The Stairlift Store

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(905) 977 8472

Upgrading Your Straight Stairlift

Batteries, Rails, and Comfort Options

A straight stairlift is one of the most reliable ways to maintain independence at home. Over time, technology evolves, offering upgrades that improve safety, comfort, and usability.

At The Stairlift Store, our certified technicians have decades of hands-on experience helping homeowners across Canada upgrade their stairlifts to meet modern standards and personal needs.

Battery Upgrades

The battery is the heart of any stairlift. Older batteries lose capacity over time, which can reduce travel distance or slow operation. Upgrading to a modern lithium-ion battery can:

  • Restore full performance and travel distance
  • Reduce downtime caused by low charge
  • Ensure smooth, safe operation

Our technicians assess your existing stairlift and recommend the most reliable replacement battery for your model. This ensures that every ride is safe, comfortable, and dependable.

Rail Improvements

Rails are crucial for smooth, safe stairlift movement. Depending on wear or changes in your home, rail upgrades may include foldable or space-saving rails for narrow staircases or extended or custom rails for modified stair layouts.

Professionally installed rails guarantee efficient operation while maintaining compliance with manufacturer safety standards. Our team ensures every upgrade meets technical specifications so your stairlift remains safe and reliable.

troubleshoot stairlift

Comfort and Accessibility Enhancements

New features can make a stairlift easier and more comfortable to use. Some popular options include:

  • Swivel seats for easier boarding and exiting
  • Adjustable seat heights for personalized comfort
  • Enhanced armrests and footrests for extra support
  • Custom upholstery to match your home’s interior

clean and maintain stairlift

Safety Considerations

Safety is always the top priority when upgrading a stairlift. Every modification we perform is designed to comply with modern safety standards. Our technicians carefully check seat belts, sensors, and braking systems to ensure the lift operates reliably. Upgrading your stairlift with certified professionals not only improves performance but also gives peace of mind for you and your loved ones.

Wrap Up

Upgrading a straight stairlift can significantly improve performance, safety, and comfort. See our range of straight stairlift models and discover your ideal upgrade.

Mark Glenney

Over 1000 Stairlifts Installed In GTA

Mark & the team have installed over 1000 Stairlifts, so you can count on us to do the job right. We understand the difficulty of this transition, so we go the extra mile to show that we care. Always transparent about our process and pricing, we’re here to answer any questions about your new mobility solution.

Contact us to get started!
Caroline Marshall Realtor
As a caregiver for my mom, I can’t say enough about the outstanding experience we had with this chairlift installation company. From the very first call, their team was kind, responsive, and truly understood the urgency of our situation. Communication was clear and consistent, and they went above and beyond to make the entire process stress-free for us.

The installation was completed quickly and professionally, with great care taken to ensure Mom’s comfort and safety. The technicians were respectful, patient, and took the time to explain how everything worked.

It’s rare to find a company that combines efficiency with genuine compassion — and this team truly does. The difference this chairlift has made in my mom’s daily life is incredible. Highly recommended for anyone looking for dependable, caring service.

— Caroline Marshall
Fervin
If your looking for a stairlift the search is over. Mark and his team are very professional and communicate clearly. From install date to de-install they were very responsive. Fair prices as well!

