uncertain, an occupational therapist or appropriate healthcare professional can help assess the person’s needs. Do not assume that a spacious landing makes the transfer suitable.

Stairs that turn, wind or connect several levels

A curved rail may provide a continuous route around a 90-degree or 180-degree turn or between several flights. Some winding or spiral stairs may also be suitable, but the turn geometry, incline and clearance must be checked for the selected system. A photograph or the label “spiral staircase” cannot establish fit.

Our curved stairlift options explain the models and configurations to discuss. For either type, check the space needed by the seated person’s knees and feet as well as the folded chair. Our stairlift width and clearance guide explains why stair width alone is not enough.

One example is this curved stairlift installation in Brampton. The staircase was measured and the rail planned to follow its shape, with the available space at the upper and lower ends considered. It illustrates why the proposal should explain the complete route and where the chair finishes, not just name a stairlift model.

For exterior steps, confirm that the proposed model is intended for outdoor use; straight or curved describes its route, not its weather protection.

Why do curved stairlifts usually cost more?

A curved stairlift needs a rail arrangement that follows the staircase’s changes in direction. Rail length, turns, intermediate landings and parking arrangements add to the configuration that must be assessed and prepared. Model, seating features and installation requirements also affect the price.

The straight and curved ranges above are useful for an initial budget, but they do not establish which proposal offers better value for your home. A shorter route, different equipment condition or fewer included features can make one quote look cheaper without providing the same arrangement.

Compare the complete route, not one chair against two

For two straight flights with a landing, ask for both configurations only where both are feasible. The two-straight-lift proposal needs to cover both chairs, both rails and installation on both flights. The continuous curved proposal needs to cover the complete rail route and the agreed stopping or parking positions.

Ask each provider to make the following clear:

  • Equipment: the exact model, whether it is new or pre-owned, and the selected seat, controls and optional features.
  • Route and rail: all flights, turns, stops, parking positions and any proposed extension or hinged section.
  • Installed total: delivery, fitting, demonstration, applicable taxes, any removal of existing equipment and any electrical or other preparation work that is included or separate.
  • Timing: equipment or rail preparation, the expected installation appointment and what could change that schedule.
  • Coverage: the applicable warranty, any separate satisfaction guarantee and which stairlift type it covers, who handles support, and whether labour, call-outs or other items have limits or exclusions.

Compare the totals only after checking those differences. If one proposal includes a hinged rail to keep a doorway clear and the other does not, ask how each layout handles that doorway. Resolve that practical difference before treating the totals as like-for-like prices.

Our stairlift price guide provides broader pricing information and a planning estimator. An assessment and written quote are needed for a price based on your home.

Ordering time is different from installation time

There are two different timing questions: when the equipment and rail will be ready, and how long the fitting work will take in your home. A rail-preparation period should not be described as weeks of installation inside the house.

The process begins with the staircase assessment and a suitable equipment proposal. The selected rail and equipment are then prepared, an installation appointment is arranged, and the system is fitted, checked and demonstrated. Stock availability, the rail system, access and any agreed preparation work can affect that sequence.

Not every curved rail is prepared in the same way. Some systems use a made-to-measure rail; the Acorn 180 modular rail system is an example of a different approach. A modular system still needs a layout matched to the staircase, with the turns, clearances and end positions assessed. It is not a promise of immediate availability or a particular installation date.

Ask which rail approach is included in your proposal, when it can be ready, how long the team expects to need in the home and whether anything must be completed beforehand. Stairlifts are commonly supported from the stair treads rather than the wall, but the assessment should identify any electrical, access or other preparation requirements rather than assume none are needed.

Our stairlift installation process explains assessment, preparation, fitting and the user demonstration in more detail.

How do used stairlifts and rentals change the choice?

Pre-owned equipment or a rental can change the budget and commitment, but it does not change the route the lift must serve. Begin with staircase and user fit, then compare the available ways to obtain a suitable system.

