The Stairlift Store

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Stairlift Installation: What to Expect

Need help with stairlift installation? The Stairlift Store provides professional stairlift installation, service, and support across Ontario.

A stairlift can make it easier and safer to move between floors, but proper installation is important. The stairlift must be measured, fitted, tested, and adjusted correctly so it works safely for the user and the home.

This guide explains how stairlifts are installed, what requirements are needed, how long installation usually takes, and why professional stairlift or chair lift installation matters for safety.

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How Are Stairlifts Installed?

Stairlift installation starts with checking the staircase layout and choosing the right stairlift type. A straight staircase usually needs a standard straight rail, while a curved staircase, landing, or multi-level staircase may need a custom rail.

In most homes, the stairlift rail is attached to the stair treads, not the wall. Once the rail is secured, the chair or carriage is fitted to the rail and tested for smooth movement, charging, stopping points, safety sensors, remote controls, and user comfort.

A professional installer also checks that the stairlift is positioned safely at the top and bottom of the stairs so the user can get on and off comfortably.

Stairlift Installation Requirements

Before a stairlift is installed, the staircase and home layout need to be checked. Most homes can accommodate a stairlift, but the right model and setup depend on the space available.

Important stairlift installation requirements include:

  • Staircase width
  • Number of steps
  • Straight, curved, or multi-level staircase layout
  • Top and bottom landing space
  • Nearby power outlet or charging location
  • Indoor or outdoor installation area
  • Doorways, railings, walls, or obstacles near the stairs
  • User height, weight, and mobility needs
  • Whether the stairlift will be new, used, rental, straight, or curved

A home assessment helps confirm which stairlift will fit, where the rail should be placed, and whether any special features are needed for safety or comfort.

Professional Stairlift Installation Process

Most professional stairlift installations follow a simple process.

1. Home Assessment: The installer checks the staircase, landing space, nearby obstacles, and user needs. This helps determine whether a straight, curved, used, rental, or outdoor stairlift is the best fit.

2. Staircase Measurements: The staircase is measured for rail length, angle, step count, landing space, and clearance. Curved stairlifts require more detailed measurements because the rail is custom-built.

3. Rail Installation: The rail is positioned along the staircase and secured to the stair treads using brackets. Proper rail placement helps the stairlift move smoothly and safely.

4. Chair Setup and Safety Testing: The chair or carriage is fitted to the rail. The installer checks the seat, footrest, controls, charging contacts, obstruction sensors, seat belt, remote controls, and start/stop movement.

5. User Demonstration: Before the installation is complete, the user or family member should be shown how to operate the stairlift safely, including how to sit, use the controls, swivel the seat, fold the footrest, and charge the unit.

How Long Does Stairlift Installation Take?

A straight stairlift can often be installed within a few hours once the correct unit and rail are ready. Curved stairlifts usually take longer because the rail is custom-made for the staircase.

Used stairlift installation depends on the condition of the unit and whether the rail is compatible with the staircase. Outdoor stairlifts may also take longer depending on the exterior layout and weather-resistant setup.

Can You Install a Stairlift Yourself?

Some people search for how to install a stairlift themselves, but stairlift installation should be handled by a trained professional.

A stairlift must be measured, mounted, aligned, tested, and adjusted correctly for safe daily use. Improper installation can affect rail alignment, charging, stopping points, weight support, user comfort, and long-term reliability.

Because a stairlift is used for mobility and fall prevention, professional installation is strongly recommended.

Does a Stairlift Attach to the Wall or Stairs?

Most stairlifts are attached to the stair treads, not the wall. This means a stairlift can often be installed without major wall renovations.

The rail is supported by brackets secured to the steps, and the chair travels along the rail. The exact mounting method depends on the stairlift model, staircase type, and installation requirements.

Stairlift Installation Cost

Stairlift installation cost depends on the stairlift type, staircase layout, rail requirements, model, condition, and whether the stairlift is straight, curved, used, rental, or outdoor.

Straight stairlifts are usually more affordable because they use a standard rail. Curved stairlifts usually cost more because they require a custom rail and more detailed installation work.

Installation may be included in a stairlift quote, but this depends on the provider, delivery needs, staircase layout, and whether extra adjustments are required.

For a full breakdown, visit our stairlift pricing guide or use our stairlift cost calculator.