Thank you Mark and the stairlift team for making it easy!
Response from the owner:Thanks so much, Fervin! We’re glad we could make your stair lift install and removal smooth and stress-free. We always aim to provide clear communication, professional service, and fair pricing. We really appreciate your kind words!
Michele
We contacted Marc for a quote on a stairlift, his quick response and detailed quote quickly lead us to go ahead and purchase the stairlift for my elderly parents.
The turn around was less then 24 hrs and we had an awesome stairlift installed in their 3 level home.
William was so kind and patient explaing the stairlift to my parents in a way they comprehend, after he installed it,(in 2 hours). I would highly recommend them. Thank you for making this life changing process so awesome!
5 Stars!
Response from the owner:Thanks, Michele! We’re so glad we could provide a quick quote and install your parents’ stair lift smoothly. And I will be sure to pass your kind words on to William as well! We aim to make every stair lift installation and service easy and stress-free. We really appreciate your recommendation! If you ever need anything else regarding your stair lift please don't hesitate to reach out!
Rita
Great experience and super fast! So happy with the installation of 2 stair lifts for my mom. Mark knew our urgency and got the job done the day after contacting him. (Two separate times ) Installation was quick and clean with William. He was very informative and took the time to demonstrate the stairlift to my mom. Very satisfied:)
Response from the owner:Thanks so much, Rita! We’re so glad we could help with your mom’s stair lift installations and get everything set up quickly. I will also be sure to pass your kind words on to William! I'm glad that we were able to make the process smooth and stress-free, and it’s great to hear you were happy with the service. We really appreciate your kind words! If you need anything else regarding your stair lifts in the future please don't hesitate to contact us!
Rod Elliott
I think the best thing anyone can say about a business is that they are trustworthy and competent. Mark and his crew (William) who installed the unit are just that, in spades. I'm glad I called them doing so saved my mom money. Five stars for sure. Thanks guys.
Response from the owner:Thanks so much, Rod! We really appreciate your kind words. And I'll be sure to pass them on to William as well. I'm glad were able to install the stair lift and help your mom save some money along the way. It means a lot to hear you found our team trustworthy and dependable — that’s exactly what we aim for with every stair lift service.
Harold Lovell
mark from your stairlift store was more then professional he took the time to explain all options and understood our position of living on retirement income he was able to obtain a used stairlift chair at a much more affordable cost we are truly grateful thanks again
Response from the owner:Thanks so much, Harold! We’re really glad we were able to help find the right stair lift option for your home and budget. We know how important it is to keep things affordable, and we’re happy you had a great experience with our service. Thanks again for choosing The Stairlift Store!
Heather Coe-Goulet
Such great service and equipment!
Response from the owner:Thank you for taking the time to leave a review Heather! Please don't hesitate to reach out in the future for anything regarding your stair lift!