A used straight stairlift may be easier to match to another straight flight, but the chair, rail length, condition and installation requirements still need checking. With a used curved lift, the chair and existing rail must be assessed separately: a suitable chair does not establish that a rail from another home will fit yours. Ask which rail solution, parts support and coverage apply to the proposed unit. Explore our pre-owned stairlift options for the available purchase route.

For a rental, compare the complete expected cost over the period you may need it, including setup, rental charges and removal. Ask about the minimum term, extensions and who is responsible for support during the agreement. Curved rental suitability depends on the staircase, rail configuration and current equipment availability; do not assume that renting removes the need to plan the rail.

Our stairlift rental options explain the available arrangements. A low monthly figure alone cannot show whether renting or purchasing a compatible pre-owned or new unit is more practical.

Practical questions about straight and curved stairlifts

Are straight stairlifts faster than curved ones?

Do not assume one category is always faster. Travel time depends on the selected model, rail length, turns and stopping positions. For a two-lift arrangement, also consider the time and effort involved in leaving one chair, crossing the landing and boarding the next. Ask about the complete journey, not just the chair's rated speed.

Does one type need less maintenance?

Rail shape alone does not establish how often maintenance is needed. Follow the instructions for the exact model and ask about its recommended care, inspection requirements and support arrangements. Compare the written coverage rather than assuming a straight lift needs fewer service visits or a curved lift includes specialist attention at no charge.

Can the stairlift be reused or sold later?

Reuse or a future sale may be possible, but neither is guaranteed. The model, age, condition, parts availability, rail and proposed new staircase all matter. Straight rails may be easier to match to another home; a custom curved rail may not transfer. A modular rail is not a guarantee that a complete used system can be reused elsewhere. Treat any future purchase or buyback as a separate assessment, not money guaranteed back from the original price.

Mark Glenney of The Stairlift Store

Find out which stairlift fits your home

You do not need to measure the stairs or choose a model before contacting us. Tell us your city or postal code, which floors the lift needs to connect, whether there are bends or intermediate landings, and whether the need is temporary or long term. Mention nearby doors and any seating, control or transfer questions.

Photographs of the staircase and its ends can help with the first conversation, but they do not replace an assessment. Take them only where you can do so comfortably without reaching over the stairs or putting yourself at risk.

Mark Glenney has more than 30 years in the stairlift business, and our team has installed more than 1,000 stairlifts. We provide free, no-obligation assessments in selected GTA and Southern Ontario communities. Check the communities we serve; we will confirm availability for your address.

For the wider purchase process, read our guide to choosing a stairlift. To discuss your staircase, request a free home assessment or call (905) 690-7368.

Tried calling mfg and got 0 call back. Was able to reach Mark and got remedy for my problem over the phone,from calling him to fixing the problem less than a hour. The best part no charge, they certainly are my go to repair people.
THANKS MARK
Our experience with Mark and William who installed the chair was nothing but exceptional and easy! Thanks guys your are easy to get in touch with and fast and effective it was a pleasure doing busy with all of you!
Excellent experience. Highly recommended.
Thank you so much to Mark and his entire team for the exceptional service from start to finish. From our very first phone call, Mark came out within two hours, provided us with a quote, and had the stair lift installed within just 10 business days.

Mark and his team were courteous, kind, professional, and incredibly helpful throughout the entire process. We truly appreciate everything they did for us and couldn’t be happier with the service we received.