Why Choose The Stairlift Store?

Local Stairlift Help Across Southern Ontario

The Stairlift Store helps homeowners across Ontario choose, install, and service stairlifts for safer home accessibility.

Over 1000 Stairlifts Installed Across the GTA

Our team has helped many families improve home accessibility with professional stairlift installation, service, and support.

New, Used, and Rental Options

We offer different stairlift options to help match your budget, staircase layout, and mobility needs.

Straight, Curved, and Outdoor Solutions

Whether your staircase is simple, narrow, curved, outdoor, or multi-level, we can help determine which stairlift may fit your home.

Honest Pricing Guidance

We explain what affects stairlift prices, what may be included in your quote, and which option makes the most sense for your situation.

Professional Installation

Proper installation matters. Our team installs stairlifts carefully so they are safe, secure, and ready for everyday use.

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Mark Glenney

Need Help With Stairlift Installation?

Not sure which stairlift is right for your home? The Stairlift Store can assess your staircase, explain your options, and provide professional stairlift installation across Ontario.

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Frequently Asked Questions

Can you install a stairlift yourself?

Stairlift installation should be handled by a trained professional. A stairlift must be measured, mounted, aligned, tested, and adjusted correctly for safe daily use.

How long does it take to install a stairlift?

A straight stairlift can often be installed within a few hours once the correct unit and rail are ready. Curved stairlifts may take longer because the rail is custom-built for the staircase.

Does a stairlift attach to the wall?

Most stairlifts attach to the stair treads, not the wall. This allows many stairlifts to be installed without major wall renovations.

What are the requirements for stairlift installation?

Common requirements include enough staircase width, top and bottom landing space, proper rail fit, nearby charging access, and a stairlift model suitable for the user’s mobility needs.

Can a used stairlift be installed?

Yes, a used stairlift can sometimes be installed if the unit is in good condition and compatible with the staircase. Used straight stairlifts are usually easier to reinstall than used curved stairlifts.

Is electrical work required for stairlift installation?

Many stairlifts use battery-powered operation with a charging point. A nearby power outlet is usually needed for charging, but major electrical work is not always required.

