Explore our blogs about Stairlifts

Big shout out to William from The Stairlift Store for superior customer service. He arrived to troubleshoot my parent's Stairlift and found it was in working order. He took the time to answer all questions and let my dad do a test run on the unit. William was so friendly and patient while re-educating the family on the correct operation including when to use the remote. His clear communication and personable manner made our experience fantastic. The owner Mark has great employees.

gare black

Thank you to the staf at The Stairlift Store for there prompt and concise response to our needs.

Joe Murphy

I would very much recommend Mark and the Stairlift Store. I was able to get Mark to do a home inspection and provide a quote and then arrange installation on the same day. Totally amazing. The installation went fantastic. Like I said to the installation technician, I should have called Mark a year ago. My mother is going to love her new stairlift.

Response from the owner:Hi Joe. Thank you for your kind review. I am so glad you're happy with the stair lift we provided - and I hope your Mom is pleased too. If you have any future questions regarding your stair lift please don't hesitate to reach out. Thank you.

Mike Sharples

You guys are life savers. The call and installation in one day.👍😊

Response from the owner:Hi Mike - glad we were able to help and provide a quick turnaround with your stair lift. Thank you for taking the time to leave a review.

Lynne Neyers

I phoned all worried about my stairlift. It had stop working. Mark arranged on a Friday afternoon to have my machine serviced. Frank, the service person came by 3 pm. He was polite, professional, and still had a sense of humour on a Friday afternoon on his last call of.the day. Thank you Frank!!!You can not go wrong with this company. Excellent, kind,and professional owner and technicians. I have been a client since 2018, and they have always stood behind their equipment. You will feel you are in capable, caring hands.
Lynne Neyers

Response from the owner:Hi Lynne. Thank you for your kind review. I'm glad to hear that Frank was able to help with your stair lift. I will be sure to pass your kind words on to him. Thank you for trusting us with all your stair lift needs since 2018.

Steve Watt

The Stairlift Store proved to be a customer focused supplier of stairlifts. I recently had the pleasure of dealing with Mark for replacement parts for my Mother's lift. They were understanding and professional and went above and beyond my expectations. Thank you for your kind assistance, Mark.
Highly recommended.

Response from the owner:Hi Steve - thank you for your kind review. Glad we were able to assist with the replacement parts for your Mom's stair lift. Please don't hesitate to reach out in the future if you need anything else.

L F

For excellent customer care and expedient quality workmanship, the StairLift Store does not disappoint. Kudos to the team! We received our quote in the morning and by mid-afternoon our stairlift was installed with perfection!
Thank you, Mark and Frank! We couldn't be more pleased!
~Filice family

Response from the owner:Thank you for your kind words. I will be sure to pass them on to Frank as well. Thank you for choosing us for your stairlift. And if you have any questions in the future please don't hesitate to reach out.

Gillian Barrett

I will absolutely recommend Mark and the Stair Lift Store to everyone.
I called Mark on Thursday looking for a used stair lift for my Mom. She has terminal cancer and recently got sick with pneumonia. We needed this stair lift put in as soon as possible, for the best price possible. Mark was amazing and told me he had a few used lifts available, one that would fit our space and needs perfectly. He also told me that they would be happy to come and take measurements that day and install the lift on the next day, Friday.
Friday morning at 9am, Frank called me to say he was loaded up, on the way and would arrive by 10am as I live in Guelph. He was right on time. He came in the house, had a quick look and told me he could have our lift installed in an hour. I sat down and watched some TV and before I knew it, Frank was done! He was friendly, professional and efficient. Done in an hour bang on, if not a few minutes less. Frank then showed me how to use the lift, explained codes on the unit, explained best cleaning practices and told me if I have any problems or questions to just call and let them know.
This process took less than 24 hours from my first phone call to Mark to Frank finishing installation.
I couldn't have asked for a quicker, smoother more pleasurable experience. This lift will make a huge difference for my Mom still having some independence in the house. It also means that she doesn't need to waste energy trying to get up and down the stairs or feel like a burden on us needing help to get around.
Thank you so much Mark and Frank for making this so easy for us.
This will absolutely change my Mom's life in the best way.