We would highly recommend their services to anyone looking for reliable and professional service.
-Tina
Great company to deal with Mark very knowledgeable and easy to deal with.
Frank the installer was very thorough.arrived to install as discussed
Didn’t waste much time installing - very knowledgeable about the lift unit. Took the time to demonstrate the safe operation of the lift. I feel safe when using.
Thanks guys for giving me back the rest of my home. Since my health issues I was pretty much confined to the main floor.of my home!
Exceeded all our expectations from product recommendation, communication and time of installation. Extremely knowledgeable so it all adds up to why they have been in business for such a long time. Well done Mark and Team.
Response from the owner:Hi Stephen, Thank you for the review! I appreciate your kind words about our stairlift recommendations, communication, and installation time. I will make sure to pass on your kind words to the team. Best, Mark The Stairlift Store
Mark at The Stairlift Store is a special human being!!! I was having issues with a stairlift that I got second hand for my dad. He was able to set me up the parts I needed and walked me through what was needed and watch out for to make the necessary repairs… He also told me to call him anytime if I had any questions. Mark I can’t thank you enough, you made a stressful situation for me an enjoyable experience. Thanks for helping me keep my dad safe!
Response from the owner:Hi Steve, Thank you for the review! I really appreciate your kind words about our stairlift parts and guidance, and I'm glad I could help make a stressful situation a bit easier. It was truly my pleasure to help you keep your dad safe. I will make sure to pass on your kind words to the team! Best, Mark The Stairlift Store
We are so thankful for finding this place. Mark was incredibly kind and very helpful with my father-in-law’s stairlift. Would highly recommend!
Response from the owner:Hi Sonia, Thank you for the review! I appreciate your kind words about our help with your father-in-law's stairlift. Best, Mark The Stairlift Store
Sincere thanks to both Mark and Glen. We are so happy that we decided to go with The Stairlift Store. You came through and exceeded our expectations. So happy with the end results. I highly recommend these guys.
Response from the owner:Hi Ana, Thank you for the review! I appreciate your kind words about our stairlift service and results. I will make sure to pass on your kind words to Glen! Best, Mark The Stairlift Store
I was very impressed with The Stairlift Store. I called for a quote on a Wednesday, and the stairlift was installed by Friday! Frank was friendly, professional and took the time to give us all the information we needed. The whole process was easy, pricing was transparent and the install was efficient. Highly recommend!
Response from the owner:Hi Heather, Thank you for the review! I'm glad we could get your stairlift quote turned around from a Wednesday to a Friday install, and that Frank made the process easy and transparent. I will make sure to pass on your kind words to Frank! Best, Mark The Stairlift Store
Talked to them in the morning, they came out and installed it in the afternoon the same day! It was fantastic service.
Response from the owner:Hi Mike, Thank you for the review and for sharing the photo! I'm glad we could turn things around so quickly and get your stairlift installed the very same afternoon you called. Best, Mark The Stairlift Store
Definitely recommend the Stairlift Store.
I have bought 2 stairlifts (one straight and one curved) from them for parents and grandparents in the past few years. They installed them neat and patiently to meet our requirements. Even after a while we just needed to adjust the seat and speed, their service was quick as they know we rely on these.
Both are very good quality. I just traded in the one from grandpa’s and no hustle at all just like they promised at the beginning.
All the staffs who I contacted, Frank, William and Mark are very nice and knowledgeable. I really like how consistent they are so you don’t have to ask for the same tech. And from this I know they are honest and trustworthy.
Response from the owner:Hi Pam, Thank you for the wonderful review! It has been an absolute pleasure helping you with both the straight and curved stairlifts for your parents and grandparents over the years, and a smooth trade-in process with grandpa's unit. I will make sure to pass on your kind words to Frank and William! Best, Mark The Stairlift Store
Third time the charm. Two seniors needed stairlift. Tried a used one, too noisy. Sent it back. Bought a new Acorn. Company could not fix loud thump when riding over track joint. Sent it back as well. Bought a used Acorn from Mark. Frank installed it this morning. We are so very happy with it. Excellent service. Whisper quiet ride, up and down, no thumps at track joint. Would heartily recommend this company.