Michael O'Doherty
Been in construction 35 years myself, both sides of Service relationships, if you are in the market GIVE MARK a call, straight up good man.
Response from the owner:Thanks for the review Michael!
Donna Rowe-Hale
A lot of positive from the entire staff ! Mark is a wonderful man & 100% trustworthy, he really knows his product . I was so impressed with William who came & measured & discussed the chair lift , never did either gentleman try to push me into purchasing . I didn’t hesitate & William installed my chair . He demonstrated how it worked & made sure I was comfortable with the operating of the chair !
I love the chair it allows me to stay in my home which was the most important thing .
I highly recommend the company & Mark & William
Donna Hale
Response from the owner:Thank you so much, Donna! It was truly a pleasure working with you, and I'll make sure William sees your kind words — he'll be thrilled! Our goal is always to make sure our customers feel informed and comfortable, never pressured, so it means a lot to hear that came through. Most importantly, we're so happy your stair lift is allowing you to stay in your home. That's what it's all about! Wishing you all the best!
shazia kamran
Our chair lift had a technical issue and we needed to get it fixed as soon as possible and Mark came on the same day to fix it .
Stair lift store and Mark are not like so many other stair lift companies who are charging for even minor repairs. I am so great full that I found such community oriented people who aim at helping out rather than just minting money for the services.
They are trustworthy and will suggest you ways to save money rather than making money out of you.
Response from the owner:Shazia, thank you so much for the kind words! We always try to do right by our customers and we're glad that comes through. Really happy we could get your stairlift fixed up same day. Don't hesitate to reach out if you ever need anything!
Mark Fortier
Mark was extremely helpful getting our Acorn back up and running again. He was professional and courteous, and able to track the issue in a prompt manner. I highly recommend!
Response from the owner:Mark, thank you for the kind words! Glad we were able to get your stairlift back up and running quickly. Don't hesitate to reach out if you ever need anything!
Kevin Hammel
Great service! We had a deadline and The Stairlift Store did everything to meet and exceed our expectations.
Response from the owner:Kevin, thank you for the kind words! We know how important it was to get the stairlift installed on time and we're really glad we could make it happen. Don't hesitate to reach out if you ever need anything!
Anne Patti
I spoke with Mark yesterday & he had William come by that same day. William was so wonderful, both in his expertise & personality.
He fixed the problem to our complete satisfaction and it is perfect now. Thank you so much for employing such a talented man.
Response from the owner:Anne, thank you so much for this! Really glad we were able to get William out to you the same day and get your stairlift sorted out quickly. I'll make sure to pass your kind words along to him. Don't hesitate to reach out if you ever need anything!
Ryan Jacobs
I called regarding an issue with our stairlift. Mark was extremely helpful, told me what the problem was over the phone and how to fix it on my own. I would highly recommend Mark and his team at the Stairlift Store!
Response from the owner:Ryan, thank you for the kind words! Glad we were able to get your stairlift sorted out over the phone — always happy to save a trip when we can. Don't hesitate to call if you ever need anything.
Daphne Lepiane
Thank you to Mark and William who were both professional, knowledgable and showed so much compassion. William did the installation and was so patient with my mother who suffers from dementia. I would highly recommend this company. -Daphne from Etobicoke
Response from the owner:Daphne, thank you so much for sharing this. It means a great deal to us. We understand how important it is to take a little extra time and care in situations like your mother's, and we're really glad William was able to make the experience a comfortable one for her. I'll be sure to pass your kind words along to him. Don't hesitate to reach out if you need anything else!
Hayley Brown
If you are looking for great stairlift chairs, these are the guys to go to! We have 2, and love them. We have had both of them for years. They make things so much easier for my Mum.
From installation, to repairs, these guys are the best in the business.
Mark always takes my calls, and answers any questions I have. If it’s something I can’t troubleshoot, he gets me the help I need.
Frank makes sure things get fixed and maintained. ( I have been known to accidentally break things lol ) Frank knows exactly what to do, and I am so grateful he gets things up and running so quickly.
This is great client service. Thank you Mark and Frank.
Response from the owner:Hayley, thank you so much for this, it really does mean a lot! We love that your Mom is getting so much out of her stairlifts and that they've made life a little easier for her. I'll make sure to pass your kind words along to Frank — he'll get a kick out of the "accidentally break things" mention! Don't hesitate to reach out anytime.
Cathy C.
Quick,excellent service by Mark and great on site repair by William.
Response from the owner:Cathy, thank you for the kind words! Glad we could get your stairlift taken care of quickly for you. I'll pass your message along to William as well. Don't hesitate to reach out if you ever need anything!
Bryan McClarnon
I called the Stairlift Store and got a hold of Mark and he was very helpful with me and I corrected the problem Thank you so much for your help Mark
Response from the owner:Bryan, glad that I was able to help with your stairlift. Don't hesitate to reach out again in the future!
enver Sumbal