Response from the owner:Hi Gillian. Thank you for your kind words and detailed review, I will pass this on to Frank as well. We are so glad that we could help you and your Mom during this difficult time. We pride ourselves on our responsiveness and try to take care of everyone as quickly as possible. Thank you for choosing us for your stair lift. And if you have any questions regarding your stair lift in the future please don't hesitate to reach out.

Anthony Sanna

Thanks for the professional, same day service. Much appreciated.

Response from the owner:Hi Anthony - thank you for your kind review. Glad we were able to assist with your stairlift. Have a nice day

ken robb

Mark and the Stair Lift Store in Hamilton were just superb in getting a stair lift in our house for my wife. I sent a message through the website on Sunday and we had the lift installed by Glen on Monday morning all the way down in Port Dover. I have never experienced such responsive customer service ever. Mark made this so easy and Glen, who has serviced this stuff for a long time, was ultra efficient. My wife was struggling with the stairs, but problem solved inside of a day. What a great business!!

Response from the owner:Hi Ken - Thank you for your kind review. We pride ourselves on our responsiveness. And I will be sure to pass your kind words on to Glen as well. Thank you for choosing us for your stair lift. And if you have any questions in the future regarding your stair lift please don't hesitate to reach out. Thank you.

Wendy Soyka

I would highly recommend The Stairlift Store for anyone requiring in home assistance with mobility. Glen did an amazing job in installing our lift - understanding of our needs and beautiful results which were up in running in a few hours. It has made all the difference in my navigating around our home comfortably. Thank you Mark and Glen!

Response from the owner:Hi Wendy. Thank you for your review. I will be sure to pass your kind words on to Glen as well. Thank you for choosing us for your stair lift and please don't hesitate to reach out if you have any questions in the future.

maureen flynn

The Stair lift Store installers were so respectful and professional in their service to me. They worked together well, worked quickly and showed me how to operate the lift. They were clear in explaining the warranty and how to receive a service call if needed. This was so important to me as I was trying to deal with the fact that I needed a stair left. Their help was immeasurable. Thank you!

Response from the owner:Hi Maureen. Thank you for your kind review. I will pass on your kind words to the team as well. If you ever need any further assistance with your stair lift please don't hesitate to reach out. Thank you.

Wendy M

This company is amazing-110%. You will not get better quality service and professionalism anywhere else. I don't write reviews, but I had to in this case. Honestly from the installation to maintenance of the chair has great. Thank you Mark and staff!

Response from the owner:Thank you for the kind review Wendy. So glad you were happy with our service for your stair lift. And thank you for also taking the time to write this review - even though you normally don't write reviews. We appreciate it.

paul Morris

I am located in Brantford and am having some minor problems with my chair lift. I called the chair lift store and was pleasantly surprised when Mark suggested I try a few minor adjustments myself. I appreciate the helpful advice and saved a service call thanks to Mark. Paul Morris

Response from the owner:Thank you for your kind words Paul. Glad we were able to assist you with your stair lift. If you have any further questions please don't hesitate to reach out.

Gurjot Singh

Great Experience with Stair Lift Store & Mark!

I recently reached out to Stair Lift Store to inquire about a stair lift, and even though I didn’t visit the store in person, my experience over the phone was excellent. Mark was incredibly helpful, knowledgeable, and patient in answering all my questions. He took the time to explain different options, pricing, and installation details, making the whole process easy to understand.

Even without seeing the products in person, I felt confident in their quality and service just from my conversation with Mark. It’s clear that customer satisfaction is a top priority for him and his team. If you’re looking for a reliable stair lift provider with outstanding service, I highly recommend Stair Lift Store!