Mark
Smithville
Response from the owner:Hi Mark, Thank you for the review! I'm so glad the third time was indeed the charm and that you found a quiet, smooth-riding stairlift after your previous troubles. It was great helping you get set up with the stairlift and I will make sure to pass on your kind words to Frank! Best, Mark The Stairlift Store
Called Mark, he came out same day to measure! Was so kind and extremely helpful :) Came out next morning and had lift installed! Great Price and Great Service
Response from the owner:Hi Christine, Thank you for the review! I'm glad I could head out the same day to measure and that we had your stairlift fully installed the very next morning. I appreciate your kind words about our price and service! Best, Mark The Stairlift Store
The work that this company does is amazing and courteous and prompt. I recommend them highly.
Response from the owner:Hi Steve, Thank you for the review! I'm glad to hear that you found our stairlift work to be amazing, courteous, and prompt. Best, Mark The Stairlift Store
Been in construction 35 years myself, both sides of Service relationships, if you are in the market GIVE MARK a call, straight up good man.
Response from the owner:Thanks for the review Michael!
A lot of positive from the entire staff ! Mark is a wonderful man & 100% trustworthy, he really knows his product . I was so impressed with William who came & measured & discussed the chair lift , never did either gentleman try to push me into purchasing . I didn’t hesitate & William installed my chair . He demonstrated how it worked & made sure I was comfortable with the operating of the chair !
I love the chair it allows me to stay in my home which was the most important thing .
I highly recommend the company & Mark & William
Donna Hale
Response from the owner:Thank you so much, Donna! It was truly a pleasure working with you, and I'll make sure William sees your kind words — he'll be thrilled! Our goal is always to make sure our customers feel informed and comfortable, never pressured, so it means a lot to hear that came through. Most importantly, we're so happy your stair lift is allowing you to stay in your home. That's what it's all about! Wishing you all the best!
Our chair lift had a technical issue and we needed to get it fixed as soon as possible and Mark came on the same day to fix it .
Stair lift store and Mark are not like so many other stair lift companies who are charging for even minor repairs. I am so great full that I found such community oriented people who aim at helping out rather than just minting money for the services.
They are trustworthy and will suggest you ways to save money rather than making money out of you.
Response from the owner:Shazia, thank you so much for the kind words! We always try to do right by our customers and we're glad that comes through. Really happy we could get your stairlift fixed up same day. Don't hesitate to reach out if you ever need anything!
Mark was extremely helpful getting our Acorn back up and running again. He was professional and courteous, and able to track the issue in a prompt manner. I highly recommend!
Response from the owner:Mark, thank you for the kind words! Glad we were able to get your stairlift back up and running quickly. Don't hesitate to reach out if you ever need anything!
Great service! We had a deadline and The Stairlift Store did everything to meet and exceed our expectations.
Response from the owner:Kevin, thank you for the kind words! We know how important it was to get the stairlift installed on time and we're really glad we could make it happen. Don't hesitate to reach out if you ever need anything!
I spoke with Mark yesterday & he had William come by that same day. William was so wonderful, both in his expertise & personality.
He fixed the problem to our complete satisfaction and it is perfect now. Thank you so much for employing such a talented man.
Response from the owner:Anne, thank you so much for this! Really glad we were able to get William out to you the same day and get your stairlift sorted out quickly. I'll make sure to pass your kind words along to him. Don't hesitate to reach out if you ever need anything!
I called regarding an issue with our stairlift. Mark was extremely helpful, told me what the problem was over the phone and how to fix it on my own. I would highly recommend Mark and his team at the Stairlift Store!
Response from the owner:Ryan, thank you for the kind words! Glad we were able to get your stairlift sorted out over the phone — always happy to save a trip when we can. Don't hesitate to call if you ever need anything.
Thank you to Mark and William who were both professional, knowledgable and showed so much compassion. William did the installation and was so patient with my mother who suffers from dementia. I would highly recommend this company. -Daphne from Etobicoke
Response from the owner:Daphne, thank you so much for sharing this. It means a great deal to us. We understand how important it is to take a little extra time and care in situations like your mother's, and we're really glad William was able to make the experience a comfortable one for her. I'll be sure to pass your kind words along to him. Don't hesitate to reach out if you need anything else!
If you are looking for great stairlift chairs, these are the guys to go to! We have 2, and love them. We have had both of them for years. They make things so much easier for my Mum.
From installation, to repairs, these guys are the best in the business.
Mark always takes my calls, and answers any questions I have. If it’s something I can’t troubleshoot, he gets me the help I need.
Frank makes sure things get fixed and maintained. ( I have been known to accidentally break things lol ) Frank knows exactly what to do, and I am so grateful he gets things up and running so quickly.
This is great client service. Thank you Mark and Frank.
Response from the owner:Hayley, thank you so much for this, it really does mean a lot! We love that your Mom is getting so much out of her stairlifts and that they've made life a little easier for her. I'll make sure to pass your kind words along to Frank — he'll get a kick out of the "accidentally break things" mention! Don't hesitate to reach out anytime.
Quick,excellent service by Mark and great on site repair by William.