MARK AND GLEN WERE GREAT LIKE JORDAN AND PIPPEN LIKE SHAW AND KOBE THE BEST ONE TWO PUNCH TO GET THINGS DONE HONESTLY WITH INTEGRITY AND FULL TRANSPARENCY YOU GUYS ARE THE BEST 6 STARS OUT OF 5
Response from the owner:Enver, we appreciate the review — and the 6 stars! We'll take the Jordan and Pippen comparison any day. Really glad you had a great experience and that everything went smoothly. I'll pass the kind words along to Glen. Don't hesitate to reach out if you ever need anything!
Michael Gunns
Exemplary service. William is a great guy. He installed our lift a year ago very efficiently. We recently had a small issue (our fault) which he resolved in minutes. Most impressed.
Response from the owner:Michael, thank you for the kind words! Really glad William was able to get your stairlift sorted out for you so quickly. I'll be sure to pass your kind words along to him. Don't hesitate to reach out if you ever need anything!
George Barboutsis
Mark and William are a great team. Very responsive with next day service. William is an amazing and down to earth technician.
I would highly recommend them. Thank you
Response from the owner:George, thank you for the kind words! I'll be sure to pass them along to William as well. Glad we could get your stairlift issues sorted out quickly for you. Don't hesitate to reach out if you ever need anything.
Rachel Lafferty
My mom is visually impaired and had a small issue with her chairlift that she couldn't fix by herself. Marc went to my Mom's on the Family Day holiday to fix the issue. We can't thank Marc enough!
Response from the owner:Rachel, thank you for the kind words! Really glad we were able to get your mom's stairlift up and running quickly. Don't hesitate to reach out if either of you need anything regarding the stairlift.
Robert J. Ambis
My wife has enjoyed the convenience and very reliable stairclimer unit installed over 2 years ago by the Stairlift Store she finds the unit very safe and the installation and subsequent service have been prompt with any questions or uncertainties answered with courtesy and professionalism she and I highly recommend them
Response from the owner:Robert, thank you for the kind words — we really appreciate it. So glad to hear your wife has been happy with her stairlift and that everything has been running smoothly. We're always here if you ever need anything!
Rick Gunther
Mark was very responsive to my initial inquiry and visited our home promptly and gave us a quote on a straight stairlift for my mom. There was no pressure and no long presentation, just the facts. He was able to send William to our house within 2 days and had the stairlift installed within a couple of hours. William was very pleasant to deal with and even demonstrated how everything worked. All in all, I would recommend Mark and his team at The Stair Lift Store for your mobility needs.
Rick & Elaine Gunther
Response from the owner:Hi Rick - thank you for your review! I will be sure to pass your kind words on to William as well. Thank you for choosing us for your stair lift. And if you ever need anything else in regards to your lift please don't hesitate to reach out
Al DeMarco
Last summer my brother's wife passed suddenly. They had a chairlift that my brother wanted removed as quickly as possible. One call to The Stairlift Store and Mark took care of everything. Pleasantly, professionally and with empathy and compassion for my brother's situation. We could not be more thankful and grateful to Mark and his team.
We would not hesitate in recommending them to anyone needing the services that they offer.
Response from the owner:Hi Al - thank you for taking the time to write this review. I'm glad we were able to help you out and make things hassle free during this challenging time for you and your family. Have a great day :)
David Lailey
Very patient and knowledgeable. Truly a pleasure to work with. Fixed my problem over the phone and free of charge.
Response from the owner:Hi David - glad we were able to help with your stair lift. If anything comes up again please don't hesitate to call!
jim ironside
Everything has been done as promised! Frank done a great job on the install. The job was done fast and very profenally!super friendly people to work with! great job Frank!
Response from the owner:Hi Jim, thank you for the review. I will be sure to pass on your kind words to Frank. If you ever need anything else from us regarding your stairlift please don't hesitate to reach out.
Drew Buchanan
Mark was very easy to work with selling our Acorn stairlifts. He was very polite and asked if we could drive them to his business. He ended up giving us more money than we asked, for our troubles. Highly recommend working with Mark and supporting a local business.
Response from the owner:Thanks Drew - really appreciate the review. And Thank you for dropping off the lifts. Have a great day
Greg Hyland
Mark came and installed my chair on Christmas Eve day... above and beyond what I expected! The chairlift has really changed my life. I cal it the Rocket Chair (even though it really doesn't go fast... it just sounds like it does!).
Response from the owner:Hi Greg, thank you for your review! Glad we were able to get this to you just before Christmas. Sounds fun "Rocket Chair" we may have to start using that term! If you ever ned anything regarding your stairlift just reach out. Thank you!
Gary MacKay
We had the Stairlift Store install our stairlift just prior to my wife's knee replacement surgery back in August. The service from start to finish was absolutely first rate. Mark arrived at our home and provided a very reasonable quote and shortly after arranged for it's installation. Everything was very smooth and the product worked perfectly. I would absolutely recommend this company to anyone considering having one installed in their home.
The professionalism, the quality, the service and the price were all outstanding. I am giving Stairlift Store a 5 Star rating.