Response from the owner:Hi Gurjot. Thank you for your kind and thorough review. I'm so happy to hear you felt comfortable with us from our phone conversation, and ultimately the stair lift installation. You're right, customer satisfaction is a top priority for everyone at The Stairlift Store. I'm very glad to hear you appreciate that too. If you have any future needs regarding your stair lift please don't hesitate to reach out. Thank you

conventbaker

Service was fast & professional - our home has two flights of stairs & a landing - this is perfect for our needs A+

Response from the owner:Thank you for your kind review. And for adding pictures! I'm very happy that the two stairlifts are working well and provided a suitable solution for you. Please don't hesitate to reach out regarding any future need regarding your stair lifts. Thank you

John Smith

Had our starlift for over a year and recently had a small malfunction. Called and repair people were at my door in less than 1 hour. Totally fix minor problem in 30 minutes. Now that is service. Very professional people and can't rate them high enough. Recommend them 100%. The Stairlift Store, only place to buy. Thanks again guys.

Response from the owner:Hi John, Thank you for your kind review. I'm glad we were able to have everything sorted out so quickly! It's something that we focus on and it's so nice to hear that you appreciate that. If you need anything else regarding your stairlift please don't hesitate to reach out. Thank you

Donald Moore

Mark and his installation crew installed a second stairlift in our home and came back several times till we were happy with it. They are tops in their field!

Response from the owner:Hi Donald, Thank you for your kind review. It's important to make sure that all clients are happy with their stairlift - and you were no exception! If you have any questions or concerns about your stair lift in the future please don't hesitate to reach out. Thank you

Rina Jain

Got stair lift installed !
A life saver , done by most professional people !
Very pleased with the product and excellent service !
Very helpful and explained everything !
Totally satisfied !
Rina Jain

Response from the owner:Hi Rina, Thank you for your kind review. We pride ourselves on being professional and I will pass on your kind words to the rest of the team here. If you have any questions or issues with your stair lift in the future please don't hesitate to reach out. Thank you

Mountain w Studio

I just wanted to leave a comment here about the most amazing service we received from Mark in the installation and the helpful advice that he gave regarding our acorn stairlift . He was readily available by phone to help us trouble shoot our lift issues , even though it had been four years since the install. Highly recommend this company!!

Response from the owner:Thank you for the kind review. We always try to be accessible for clients reaching out. We understand how important a working stairlift is! If you have any questions or concerns about your stair lift in the future please reach out. Thank you

Fran Szypula

If I could have given this company ten stars, I would have!! Very professional and efficient. Our 20+ year old stairlift had not been working for some time. William arrived at our home to provide a quote for a new one (or possibly a used one). But on assessing the situation, he suggested that we try a new battery (we had been told by another company that batteries for our older model lift were no longer available).
William went out to his car, obtained a new battery and in no time, had it installed!! The stairlift now works perfectly!! So refreshing to work with a company that values honesty and integrity!! We highly recommend this company!

Response from the owner:Hi Fran, Thank you taking the time to leave a review. I'm so glad to hear that William was able to find an appropriate (and low cost) solution to the issue with your stair lift. If you have any questions in the future about your stair lift please don't hesitate to reach out. Thank you

Dave Thomson

Just had a really informative chat with Mark regarding my equipment situation at home, really nice fellow and Mark provided me with some valuable info in how to proceed. If in the future I need new equipment you can rest assured I will be giving Mark a call back. Service like this is hard to find nowadays.

Response from the owner:Hi Dave, Thank you for your kind review. Please don't hesitate to reach out again for any questions regarding your stair lift.

Sharon Fair

Thank you Mark, William and Frank for your wonderful customer service. You have all been a pleasure to deal with.
-Larry & Sharon

Response from the owner:Hi Sharon, Thank you for the kind review, Sharon & Larry. I will be sure to pass your kind words on to William & Frank as well. If there's anything else you need regarding your stair lift please don't hesitate to reach out!