Response from the owner:Cathy, thank you for the kind words! Glad we could get your stairlift taken care of quickly for you. I'll pass your message along to William as well. Don't hesitate to reach out if you ever need anything!
I called the Stairlift Store and got a hold of Mark and he was very helpful with me and I corrected the problem Thank you so much for your help Mark
Response from the owner:Bryan, glad that I was able to help with your stairlift. Don't hesitate to reach out again in the future!
MARK AND GLEN WERE GREAT LIKE JORDAN AND PIPPEN LIKE SHAW AND KOBE THE BEST ONE TWO PUNCH TO GET THINGS DONE HONESTLY WITH INTEGRITY AND FULL TRANSPARENCY YOU GUYS ARE THE BEST 6 STARS OUT OF 5
Response from the owner:Enver, we appreciate the review — and the 6 stars! We'll take the Jordan and Pippen comparison any day. Really glad you had a great experience and that everything went smoothly. I'll pass the kind words along to Glen. Don't hesitate to reach out if you ever need anything!
Exemplary service. William is a great guy. He installed our lift a year ago very efficiently. We recently had a small issue (our fault) which he resolved in minutes. Most impressed.
Response from the owner:Michael, thank you for the kind words! Really glad William was able to get your stairlift sorted out for you so quickly. I'll be sure to pass your kind words along to him. Don't hesitate to reach out if you ever need anything!
Mark and William are a great team. Very responsive with next day service. William is an amazing and down to earth technician.
I would highly recommend them. Thank you
Response from the owner:George, thank you for the kind words! I'll be sure to pass them along to William as well. Glad we could get your stairlift issues sorted out quickly for you. Don't hesitate to reach out if you ever need anything.
My mom is visually impaired and had a small issue with her chairlift that she couldn't fix by herself. Marc went to my Mom's on the Family Day holiday to fix the issue. We can't thank Marc enough!
Response from the owner:Rachel, thank you for the kind words! Really glad we were able to get your mom's stairlift up and running quickly. Don't hesitate to reach out if either of you need anything regarding the stairlift.
My wife has enjoyed the convenience and very reliable stairclimer unit installed over 2 years ago by the Stairlift Store she finds the unit very safe and the installation and subsequent service have been prompt with any questions or uncertainties answered with courtesy and professionalism she and I highly recommend them
Response from the owner:Robert, thank you for the kind words — we really appreciate it. So glad to hear your wife has been happy with her stairlift and that everything has been running smoothly. We're always here if you ever need anything!
Mark was very responsive to my initial inquiry and visited our home promptly and gave us a quote on a straight stairlift for my mom. There was no pressure and no long presentation, just the facts. He was able to send William to our house within 2 days and had the stairlift installed within a couple of hours. William was very pleasant to deal with and even demonstrated how everything worked. All in all, I would recommend Mark and his team at The Stair Lift Store for your mobility needs.
Rick & Elaine Gunther
Response from the owner:Hi Rick - thank you for your review! I will be sure to pass your kind words on to William as well. Thank you for choosing us for your stair lift. And if you ever need anything else in regards to your lift please don't hesitate to reach out
Last summer my brother's wife passed suddenly. They had a chairlift that my brother wanted removed as quickly as possible. One call to The Stairlift Store and Mark took care of everything. Pleasantly, professionally and with empathy and compassion for my brother's situation. We could not be more thankful and grateful to Mark and his team.
We would not hesitate in recommending them to anyone needing the services that they offer.
Response from the owner:Hi Al - thank you for taking the time to write this review. I'm glad we were able to help you out and make things hassle free during this challenging time for you and your family. Have a great day :)
Very patient and knowledgeable. Truly a pleasure to work with. Fixed my problem over the phone and free of charge.
Response from the owner:Hi David - glad we were able to help with your stair lift. If anything comes up again please don't hesitate to call!
Everything has been done as promised! Frank done a great job on the install. The job was done fast and very profenally!super friendly people to work with! great job Frank!
Response from the owner:Hi Jim, thank you for the review. I will be sure to pass on your kind words to Frank. If you ever need anything else from us regarding your stairlift please don't hesitate to reach out.
Mark was very easy to work with selling our Acorn stairlifts. He was very polite and asked if we could drive them to his business. He ended up giving us more money than we asked, for our troubles. Highly recommend working with Mark and supporting a local business.
Response from the owner:Thanks Drew - really appreciate the review. And Thank you for dropping off the lifts. Have a great day
Mark came and installed my chair on Christmas Eve day... above and beyond what I expected! The chairlift has really changed my life. I cal it the Rocket Chair (even though it really doesn't go fast... it just sounds like it does!).
Response from the owner:Hi Greg, thank you for your review! Glad we were able to get this to you just before Christmas. Sounds fun "Rocket Chair" we may have to start using that term! If you ever ned anything regarding your stairlift just reach out. Thank you!
We had the Stairlift Store install our stairlift just prior to my wife's knee replacement surgery back in August. The service from start to finish was absolutely first rate. Mark arrived at our home and provided a very reasonable quote and shortly after arranged for it's installation. Everything was very smooth and the product worked perfectly. I would absolutely recommend this company to anyone considering having one installed in their home.
The professionalism, the quality, the service and the price were all outstanding. I am giving Stairlift Store a 5 Star rating.