Gary MacKay
Mississauga, Ontario
Response from the owner:Thank you very much, Gary! We’re glad we could install your stairlift in time for your wife’s knee replacement and help make her recovery safer and easier at home. If you ever need anything else regarding your stair lift you know how to reach us!
Barbara Aussem
I highly recommend The Stairlift Store! My chair has been a great help in keeping me mobile in my home, and Mark is very responsive anytime I have questions or any issues come up. His friendly demeanour and sense of humour are an added bonus!
Response from the owner:Thank you so much, Barbara! We’re so happy to hear your stairlift has been a great help in keeping you mobile at home. We are always here if you have any questions or need support with your stair lift.
Alicia Niles
WOW! I didn't actually purchase from Mark but I was getting the run around from every company I tried and crazy high installation quotes. Mark took the time to give me great information, resources and ideas. His help was of tremendous value.
Response from the owner:Hi Alicia - Glad we were able to help give you some good information regarding stairlifts!
Doug S.
I had a great experience working with Marc at the Stairlift Store. I needed a few extra brackets for my Acorn stairlift, and Marc went out of his way to help me—even though it was a relatively small request. His willingness to take the time, answer questions, and make sure I had exactly what I needed really stood out.

On top of that, the quality of his work is excellent. It’s refreshing to deal with someone who truly cares about doing the job right and supporting their customers. I wouldn’t hesitate to recommend Marc and the Stairlift Store to anyone looking for reliable, high-quality stairlift service and installation.
Response from the owner:Thank you for the great review! We’re really glad Mark could help you with the brackets for your Acorn stairlift and make sure you had exactly what you needed. We truly appreciate your kind words about our stairlift service and quality of work. Thanks again for the recommendation — it means a lot to us!
K M
Update…..had parent move in with us. Mark and the gang were amazing. They moved both lifts from Moms house to ours with care and had her set up in no time. Thanks so much!!!

Great price and even better service!! We called Mark and he came out right away, measured and quoted an exact price...no surprises. My parents had two units installed and are thrilled! Mark had the units installed right away for them. John and Adam were both great! My parents can now safely stay in their home. Thank you Mark for all of your help! We wouldn’t hesitate to recommend you and your company!
Response from the owner:Thank you so much for the wonderful review and update! We’re so glad we could safely move and reinstall your stairlifts and get everything set up quickly for your family. It’s great to hear your parents are happy and able to stay safe at home with their stair lift. We truly appreciate your kind words and recommendation — it means a lot to our team!
Peter Weber
These guys are top notch.
Response from the owner:Thank you for the review Peter - if you ever need anything else from us regarding your stairlift please don't hesitate to reach out
Liam Boulay
Mark is a very kind a knowledgeable guy. He was able to provide me with valuable information on how to go about selling my stairlift.
Response from the owner:Hi Liam - thanks for the review. Glad I was able to provide a bit of help for you to sell your stairlift. Have a nice day
Noah Marshall
Working with Mark and his team has been a pleasure, highly recommend reaching out for assistance!
Response from the owner:Thanks for the review, Noah. And appreciate you leaving a review - I'm glad we were able to assist with your stairlift. Thanks again
Jackie Munroe
These people are so kind and understanding. I totally recommend them.
Response from the owner:Thank you Jackie - if you ever need to reach out again for anything regarding your stairlift please don't hesitate. Thanks again
Caroline Marshall Realtor
As a caregiver for my mom, I can’t say enough about the outstanding experience we had with this chairlift installation company. From the very first call, their team was kind, responsive, and truly understood the urgency of our situation. Communication was clear and consistent, and they went above and beyond to make the entire process stress-free for us.

The installation was completed quickly and professionally, with great care taken to ensure Mom’s comfort and safety. The technicians were respectful, patient, and took the time to explain how everything worked.

It’s rare to find a company that combines efficiency with genuine compassion — and this team truly does. The difference this chairlift has made in my mom’s daily life is incredible. Highly recommended for anyone looking for dependable, caring service.

— Caroline Marshall
Response from the owner:Thank you, Caroline, for your wonderful review. We’re very glad to hear that our team’s quick response, clear communication, and compassionate approach made the stairlift installation process easier for you and your mom. Knowing the stairlift is already improving her day-to-day comfort means a lot to us. If you ever need anything — support, maintenance, or questions — we’re here to help. Thank you again for choosing us.
Fervin
If your looking for a stairlift the search is over. Mark and his team are very professional and communicate clearly. From install date to de-install they were very responsive. Fair prices as well!