David Cullen
All I can say is amazing. Both of my parents are not able to manage stairs. Today I was at the house and Dad had tried to contact Acorn Canada for 3 days with no response even though they pay 1400.00 a year for a maintenance plan. I thought I found an emergency number for Acorn but it was Mark from the stairlift store. He walked me thru a simple repair and the lift is working ok until we get a proper repair. Mark is incredible and once we are done with out Acorn contract we will use him from now on. Thank you Mark
Response from the owner:Thanks so much, David! We’re really glad we were able to help get your parents’ stair lift working again and walk you through the quick fix. Reliable stair lift service makes all the difference, and we appreciate your kind words and trust. We’ll be happy to help your family with any future stair lift needs!
Wayne Arthur
Thank you Mark for going over and above in trying to solve my dad's chairlift problem unfortunately it needs to be reprogrammed , but thank you for figuring that out for us saved another of a serviceman having to come out and waste his time trying to figure it out now hopefully he can come and reset it so my dad can have his chair back. Thanking you very much debbie
Response from the owner:Thank you for taking the time to leave a review! We’re happy we could help troubleshoot your dad’s stair lift issue and save an extra service visit. We really appreciate you taking the time to share your experience! And if you have any further questions regarding your stair lift please don't hesitate to reach out.
John S
All of the staff at the Stairlift Store are professional, timely, and efficient. They made this necessary piece of equipment, a wonderful addition to the needs of my parents from installation to removal. Personally, I would highly endorse the Stairlift Store. You will be more than satisfied.
Response from the owner:Thanks so much, John! We’re really glad to hear you had a great experience with your stair lift install and service. Our team always aims to make things easy and stress-free for families, I'm glad to know your parents are happy with the result.
Vonne maclam
Mark gave me all the accurate info I needed. Was very upfront and guided me in the best direction for the product that met my needs. His technicians that came to install the stairlift was very knowledgeable and very professional. This is a great company to deal with. 10 out of 10 for sure. Thank you so much.
Response from the owner:Hi Vonne, Thank you for taking the time to leave a review. I will be sure to pass on your kind words to the team here. We strive to provide the best service and install for stairlifts - and are always 100% up front about all the costs and details - so that you can be as certain as possible before making this decision. If you have any questions in the future regarding your stair lift please don't hesitate to reach out.
J O
WOW! What an amazing team. My Acorn Stairlift, as for many people, is a lifeline and at around 10:30 this morning it came to a stop. Yeah, wouldn't move. Did the usual reset and checked that nothing was stuck under the chair, but no joy. At 11:00 I phoned The Stairlift Store for service. This week possibly? Within 24 hours perhaps? But less than an hour later super-tech FC phoned to say he would be at our door in Guelph in the next 30 minutes. Talk about relief, this was amazing service.