Gary MacKay
Mississauga, Ontario
Response from the owner:Thank you very much, Gary! We’re glad we could install your stairlift in time for your wife’s knee replacement and help make her recovery safer and easier at home. If you ever need anything else regarding your stair lift you know how to reach us!
I highly recommend The Stairlift Store! My chair has been a great help in keeping me mobile in my home, and Mark is very responsive anytime I have questions or any issues come up. His friendly demeanour and sense of humour are an added bonus!
Response from the owner:Thank you so much, Barbara! We’re so happy to hear your stairlift has been a great help in keeping you mobile at home. We are always here if you have any questions or need support with your stair lift.
WOW! I didn't actually purchase from Mark but I was getting the run around from every company I tried and crazy high installation quotes. Mark took the time to give me great information, resources and ideas. His help was of tremendous value.
Response from the owner:Hi Alicia - Glad we were able to help give you some good information regarding stairlifts!
I had a great experience working with Marc at the Stairlift Store. I needed a few extra brackets for my Acorn stairlift, and Marc went out of his way to help me—even though it was a relatively small request. His willingness to take the time, answer questions, and make sure I had exactly what I needed really stood out.

On top of that, the quality of his work is excellent. It’s refreshing to deal with someone who truly cares about doing the job right and supporting their customers. I wouldn’t hesitate to recommend Marc and the Stairlift Store to anyone looking for reliable, high-quality stairlift service and installation.
Response from the owner:Thank you for the great review! We’re really glad Mark could help you with the brackets for your Acorn stairlift and make sure you had exactly what you needed. We truly appreciate your kind words about our stairlift service and quality of work. Thanks again for the recommendation — it means a lot to us!
Update…..had parent move in with us. Mark and the gang were amazing. They moved both lifts from Moms house to ours with care and had her set up in no time. Thanks so much!!!