Michael Hardman

I recently needed a part for my Acorn Superglide 120 stair lift, and I was fortunate to deal with Mark. His expertise and willingness to help were second to none. Mark went above and beyond to ensure I got exactly what I needed, providing clear advice and guidance throughout the process. The part arrived quickly, and my stair lift is now working perfectly again. It’s rare to find such excellent customer service these days, and I can’t thank Mark enough for making what could have been a stressful situation so simple. Highly recommend!

Response from the owner:Hi Michael, Thank you for the kind review. I'm glad we were able to assist with your stairlift. Please don't hesitate to reach out with any further questions regarding your stair lift

Play List Geraldo Wall

Thank you for the Stairlift instruction. It is working well. Frank the Installer did an excellent job. Very courteous and professional. Thanks again The Stairlift Store for the Liftchair.
Thank You,
Geraldo Wall

Response from the owner:Thank you for the review Geraldo! If you need any further assistance with your stairlift please don't hesitate to contact us.

Laurie White

Thank you Mark for your supportive compassion that helped my husband overcome his reluctance to consider the stairlift. After William installed it, my husband began happily and easily using it. We're grateful, and I am relieved beyond words. So glad I called your company. One less worry!

Response from the owner:Thank for your kind review, Laurie. I'm glad to hear your husband is happily and easily using his stairlift. I will be sure to pass your kind words on to William as well.

Janet Linton

I reached out to Mark about a stair lift. My friend needed temporary assistance to get to her daughter’s rehearsal dinner and wedding. Within an hour of my call he was on site to survey the location and the lift was installed days later. We are truly grateful for your professionalism and speed in this situation. You saved the day! Thank you!!

Response from the owner:Thank you for the kind review Janet. I'm glad the stairlift met your friends need and could get her to the rehearsal dinner! Can't be missing that!!

Ernie Gauthier

I have been a customer since 2014. Whenever I’ve had to problem with one of my stairlifts Mark has been very quick to respond. Whether it’s Mark or one of his crew, you can always depend on friendly and reliable service.

Response from the owner:Thank you for the kind review Ernie. And for choosing us for all your stairlift needs. Please don't hesitate to reach out anytime in the future if you need further assistance with your stair lift.

Neville Nazir

I was in need of 2 stairlifts in my parents home rather urgently. After calling a few companies (one was extremely rude), we decided to go with The Stairlift store. Mark was very helpful from the first phone call, and was able to have both stairlifts installed within a few days. One of the stairlifts had a small problem within the first few days, but was quickly fixed as a technician came that day. Overall, we are grateful for the time and care Mark and his employees took to ensure my parents safety. Thank you!! I highly recommend this company !

Response from the owner:Hi Neville, Thank you for your kind review. I am very happy to hear you were pleased with your stairlifts. And glad we were happy to sort that hiccup quickly!

Carm Di Pietro

Fantastic service from both Mark & Adam!! They were super helpful, respectful, kind and supportive to my parents needs. Highly recommend this Hamilton team!

Response from the owner:Thank you Carm, for your kind review! I will be sure to pass your kind words onto the team. And thank you for choosing us for your parent's stairlift.

Gino Conte

I usually don’t write reviews, but I had to for this company.
Mark ( the owner) came over to give me a quote for a stairlift, he was very pleasant and polite. He recommended different options to meet our needs. We decided to have the stairlift store install the lift;
2-3 days later I got a call from Mark saying that the stairlift was ready to be installed. We setup an install date and
Frank the installer came over to do the work.
Frank was very knowledgeable, professional and polite. He answered all my questions. His work was outstanding. If you are looking to have a stairlift installed call the stairlift store
You won’t be disappointed, trust me !!

Response from the owner:Gino, Thank you for such a kind and detailed review. We really appreciate you choosing us for your stairlift. And I will be sure to pass the kind words on to Frank as well. Please do not hesitate to reach out in the future if you have any questions regarding your stairlift.