Problem diagnosed and fix completed. This really helpful and pleasant gentleman checked to make sure other likely culprits were functioning as they should and then did a return test run to confirm he was satisfied.

Satisfied? My partner and I were delighted. What fantastic service. THANK YOU SO VERY MUCH.
JO and MO
Response from the owner:Thank you for taking the time to leave this review. We are happy that we were able to help diagnose the issue with your stairlift. We know it's a big deal when the chair lift stops working! If you have any questions regarding your stairlift in the future please don't hesitate to reach out
Johanne Chamberlain
I called this morning, they came within 30 minutes, and hour later the stair lift was installed. Very professional and friendly . I have never had service that great. Awesome.
Response from the owner:Hi Johanne, Thank you for writing this review. Glad to hear you were pleased with our level of service. We always try to do our best. If you have any questions regarding your stairlift please don't hesitate to reach out. Thank you
Peter Southall
Sunday service request responded to promptly after a mishap Saturday evening. You can’t really expect much better than that.
Response from the owner:Hi Peter - thanks for your review. We try to do our best providing stairlift service as quickly as possible. We know having the stairlift available for use is important!
Joseph DeOliveira
Service from Justin was/is top notch. Second to none!!
Gerry DC
We were recommended to contact the Stairlift Store by a family member that had been happy with their service. Mark provided prompt, friendly, and knowledgeable advice to help us acquire a reconditioned stairlift. We had an installation appointment set up for a few days later, but Mark called back and said that Glen, the installation and service technician, would be willing to come in a couple days earlier on a Saturday, if that was helpful. That was a tremendous help, and Glen provided a quick, clean, professional, and friendly service install. He demonstrated how to use the stairlift, watched to make sure our family member could use it properly, and even came back inside before leaving, to answer a few more usage questions. We were very impressed, have had no issues with it, and guests with some mobility issues have also had a chance to use the stairlift when visiting. We highly recommend Mark and his Team!
Response from the owner:Hi Gerry, Thank you taking the time to leave such a kind and detailed review. I will also be sure to pass your kind words on to Glenn as well - he's an excellent member of our team. That's great to hear that we were recommended by a family member. We take pride in providing trustworthy and quality service to all our customers. If you ever need anything else regarding your stairlift please don't hesitate to reach out. Thank you
RB
I found all of the staff at The Stairlift Store from sales to installation to be professional & compassionate. The recommended stairlift met our needs perfectly.
Response from the owner:Thank you for taking the time to leave a kind review. I'm glad we were able to meet your needs regarding your stairlift. We strive to provide professional and caring service everyday!
Christine Davey
Excellent experience dealing with Mark and the Stairlift store. Highly recommend.
Response from the owner:Hi Christine, Thank you for taking the time to leave a review. I'm glad to hear you had an excellent experience with us for your stairlift. Please don't hesitate to reach out anytime if you need any further assistance with your stairlift. Have a nice day
Nancy Armstrong
Frank who installed our stairlift was prompt and professional and very polite.
Job well done.
I have already recommended your company to another person.
Margaret Armstrong
Response from the owner:Hi Margaret & Nancy, Thank you for the kind review. I will be sure to pass your kind words on to Frank as well. If you ever need anything else regarding your stairlift - or just have a question please don't hesitate to reach out. Thank you
Vincenzo LoGiudice
Great customer service! Mark was wonderful!
Just drove to Burlington and the guy hooked us up! Your a life saviour !
Response from the owner:Hi Vincenzo, Thank you for your kind review, and for trusting us to take care of you and your stairlift. If you have any further questions about your stairlift just reach out. Thank you
BTC
They go above and beyond right from the first phone call to get a quote, to installation and service is exceptional.
Definitely a reputable caring and honest company to deal with.
Response from the owner:Thank you taking the time to write a review. We're so happy you had a great experience with us for your stairlift!
Wendy Soyka
I would highly recommend The Stairlift Store for anyone requiring in home assistance with mobility. Glen did an amazing job in installing our lift - understanding of our needs and beautiful results which were up in running in a few hours. It has made all the difference in my navigating around our home comfortably. Thank you Mark and Glen!
Response from the owner:Hi Wendy. Thank you for your review. I will be sure to pass your kind words on to Glen as well. Thank you for choosing us for your stair lift and please don't hesitate to reach out if you have any questions in the future.
Rick Williamson