Thank you Mark and the stairlift team for making it easy!
Response from the owner:Thanks so much, Fervin! We’re glad we could make your stair lift install and removal smooth and stress-free. We always aim to provide clear communication, professional service, and fair pricing. We really appreciate your kind words!
Michele
We contacted Marc for a quote on a stairlift, his quick response and detailed quote quickly lead us to go ahead and purchase the stairlift for my elderly parents.
The turn around was less then 24 hrs and we had an awesome stairlift installed in their 3 level home.
William was so kind and patient explaing the stairlift to my parents in a way they comprehend, after he installed it,(in 2 hours). I would highly recommend them. Thank you for making this life changing process so awesome!
5 Stars!
Response from the owner:Thanks, Michele! We’re so glad we could provide a quick quote and install your parents’ stair lift smoothly. And I will be sure to pass your kind words on to William as well! We aim to make every stair lift installation and service easy and stress-free. We really appreciate your recommendation! If you ever need anything else regarding your stair lift please don't hesitate to reach out!
Rita
Great experience and super fast! So happy with the installation of 2 stair lifts for my mom. Mark knew our urgency and got the job done the day after contacting him. (Two separate times ) Installation was quick and clean with William. He was very informative and took the time to demonstrate the stairlift to my mom. Very satisfied:)
Response from the owner:Thanks so much, Rita! We’re so glad we could help with your mom’s stair lift installations and get everything set up quickly. I will also be sure to pass your kind words on to William! I'm glad that we were able to make the process smooth and stress-free, and it’s great to hear you were happy with the service. We really appreciate your kind words! If you need anything else regarding your stair lifts in the future please don't hesitate to contact us!
Rod Elliott
I think the best thing anyone can say about a business is that they are trustworthy and competent. Mark and his crew (William) who installed the unit are just that, in spades. I'm glad I called them doing so saved my mom money. Five stars for sure. Thanks guys.
Response from the owner:Thanks so much, Rod! We really appreciate your kind words. And I'll be sure to pass them on to William as well. I'm glad were able to install the stair lift and help your mom save some money along the way. It means a lot to hear you found our team trustworthy and dependable — that’s exactly what we aim for with every stair lift service.
Harold Lovell
mark from your stairlift store was more then professional he took the time to explain all options and understood our position of living on retirement income he was able to obtain a used stairlift chair at a much more affordable cost we are truly grateful thanks again
Response from the owner:Thanks so much, Harold! We’re really glad we were able to help find the right stair lift option for your home and budget. We know how important it is to keep things affordable, and we’re happy you had a great experience with our service. Thanks again for choosing The Stairlift Store!
Heather Coe-Goulet
Such great service and equipment!
Response from the owner:Thank you for taking the time to leave a review Heather! Please don't hesitate to reach out in the future for anything regarding your stair lift!
David Cullen
All I can say is amazing. Both of my parents are not able to manage stairs. Today I was at the house and Dad had tried to contact Acorn Canada for 3 days with no response even though they pay 1400.00 a year for a maintenance plan. I thought I found an emergency number for Acorn but it was Mark from the stairlift store. He walked me thru a simple repair and the lift is working ok until we get a proper repair. Mark is incredible and once we are done with out Acorn contract we will use him from now on. Thank you Mark
Response from the owner:Thanks so much, David! We’re really glad we were able to help get your parents’ stair lift working again and walk you through the quick fix. Reliable stair lift service makes all the difference, and we appreciate your kind words and trust. We’ll be happy to help your family with any future stair lift needs!
Wayne Arthur
Thank you Mark for going over and above in trying to solve my dad's chairlift problem unfortunately it needs to be reprogrammed , but thank you for figuring that out for us saved another of a serviceman having to come out and waste his time trying to figure it out now hopefully he can come and reset it so my dad can have his chair back. Thanking you very much debbie
Response from the owner:Thank you for taking the time to leave a review! We’re happy we could help troubleshoot your dad’s stair lift issue and save an extra service visit. We really appreciate you taking the time to share your experience! And if you have any further questions regarding your stair lift please don't hesitate to reach out.
John S
All of the staff at the Stairlift Store are professional, timely, and efficient. They made this necessary piece of equipment, a wonderful addition to the needs of my parents from installation to removal. Personally, I would highly endorse the Stairlift Store. You will be more than satisfied.
Response from the owner:Thanks so much, John! We’re really glad to hear you had a great experience with your stair lift install and service. Our team always aims to make things easy and stress-free for families, I'm glad to know your parents are happy with the result.
Vonne maclam
Mark gave me all the accurate info I needed. Was very upfront and guided me in the best direction for the product that met my needs. His technicians that came to install the stairlift was very knowledgeable and very professional. This is a great company to deal with. 10 out of 10 for sure. Thank you so much.
Response from the owner:Hi Vonne, Thank you for taking the time to leave a review. I will be sure to pass on your kind words to the team here. We strive to provide the best service and install for stairlifts - and are always 100% up front about all the costs and details - so that you can be as certain as possible before making this decision. If you have any questions in the future regarding your stair lift please don't hesitate to reach out.
J O
WOW! What an amazing team. My Acorn Stairlift, as for many people, is a lifeline and at around 10:30 this morning it came to a stop. Yeah, wouldn't move. Did the usual reset and checked that nothing was stuck under the chair, but no joy. At 11:00 I phoned The Stairlift Store for service. This week possibly? Within 24 hours perhaps? But less than an hour later super-tech FC phoned to say he would be at our door in Guelph in the next 30 minutes. Talk about relief, this was amazing service.