Great price and even better service!! We called Mark and he came out right away, measured and quoted an exact price...no surprises. My parents had two units installed and are thrilled! Mark had the units installed right away for them. John and Adam were both great! My parents can now safely stay in their home. Thank you Mark for all of your help! We wouldn’t hesitate to recommend you and your company!
Response from the owner:Thank you so much for the wonderful review and update! We’re so glad we could safely move and reinstall your stairlifts and get everything set up quickly for your family. It’s great to hear your parents are happy and able to stay safe at home with their stair lift. We truly appreciate your kind words and recommendation — it means a lot to our team!
These guys are top notch.
Response from the owner:Thank you for the review Peter - if you ever need anything else from us regarding your stairlift please don't hesitate to reach out
Mark is a very kind a knowledgeable guy. He was able to provide me with valuable information on how to go about selling my stairlift.
Response from the owner:Hi Liam - thanks for the review. Glad I was able to provide a bit of help for you to sell your stairlift. Have a nice day
Working with Mark and his team has been a pleasure, highly recommend reaching out for assistance!
Response from the owner:Thanks for the review, Noah. And appreciate you leaving a review - I'm glad we were able to assist with your stairlift. Thanks again
These people are so kind and understanding. I totally recommend them.
Response from the owner:Thank you Jackie - if you ever need to reach out again for anything regarding your stairlift please don't hesitate. Thanks again
As a caregiver for my mom, I can’t say enough about the outstanding experience we had with this chairlift installation company. From the very first call, their team was kind, responsive, and truly understood the urgency of our situation. Communication was clear and consistent, and they went above and beyond to make the entire process stress-free for us.

The installation was completed quickly and professionally, with great care taken to ensure Mom’s comfort and safety. The technicians were respectful, patient, and took the time to explain how everything worked.

It’s rare to find a company that combines efficiency with genuine compassion — and this team truly does. The difference this chairlift has made in my mom’s daily life is incredible. Highly recommended for anyone looking for dependable, caring service.

— Caroline Marshall
Response from the owner:Thank you, Caroline, for your wonderful review. We’re very glad to hear that our team’s quick response, clear communication, and compassionate approach made the stairlift installation process easier for you and your mom. Knowing the stairlift is already improving her day-to-day comfort means a lot to us. If you ever need anything — support, maintenance, or questions — we’re here to help. Thank you again for choosing us.
If your looking for a stairlift the search is over. Mark and his team are very professional and communicate clearly. From install date to de-install they were very responsive. Fair prices as well!

Thank you Mark and the stairlift team for making it easy!
Response from the owner:Thanks so much, Fervin! We’re glad we could make your stair lift install and removal smooth and stress-free. We always aim to provide clear communication, professional service, and fair pricing. We really appreciate your kind words!
We contacted Marc for a quote on a stairlift, his quick response and detailed quote quickly lead us to go ahead and purchase the stairlift for my elderly parents.
The turn around was less then 24 hrs and we had an awesome stairlift installed in their 3 level home.
William was so kind and patient explaing the stairlift to my parents in a way they comprehend, after he installed it,(in 2 hours). I would highly recommend them. Thank you for making this life changing process so awesome!
5 Stars!
Response from the owner:Thanks, Michele! We’re so glad we could provide a quick quote and install your parents’ stair lift smoothly. And I will be sure to pass your kind words on to William as well! We aim to make every stair lift installation and service easy and stress-free. We really appreciate your recommendation! If you ever need anything else regarding your stair lift please don't hesitate to reach out!
Great experience and super fast! So happy with the installation of 2 stair lifts for my mom. Mark knew our urgency and got the job done the day after contacting him. (Two separate times ) Installation was quick and clean with William. He was very informative and took the time to demonstrate the stairlift to my mom. Very satisfied:)
Response from the owner:Thanks so much, Rita! We’re so glad we could help with your mom’s stair lift installations and get everything set up quickly. I will also be sure to pass your kind words on to William! I'm glad that we were able to make the process smooth and stress-free, and it’s great to hear you were happy with the service. We really appreciate your kind words! If you need anything else regarding your stair lifts in the future please don't hesitate to contact us!