If there is ever a Saint of chairlifts,Mark definitely has my vote! He can translate DYI garble into chairlift geekspeak with amazing ease.Unruffled,courteous,understanding same day service with a price that was virtually non existent.Thank you again Mark for being the nice guy I was told you were.
Tina De Feo
If you are looking to install a stairlift I highly recommend The Stairlift Store. Mark was polite and professional. Quickly returned my phone calls and messages. He was patient in answering all the questions we had.
Frank did a great job installing the 2 stairlifts and explained step by step how to use it.
Kevin White
After being ignored by Acorn for 2 hours, by luck I called the stairlift store and left a message. Within minutes ON A SATURDAY Mark called me back and came by within the hour to help me out. He gave me a work around so my mother would not be put at risk. Best service call rate. Half the Acorn cost. You want to do business here. Best in class.
This the second review:
So Mark saved the day once again. My 97 year old mother got stuck in the basement. Lucky there is a phone to call me. So I came running.
After some words with Mark I was able to understand the problem and come up with a solution on my own. I called him back to report my success so he will have a solution in his back pocket for an unusual problem. I rarely post a review but I can't say enough good things about the stair lift store.
Response from the owner:Hi Kevin, Glad we were able to help with your acorn lift. If you have any other questions about your stairlift don't hesitate to reach out.
Trivéa Isaacs
Heartfelt appreciation to Mark at the Stairlift Store. My mother's stairlift (installed 15+ years ago) suddenly stopped working. The battery was fully charged, the safety sensors were responsive, yet the unit did not display any error codes and would not move in spite of my husband's best efforts. We left a detailed message at the Stairlift Store, and Mark returned our call within 15 minutes. He patiently walked my husband through several steps, diagnosed the problem, and guided us through the resolution. We are extremely grateful to Mark for his support. Mark cares about people, and we would whole-heartedly recommend him and the Stairlift Store to anyone. Exceptional Customer Service!
Annika Parker
Friendly and helpful! Mark took my phone call on a Saturday and help me trouble shoot issues with my mum's stairlift- (I wasn't even sure where it had purchased it from, but he helped me regardless)
Saved me an expensive service call!
Definitely recommend the Stairlift Store!
Christine Rbion
Big shout out to William from The Stairlift Store for superior customer service. He arrived to troubleshoot my parent's Stairlift and found it was in working order. He took the time to answer all questions and let my dad do a test run on the unit. William was so friendly and patient while re-educating the family on the correct operation including when to use the remote. His clear communication and personable manner made our experience fantastic. The owner Mark has great employees.
gare black
Thank you to the staf at The Stairlift Store for there prompt and concise response to our needs.
Joe Murphy
I would very much recommend Mark and the Stairlift Store. I was able to get Mark to do a home inspection and provide a quote and then arrange installation on the same day. Totally amazing. The installation went fantastic. Like I said to the installation technician, I should have called Mark a year ago. My mother is going to love her new stairlift.
Response from the owner:Hi Joe. Thank you for your kind review. I am so glad you're happy with the stair lift we provided - and I hope your Mom is pleased too. If you have any future questions regarding your stair lift please don't hesitate to reach out. Thank you.
Mike Sharples
You guys are life savers. The call and installation in one day.👍😊
Response from the owner:Hi Mike - glad we were able to help and provide a quick turnaround with your stair lift. Thank you for taking the time to leave a review.
Lynne Neyers
I phoned all worried about my stairlift. It had stop working. Mark arranged on a Friday afternoon to have my machine serviced. Frank, the service person came by 3 pm. He was polite, professional, and still had a sense of humour on a Friday afternoon on his last call of.the day. Thank you Frank!!!You can not go wrong with this company. Excellent, kind,and professional owner and technicians. I have been a client since 2018, and they have always stood behind their equipment. You will feel you are in capable, caring hands.
Lynne Neyers
Response from the owner:Hi Lynne. Thank you for your kind review. I'm glad to hear that Frank was able to help with your stair lift. I will be sure to pass your kind words on to him. Thank you for trusting us with all your stair lift needs since 2018.
Steve Watt
The Stairlift Store proved to be a customer focused supplier of stairlifts. I recently had the pleasure of dealing with Mark for replacement parts for my Mother's lift. They were understanding and professional and went above and beyond my expectations. Thank you for your kind assistance, Mark.
Highly recommended.
Response from the owner:Hi Steve - thank you for your kind review. Glad we were able to assist with the replacement parts for your Mom's stair lift. Please don't hesitate to reach out in the future if you need anything else.
L F