Problem diagnosed and fix completed. This really helpful and pleasant gentleman checked to make sure other likely culprits were functioning as they should and then did a return test run to confirm he was satisfied.

Satisfied? My partner and I were delighted. What fantastic service. THANK YOU SO VERY MUCH.
JO and MO
Response from the owner:Thank you for taking the time to leave this review. We are happy that we were able to help diagnose the issue with your stairlift. We know it's a big deal when the chair lift stops working! If you have any questions regarding your stairlift in the future please don't hesitate to reach out
Johanne Chamberlain
I called this morning, they came within 30 minutes, and hour later the stair lift was installed. Very professional and friendly . I have never had service that great. Awesome.
Response from the owner:Hi Johanne, Thank you for writing this review. Glad to hear you were pleased with our level of service. We always try to do our best. If you have any questions regarding your stairlift please don't hesitate to reach out. Thank you
Peter Southall
Sunday service request responded to promptly after a mishap Saturday evening. You can’t really expect much better than that.
Response from the owner:Hi Peter - thanks for your review. We try to do our best providing stairlift service as quickly as possible. We know having the stairlift available for use is important!
Joseph DeOliveira
Service from Justin was/is top notch. Second to none!!
Gerry DC
We were recommended to contact the Stairlift Store by a family member that had been happy with their service. Mark provided prompt, friendly, and knowledgeable advice to help us acquire a reconditioned stairlift. We had an installation appointment set up for a few days later, but Mark called back and said that Glen, the installation and service technician, would be willing to come in a couple days earlier on a Saturday, if that was helpful. That was a tremendous help, and Glen provided a quick, clean, professional, and friendly service install. He demonstrated how to use the stairlift, watched to make sure our family member could use it properly, and even came back inside before leaving, to answer a few more usage questions. We were very impressed, have had no issues with it, and guests with some mobility issues have also had a chance to use the stairlift when visiting. We highly recommend Mark and his Team!
Response from the owner:Hi Gerry, Thank you taking the time to leave such a kind and detailed review. I will also be sure to pass your kind words on to Glenn as well - he's an excellent member of our team. That's great to hear that we were recommended by a family member. We take pride in providing trustworthy and quality service to all our customers. If you ever need anything else regarding your stairlift please don't hesitate to reach out. Thank you
RB
I found all of the staff at The Stairlift Store from sales to installation to be professional & compassionate. The recommended stairlift met our needs perfectly.
Response from the owner:Thank you for taking the time to leave a kind review. I'm glad we were able to meet your needs regarding your stairlift. We strive to provide professional and caring service everyday!
Christine Davey
Excellent experience dealing with Mark and the Stairlift store. Highly recommend.
Response from the owner:Hi Christine, Thank you for taking the time to leave a review. I'm glad to hear you had an excellent experience with us for your stairlift. Please don't hesitate to reach out anytime if you need any further assistance with your stairlift. Have a nice day
Nancy Armstrong
Frank who installed our stairlift was prompt and professional and very polite.
Job well done.
I have already recommended your company to another person.
Margaret Armstrong
Response from the owner:Hi Margaret & Nancy, Thank you for the kind review. I will be sure to pass your kind words on to Frank as well. If you ever need anything else regarding your stairlift - or just have a question please don't hesitate to reach out. Thank you