Kathy Patterson

The people associated with the store were all awesome, I’ve never had so much kind help grime any other place. Mark is an awesome persona and really cares about people and helping them out!! His repair men were so curious and kind. They really stand behind their product and are there to fix anything that goes wrong. Your staff is awesome and a pleasure to have in my home….. very respectful of my property, Thanks Mark…..you are awesome, I can’t thank you enough ❤️

Response from the owner:Kathy - thank you for your review. And Thank you for the kind voicemail you left us as well - it was so nice to hear that you were pleased with our service. I will also pass your kind words on to our team. If you have any future questions or concerns regarding your stairlift please don't hesitate to reach out.

Ed Pendy

Mark was very helpful and went out of his way to find parts for our Acorn Stairlift. Great customer service and very knowledgeable. Very quick response to our request for parts.

Response from the owner:Ed - Thank you for your review. Glad we were able to help. Please don't hesitate to reach out with any future questions or concerns regarding your stair lift.

Jason Speight

My father recently fell down some stairs.I called Mark and he and his team had a new stair lift in my parents home in a couple of days.In fairness we could have had it sooner.The whole experience has been nothing but positive.I wouldn't hesitate to call Mark again.

Response from the owner:Jason - thank you for your review. I'm glad to hear your experience with us was positive. We always try to respond to requests ASAP and have the stairlift installed quickly as well. If you have any future questions regarding your father's stairlift please don't hesitate to reach out

Tom Patti

Had stairlift installed 4 days ago…excellent!
Mark responded quickly and arranged for a consultation immediately. Frank installed the chair lift and did a great job. He instructed us on the use of it, etc.
I chose The Stairlift Store because a family member recommended this company. After I read the other reviews, I made the decision to have this company do the job.
I am very pleased with the results and I would recommend this company to anyone with mobility issues that needs assistance on the stairs.
Thank you … Anne

Response from the owner:Tom - Thank you for your review. I am happy to hear you were pleased with our service. I will be sure to pass your kind words over to Frank too. And thank you for mentioning the referral. We receive many requests from referrals and it lets us know we're doing a good job. Please don't hesitate to reach out with any future questions or concerns regarding your stair lift.

J Prewitt

We had a chair installed last week, and so far, we are finding it very easy to use, and super helpful. Frank was very professional when installing, spent time explaining everything to us, and we appreciated how quickly the whole process from quote to installation was.

Response from the owner:JP - Thank you for your review. I'm glad to hear you were please with your stairlift installation. I will pass your kind words over to Frank too. Please don't hesitate to reach out with any questions or concerns regarding your stair lift.

Susan Clark

I’m posting this review to reach others, to take at least one thing off your plate of stress, if you have become a caregiver to a family member, finding services to help that can be trusted is stressful and can feel too much like a crap shoot.

You won’t find a better provider if you need a stair lift installed in a home.

They are cost conscious, offering used stair lift options if they’re available. They provide a warranty, that does not come with a service call cost. They’re honest and informative by advising the repair only needs a part and tracking said part down if it’s possible. When it would be easier for them to make more money by just saying a whole motor needs replacing etc. Their installers are extremely knowledgeable, considerate and trustworthy.
You won’t worry while they’re in your home.

Response from the owner:Susan, thank you for your review. It's so nice to hear that we were able to help with your stairlift. I understand what you're saying with regards to searching for reputable providers that will take care of family members. We really appreciate your trust and don't take it lightly. Thank you for choosing us for your stairlift. And please don't hesitate to reach out in the future with any questions or concerns.

Thomas Moore

The STAIRLIFT Store was great to work with. I had to relocate a chair lift for a family member. The people (Frank and Mark) were easy to talk with and answered all my questions. They took the time to talk with me so that I knew what needed to be done and how it would be done.
I have referred the STAIRLIFT store to friends for when a chair lift is needed.