For excellent customer care and expedient quality workmanship, the StairLift Store does not disappoint. Kudos to the team! We received our quote in the morning and by mid-afternoon our stairlift was installed with perfection!
Thank you, Mark and Frank! We couldn't be more pleased!
~Filice family
Response from the owner:Thank you for your kind words. I will be sure to pass them on to Frank as well. Thank you for choosing us for your stairlift. And if you have any questions in the future please don't hesitate to reach out.
Gillian Barrett
I will absolutely recommend Mark and the Stair Lift Store to everyone.
I called Mark on Thursday looking for a used stair lift for my Mom. She has terminal cancer and recently got sick with pneumonia. We needed this stair lift put in as soon as possible, for the best price possible. Mark was amazing and told me he had a few used lifts available, one that would fit our space and needs perfectly. He also told me that they would be happy to come and take measurements that day and install the lift on the next day, Friday.
Friday morning at 9am, Frank called me to say he was loaded up, on the way and would arrive by 10am as I live in Guelph. He was right on time. He came in the house, had a quick look and told me he could have our lift installed in an hour. I sat down and watched some TV and before I knew it, Frank was done! He was friendly, professional and efficient. Done in an hour bang on, if not a few minutes less. Frank then showed me how to use the lift, explained codes on the unit, explained best cleaning practices and told me if I have any problems or questions to just call and let them know.
This process took less than 24 hours from my first phone call to Mark to Frank finishing installation.
I couldn't have asked for a quicker, smoother more pleasurable experience. This lift will make a huge difference for my Mom still having some independence in the house. It also means that she doesn't need to waste energy trying to get up and down the stairs or feel like a burden on us needing help to get around.
Thank you so much Mark and Frank for making this so easy for us.
This will absolutely change my Mom's life in the best way.
Response from the owner:Hi Gillian. Thank you for your kind words and detailed review, I will pass this on to Frank as well. We are so glad that we could help you and your Mom during this difficult time. We pride ourselves on our responsiveness and try to take care of everyone as quickly as possible. Thank you for choosing us for your stair lift. And if you have any questions regarding your stair lift in the future please don't hesitate to reach out.
Anthony Sanna
Thanks for the professional, same day service. Much appreciated.
Response from the owner:Hi Anthony - thank you for your kind review. Glad we were able to assist with your stairlift. Have a nice day
ken robb
Mark and the Stair Lift Store in Hamilton were just superb in getting a stair lift in our house for my wife. I sent a message through the website on Sunday and we had the lift installed by Glen on Monday morning all the way down in Port Dover. I have never experienced such responsive customer service ever. Mark made this so easy and Glen, who has serviced this stuff for a long time, was ultra efficient. My wife was struggling with the stairs, but problem solved inside of a day. What a great business!!
Response from the owner:Hi Ken - Thank you for your kind review. We pride ourselves on our responsiveness. And I will be sure to pass your kind words on to Glen as well. Thank you for choosing us for your stair lift. And if you have any questions in the future regarding your stair lift please don't hesitate to reach out. Thank you.
maureen flynn
The Stair lift Store installers were so respectful and professional in their service to me. They worked together well, worked quickly and showed me how to operate the lift. They were clear in explaining the warranty and how to receive a service call if needed. This was so important to me as I was trying to deal with the fact that I needed a stair left. Their help was immeasurable. Thank you!
Response from the owner:Hi Maureen. Thank you for your kind review. I will pass on your kind words to the team as well. If you ever need any further assistance with your stair lift please don't hesitate to reach out. Thank you.
Wendy M
This company is amazing-110%. You will not get better quality service and professionalism anywhere else. I don't write reviews, but I had to in this case. Honestly from the installation to maintenance of the chair has great. Thank you Mark and staff!
Response from the owner:Thank you for the kind review Wendy. So glad you were happy with our service for your stair lift. And thank you for also taking the time to write this review - even though you normally don't write reviews. We appreciate it.
paul Morris
I am located in Brantford and am having some minor problems with my chair lift. I called the chair lift store and was pleasantly surprised when Mark suggested I try a few minor adjustments myself. I appreciate the helpful advice and saved a service call thanks to Mark. Paul Morris
Response from the owner:Thank you for your kind words Paul. Glad we were able to assist you with your stair lift. If you have any further questions please don't hesitate to reach out.
Gurjot Singh
Great Experience with Stair Lift Store & Mark!