Response from the owner:Thank you for the review, Thomas. I am so glad to hear that you were happy with our service regarding your stair lift. I will be sure to pass your kind words over to Frank. I also wanted to thank you for the referrals - It lets us know we're doing something right! Please don't hesitate to reach out in the future regarding your stairlift. Thank you

Donna Lero

Wonderful experience. Very responsive, installation within a week of first contacting this store. Mark got back to me right away. Adam was efficient, answered all my questions, very supportive. I would definitely recommend them!

Response from the owner:Hi Donna, Thank you for your review. I am glad to hear you're happy with your stairlift installation. I will also be sure to pass your kind words on to Adam. Please don't hesitate to reach out for any further stairlift needs.

Scott Webster

Very fast and courteous. In and out within a few hours Thank you for the peace of mind Scott.

Response from the owner:Hi Scott. Thank you for your review. I am very happy to hear we could help with your stairlift.

M Abraham

As always prompt and personable

Response from the owner:Thank you for your review! Glad we were able to help you with your stairlift needs.

Atom Webstar

The Stirlift store was amazing adam was very helpful and understanding and was very quick at putting the lift up. Thank you for your hard work

Response from the owner:Thank you for the review Atom! I will be sure to pass your kind words on to Adam. Very happy to hear you're happy with your stairlift.

Louise Booth

The staff of The Stairlift Store are all very friendly, kind and helpful. Mark was accommodating in setting up a convenient time for a site & quote visit; Frank was very helpful and informative in giving us information, patiently and clearly explaining all the information to my very elderly parent; and Adam was very friendly, efficient, and thoughtful both during the installation and tutorial for its use. The Bespoke lift is fantastic - easy to use, quiet and lovely looking. It has given new independence for my parent!! Thank you, all!

Response from the owner:Hi Louise. Thank you for your review! I am so happy to hear that everyone along the way was helpful with your stairlift purchase. I will be sure to pass the kind words on to Adam & Frank.

Mary Gray

The installation was quick and efficient and the product works great. The time from quote to installing was very fast.

Response from the owner:Thank you for the review Mary. We try to be as quick as possible with our stairlift installations! And glad we met your expectations.

Annette Amin

I had a chair lift installed at my house for my Mother a few months back. Mark was very quick in responding, gave me very good advice and was a good support for me at the time. Between Mark and Adam, I had peace of mind. The work was done efficiently and quickly, no mess to clean up. Thank you

Response from the owner:Hi Annette, Thank you for leaving a review. We are very happy to hear you and your mother are pleased with our advice regarding your stairlift. I will be sure to pass your kind words on to Adam.

SOPH

I can't thank Mark, Frank and Adam enough for my parents' new stairlift and their wonderful customer service. From quote to installation was 3 days. The installation itself only took a couple of hours and was ready to use immediately. Thank you again for making my parents' lives easier and safer!!

Response from the owner:Thank you Sophie for your review! I will be sure to pass your kind words on to Adam and Frank. Thank you for choosing us for your stairlift installation

Tamara Hasan

Very pleased with the service
We contacted Mark and asked for a quote and he responded in no time with accurate assessment after sending the responsible team for measurements. The entire team is very professional and punctual with their timelines.
Highly recommended in case you need a stairlift in your house.

Response from the owner:Hi Tamara, Thank you for your review. We are very happy to hear you happy with our process! Thanks for choosing us for your stairlift.

Paul Chang

Very professional throughput the entire process delivering exactly what was promised.

Response from the owner:Hi Paul, Thank you for your review. Glad to hear we lived up to your expectations! Have a great day

Marilyn Cooper

When the time came to get a stairlift, I did my research. I chose The Stairlift Store. The entire team has been great and the experience has been seamless. I highly recommend them.

Response from the owner:Thank you Marilyn, we appreciate your kind review. And thank you for choosing us for your stair lift. Have a great day

Derek Bender

Mark and his team are incredible, they always take care of their customers and care about them.

Response from the owner:Thanks Derek, we appreciate your kind review!

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