I recently reached out to Stair Lift Store to inquire about a stair lift, and even though I didn’t visit the store in person, my experience over the phone was excellent. Mark was incredibly helpful, knowledgeable, and patient in answering all my questions. He took the time to explain different options, pricing, and installation details, making the whole process easy to understand.

Even without seeing the products in person, I felt confident in their quality and service just from my conversation with Mark. It’s clear that customer satisfaction is a top priority for him and his team. If you’re looking for a reliable stair lift provider with outstanding service, I highly recommend Stair Lift Store!
Response from the owner:Hi Gurjot. Thank you for your kind and thorough review. I'm so happy to hear you felt comfortable with us from our phone conversation, and ultimately the stair lift installation. You're right, customer satisfaction is a top priority for everyone at The Stairlift Store. I'm very glad to hear you appreciate that too. If you have any future needs regarding your stair lift please don't hesitate to reach out. Thank you
conventbaker
Service was fast & professional - our home has two flights of stairs & a landing - this is perfect for our needs A+
Response from the owner:Thank you for your kind review. And for adding pictures! I'm very happy that the two stairlifts are working well and provided a suitable solution for you. Please don't hesitate to reach out regarding any future need regarding your stair lifts. Thank you
John Smith
Had our starlift for over a year and recently had a small malfunction. Called and repair people were at my door in less than 1 hour. Totally fix minor problem in 30 minutes. Now that is service. Very professional people and can't rate them high enough. Recommend them 100%. The Stairlift Store, only place to buy. Thanks again guys.
Response from the owner:Hi John, Thank you for your kind review. I'm glad we were able to have everything sorted out so quickly! It's something that we focus on and it's so nice to hear that you appreciate that. If you need anything else regarding your stairlift please don't hesitate to reach out. Thank you
Donald Moore
Mark and his installation crew installed a second stairlift in our home and came back several times till we were happy with it. They are tops in their field!
Response from the owner:Hi Donald, Thank you for your kind review. It's important to make sure that all clients are happy with their stairlift - and you were no exception! If you have any questions or concerns about your stair lift in the future please don't hesitate to reach out. Thank you
Rina Jain
Got stair lift installed !
A life saver , done by most professional people !
Very pleased with the product and excellent service !
Very helpful and explained everything !
Totally satisfied !
Rina Jain
Response from the owner:Hi Rina, Thank you for your kind review. We pride ourselves on being professional and I will pass on your kind words to the rest of the team here. If you have any questions or issues with your stair lift in the future please don't hesitate to reach out. Thank you
Mountain w Studio
I just wanted to leave a comment here about the most amazing service we received from Mark in the installation and the helpful advice that he gave regarding our acorn stairlift . He was readily available by phone to help us trouble shoot our lift issues , even though it had been four years since the install. Highly recommend this company!!
Response from the owner:Thank you for the kind review. We always try to be accessible for clients reaching out. We understand how important a working stairlift is! If you have any questions or concerns about your stair lift in the future please reach out. Thank you
Fran Szypula
If I could have given this company ten stars, I would have!! Very professional and efficient. Our 20+ year old stairlift had not been working for some time. William arrived at our home to provide a quote for a new one (or possibly a used one). But on assessing the situation, he suggested that we try a new battery (we had been told by another company that batteries for our older model lift were no longer available).
William went out to his car, obtained a new battery and in no time, had it installed!! The stairlift now works perfectly!! So refreshing to work with a company that values honesty and integrity!! We highly recommend this company!
Response from the owner:Hi Fran, Thank you taking the time to leave a review. I'm so glad to hear that William was able to find an appropriate (and low cost) solution to the issue with your stair lift. If you have any questions in the future about your stair lift please don't hesitate to reach out. Thank you
Dave Thomson
Just had a really informative chat with Mark regarding my equipment situation at home, really nice fellow and Mark provided me with some valuable info in how to proceed. If in the future I need new equipment you can rest assured I will be giving Mark a call back. Service like this is hard to find nowadays.
Response from the owner:Hi Dave, Thank you for your kind review. Please don't hesitate to reach out again for any questions regarding your stair lift.
Sharon Fair
Thank you Mark, William and Frank for your wonderful customer service. You have all been a pleasure to deal with.
-Larry & Sharon
Response from the owner:Hi Sharon, Thank you for the kind review, Sharon & Larry. I will be sure to pass your kind words on to William & Frank as well. If there's anything else you need regarding your stair lift please don't hesitate to reach out!
Michael Hardman
I recently needed a part for my Acorn Superglide 120 stair lift, and I was fortunate to deal with Mark. His expertise and willingness to help were second to none. Mark went above and beyond to ensure I got exactly what I needed, providing clear advice and guidance throughout the process. The part arrived quickly, and my stair lift is now working perfectly again. It’s rare to find such excellent customer service these days, and I can’t thank Mark enough for making what could have been a stressful situation so simple. Highly recommend!
Response from the owner:Hi Michael, Thank you for the kind review. I'm glad we were able to assist with your stairlift. Please don't hesitate to reach out with any further questions regarding your stair lift